Family
As an all-inclusive resort, it caters to families with a variety of dining options and activities included in the price. Located in Playa d'en Bossa, it offers direct beach access, multiple pools, and a kids' club, ensuring entertainment for all ages.
What percentage of your guests are families?Between 50% and 90%
Family-Friendly room types:Family rooms. Number: 430
Baby cot details:Max age: 5 Cost: Free
Can the baby cot be placed in the same room with the parents?Yes
Can the baby cot be placed next to the parents' bed?Yes
Is there a kids' club?Yes
Age from:1 - Age to:16
Is there a playground?Indoor Playground
Outdoor Playground
Outdoor playground that is protected from the sun during morning hours (shade in summer months)
Outdoor playground that is protected from the sun during afternoon hours (shade in summer months)
Do you offer babysitting/child services?Yes, at an hourly charge: € 30
Additional amenities for children:Games room
Kid meals
Children television networks
Swimming pool suitable for children
Table tennis
Competitions for kids
Kids entertainment by animateurs
Sport activities for kids
Art related activities for kids
Pool
This luxury all-inclusive resort features a huge outdoor lagoon-style swimming pool with waterslide. Access to a spa with sauna, massages and hammam. Family room for up to 4 people. Childcare service and a Kids club are also available.
Children's Pool
Outdoor Pool
Location of the pool:Outdoor pool
Pool surface size:630 m2
Pool minimum depth:0,20 m
Pool maximum depth:1,40 m
When is the pool open?when the season starts
Opening hours:10:00 - 19:00
The pool also has:Pool bar
Lifeguard supervision
Lifesaving equipment
Pool activities available:Yoga
Water sports
Around the pool, there are also available:Showers
WC
Changing facilities
Towels
Sunbeds
Umbrellas
Spa facilities
Sauna
Shop selling swimsuits, goggles etc.
The water of the pool is sanitized using:Chlorine
Are there written rules guests should follow before entering the pool?Yes
Is the pool accessible to persons with disabilities?Yes
Gym
This resort features a comprehensive gym and spa facilities, catering to both fitness and relaxation needs. The all-inclusive nature allows guests to enjoy various activities and amenities, including workout sessions and spa treatments.
Size of the gym:95 m2 (1023 ft2)
Gym equipment:Treadmill(s) - Stationery bicycle(s) - Rowing machine(s) - Elliptical(s) - etc. Number: 10
Exercise machine(s) - Multi exercise station(s) - Special-purpose exercise device(s) - etc. Number: 5
Training bench(es) - Dumbbell sets - Barbell sets - Kettlebells - etc.
Cost for using the gym:Free for guests
Gym opening hours:08:00 - 22:00
Do you organise fitness classes?No
Is personal training offered?Yes, at an hourly charge: € 80
Is there anything that you would like to highlight, add or clarify?The Gym is inside the Zentropia Spa
Tennis
The hotel offers tennis courts. It is a luxurious hotel in Ibiza.
Number of all tennis courts4
Number of indoor/covered tennis courts0
Number of lighted tennis courts4
Tennis court(s) terrain:Concrete (Cement-bound aggregate)
Tennis court(s) opening hours:08:00 - 22:00
Cost for using a court:Free for guests
Are tennis lessons offered?No
Are rackets offered to guests who do not have their own?Yes, for free
Requirements to play tennis:Be dressed in athletic wear
Do you organise tennis camps?Νο
Do you organise tournaments that guests can participate in?Νο
Is there a shop with tennis gear?Νο
Health & Safety
This large resort likely has comprehensive health and safety protocols, including enhanced cleaning, social distancing measures, and controlled access to facilities. It may offer on-site testing and medical support for guests.
ArrivalDo visitors need a health certificate (i.e. a test) prior to arrival?No
Do you perform temperature checks upon guests' arrivals?Yes, to all guests
Do you ensure contactless check-in/check-out?Yes, by using an app
Do the hotel's main entrance doors open automatically?Yes
Can guests access their room entrance directly from outside the hotel without entering the lobby?Yes, all rooms
CleaningAre the rooms left vacant for a minimum period of time after a guest checks out?No
Is there an option for no in-room housekeeping during a guest's stay?Yes
Do you allow fresh air to enter the rooms by leaving the windows open between departures and arrivals?Yes
Does the cleaning crew wear appropriate personal protective equipment?Yes
Do you sanitize the common areas?Yes, multiple times per day
Are guests' luggage and belongings disinfected upon arrival?Yes
Are luggage trolleys sanitized after each use?Yes
Do you sanitize guests' keys/cards?Yes
Do you provide thorough cleaning of the rooms?Yes
Are all employees trained and monitored to follow a cleaning protocol?Yes
Do you use disinfectants approved by regulatory authorities that kill the COVID-19 virus?Yes
Do you use electrostatic sprayers with hospital-grade disinfectant to sanitize surfaces?Yes
Do you disinfect high touch areas in guest rooms including light switches and door handles?Yes
LimitationsAre elevator rides limited?Yes, to one guest/family per car.
Is furniture in public areas arranged to allow more space for distancing?Yes
Are guest rooms allowed to be accessed until check-in after they were cleaned?Yes
Does the hotel operate at a limited capacity?No
Does the hotel accept domestic bookings only?No
Do you allow people who don't stay or work at the hotel to enter its premises?No
Do you allow people who don't stay at the hotel to enter the rooms?No
Have you altered check-in / check-out hours to allow more time between departures and arrivals?Yes, New hours: Check-in: 15:00 - Check-out: 12:00
AccessoriesDo you provide medical kits (masks, gloves and sanitizer) to the staff?Yes
Do you provide medical kits (masks, gloves and sanitizer) to the guests?Yes
Do you provide disinfecting wipes in each room?No
Are there hand sanitizing stations throughout the hotel?Yes
Is there a sanitizing sprayer for shoes outside each room?No
Do you have any signage in lobbies to remind guests to maintain social distancing protocols?Yes
Do you use physical distancing markers?Yes
Do you use delivery robots to get stuff to guests' rooms?No
Is there an individual air-conditioning/heating unit in each room (no central air-conditioning/heating system)?Yes
Are unnecessary items removed from guest rooms, such as decorative pillows, bed scarves/throws , paper notepads and pens?Yes
Are air purification and sanitization devices installed?No
Are linens, towels and laundry washed in accordance with the official guidelines?Yes
Is dirty linen bagged in the guest room to eliminate excess contact while being transported to the laundry facility?Yes
Food & Beverage ServiceDo you offer pre-made boxed meals to guests?Yes
Do you offer single-serve options instead of buffets for breakfast?No
Do you offer contactless delivery for in-room dining?No
Has there been a person appointed to supervise the correct implementation of the measures?Yes
Do you check temperature for all onsite staff on a scheduled basis?Yes
Do your staff practice social distancing guidelines?Yes
Are there dedicated isolation zones on property?Yes
Do you have clear guidelines on how to handle suspected or confirmed cases of coronavirus (COVID-19)?Yes
Is there a doctor available either on-site or on-call?Yes
Has the hotel closed during the pandemic?Yes
Reopening Date: Unknown
