Passage House Hotel

Newton Abbot , , Hackney Lane (Show on Map)


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Summary of reviewsPassage House Hotel is a hidden gem located on the river with stunning views. The hotel's location is both convenient and peaceful, offering easy access to nearby towns and nature reserves. The breakfast and dinner options receive mixed reviews with some guests finding them excellent while others found them underwhelming. The rooms vary in comfort and cleanliness with some in need of updating and maintenance. However, the staff are praised for their excellent customer service and attentiveness. The swimming pool and sauna offer beautiful views and are enjoyed by guests of all ages. Families are well-catered for with apartments and a games room. The beds vary in comfort, but overall, Passage House Hotel is a great option for those who value a comfortable stay with great service.
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Hotel with Spa
The Passage House Hotel Leisure Club & Gym is a haven for those looking to rejuvenate and recharge. It offers a range of modern facilities, including a swimming pool, a sauna, a gym, and a hydro-massage spa. Guests and members alike are invited to experience the rejuvenating effects of its treatments. These include Access Bars for releasing negative thoughts and emotions, Access Energetic Facelift for reversing the signs of aging, Reflexology for deep relaxation, TSUBOKI Japanese Face Massage for a revitalizing touch, Isla Verde Luxury Spa Facial for a world-class spa experience, Reiki for stress reduction and healing, Indian Head Massage for alleviating stress-related conditions and The AromaTouch Technique for overall wellness and stress relief through essential oils.

Hotel near Golf Courses

Historic Hotel

Family Friendly Hotel

Hotel with Swimming Pool

  Heated Pool    Indoor Pool  


Business Hotel

Hotel with Parking

Accessible Hotel

Hotel with Gym

3-Star Hotel

Hotel with Indoor Pool

Hotel with Heated Pool

Room Types
Family Room with Double and Single Beds Offering free toiletries, this single room includes a private bathroom with a bath and a hairdryer. The single room offers a wardrobe, an electric kettle, a carpeted floor, heating, as well as a flat-screen TV. The unit has 2 beds.

Deluxe Double Room with Balcony and River View The double room features a wardrobe, an electric kettle, a balcony with river views as well as a private bathroom boasting a bath. The unit has 1 bed.

Standard Double Room Offering free toiletries, this double room includes a private bathroom with a bath and a hairdryer. The double room offers a wardrobe, an electric kettle, a carpeted floor, heating and a flat-screen TV. The unit offers 1 bed.

Standard Twin Room Providing free toiletries, this twin room includes a private bathroom with a bath and a hairdryer. The twin room provides a wardrobe, an electric kettle, a carpeted floor, heating, as well as a flat-screen TV. The unit offers 2 beds.

Double Room with River View Providing free toiletries, this double room includes a private bathroom with a bath. The double room provides a flat-screen TV, a wardrobe, an electric kettle, heating as well as river views.

Double Room with River View Providing free toiletries, this double room includes a private bathroom with a bath. The double room provides a flat-screen TV, a wardrobe, an electric kettle, heating as well as river views. The unit offers 1 bed.

Deluxe Double or Twin Room with River View The twin/double room provides a wardrobe, an electric kettle, a balcony with river views as well as a private bathroom featuring a bath.

Standard Double or Twin Room Providing free toiletries, this twin/double room includes a private bathroom with a bath. The twin/double room comes with a flat-screen TV, a wardrobe, an electric kettle, as well as heating.

Self-Catering One Bedroom Estuary Lodge Apartment This apartment features a private bathroom, a wardrobe and river views. The unit offers 2 beds.

Self-Catering One Bedroom Estuary Level Apartment This apartment has a private bathroom, a wardrobe and river views. The unit has 2 beds.

Self-Catering One Bedroom Estuary Duplex Apartment This apartment has a private bathroom, a wardrobe and river views. The unit has 2 beds.

Self-Catering One Bedroom Rear View Apartment Featuring a wardrobe, an electric kettle and heating, this apartment includes a private bathroom. The unit has 2 beds.

Self-Catering Two Bedroom Estuary View Level Apartment This apartment features a private bathroom, a wardrobe and river views. The unit offers 4 beds.

Self-Catering Two Bedroom Penthouse Estuary Apartment This apartment features a private bathroom, a wardrobe and river views. The unit offers 4 beds.

Self-Catering Two Bedroom Estuary View Duplex Apartment This apartment has a private bathroom, a wardrobe and river views. The unit has 4 beds.

About Passage House Hotel
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Guest Reviews
7.3
Good
Location
Passage House Hotel boasts an excellent location right on the river with stunning views that guests can enjoy from the dining area, bedrooms and balconies. The hotel's location is both convenient for accessing towns and main roads and peaceful for a relaxing stay away from the hustle and bustle of the streets. Guests can also take advantage of the hotel's proximity to nature reserves and a nearby pub that serves excellent food. With spacious rooms and a warm pool, Passage House Hotel is a beautiful hidden gem perfect for a stay in the Torbay area.

Breakfast
The breakfast at Passage House Hotel has received mixed reviews from guests. Some describe it as solid, excellent, lovely, beautiful, superb, outstanding and always good. Guests also appreciated the individual and well-cooked breakfasts, fantastic selection and opportunity to eat on the terrace with scenic views of the Teign estuary. However, some guests found the breakfast to be nothing special, okay, or poor with pre-cooked and dry items, slow service, limited cold options and cold scrambled eggs. The breakfast is included in the price of the stay, but some guests feel that it is expensive and others suggest booking it separately. Nevertheless, the breakfast experience receives praise for the good choice of food, friendly and helpful staff and calm and relaxed atmosphere. Guests also comment on the need for some updates and maintenance in the rooms, but overall, the breakfast at Passage House Hotel offers a mix of satisfying and underwhelming options.

Dinner
Guests have mixed reviews regarding the dinner at Passage House Hotel. Although some have described the food as delicious and complimented the chef(s), others have found the evening menu to be very limited. Additionally, bar prices are considered expensive. Some guests preferred to dine at the Passage Inn, rather than the hotel restaurant. Those who did dine at the restaurant have described the evening meal as excellent and superb. However, an event was on during some stays which limited dinner options. Overall, it seems that the quality of the food at Passage House Hotel's restaurant varies and guests may want to consider alternative dining options available nearby.

Rooms
Passage House Hotel offers a variety of rooms with varying levels of comfort and cleanliness, according to guest reviews. Some guests found the rooms to be dated with worn carpets and furniture in need of updating. Others found their room to be clean and comfortable with lovely views from balconies overlooking the estuary. Some guests had issues with broken amenities, such as a non-functioning room heater or TV remote, while others had no issues at all. Some guests were surprised by the lack of toiletries in the bathroom, while others found the room to be well-prepared and tidy. The hotel is in need of some TLC with stained carpets, cracked bathtubs and dirty windows. Additionally, some guests found their room to be quite far from the main hotel building, lacking atmosphere. Overall, the rooms at Passage House Hotel have their pros and cons and may be suitable for different types of travelers, depending on their needs and expectations.

Beds
Passage House Hotel offers a range of beds to suit different preferences. Some guests found their beds to be very comfortable with beautiful views while others felt that the mattresses were old and in need of replacing. Despite some guests finding the beds uncomfortable, others found them clean and comfy, leading to a good night's sleep. However, there were isolated cases where guests described the beds as rock solid, small or uneven and even squeaky. It's important to note that the noise level within rooms contributed to this divide in perceptions. On the whole, Passage House Hotel is able to accommodate those who value quality sleep and who recognize the importance of a comfy bed to enjoy their stay.

Cleanliness
Passage House Hotel has received mixed reviews regarding cleanliness. Some guests have mentioned that the property needs some TLC and decor refreshing, while others have praised the hotel for being nice and clean. A few guests have pointed out specific cleanliness issues such as dirty mugs, dusty skirtings and dirty bathroom mirrors. However, many guests have described the rooms as spacious and clean while appreciating the staff's high level of cleanliness. Some guests have also mentioned that some common areas need to be cleared of cobwebs and given a deep clean. Overall, while some areas of the hotel may be in need of some maintenance, the hotel is largely clean and welcoming with great service and pleasant staff.

Staff
Passage House Hotel is praised for its brilliant and attentive staff, making for a relaxed atmosphere in a nice area. Guests rave about the attentiveness and helpfulness of the staff, who go above and beyond to provide excellent service. The hotel's breakfast and staff receive special mentions for making guests' stays enjoyable with some staff members being singled out for their exceptional service. However, not all reviews are positive and some guests note that certain staff members could be friendlier or more professional. Overall, guests praise the excellent customer service and welcoming demeanor of the staff throughout the hotel, from reception and bar staff to those in the restaurant and catering teams.

Pool
Guests have enjoyed using the swimming pool and sauna at Passage House Hotel, which offers beautiful views. However, some guests have suggested that the pool needs an upgrade. Families with children have recommended that children are supervised as most of the pool is deep. The hotel's separate pub on-site includes a heated pool, which is described as lovely to swim in. Guests have also commented on the warm temperature of the pool. However, some guests have mentioned a charge for towels when using the pool. Overall, guests have had a positive experience with the swimming pool, describing it as excellent, lovely and great.

Family
Passage House Hotel is a great family-friendly hotel with plenty to offer for guests of all ages. The staff are accommodating and helpful, especially with disabled guests. The hotel is ideally located for family visits and offers a lovely walk along the estuary. The apartments are a great option for families, as they offer the flexibility of cooking meals at a time that suits you, while still enjoying the benefits of the hotel. Kids will love the little games room and the warm swimming pool. However, supervision might be necessary as some unsupervised children were seen running along the corridors. Unfortunately, the cost of towels for the pool is an issue. Despite some negative experiences, overall, families have truly enjoyed their stay and claimed that it was one of the best experiences they've had as care workers.


Yes, Passage House Hotel has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool.

Yes, a spa is available at Passage House Hotel.

No, Passage House Hotel doesn't allow dogs.

Yes, parking facilities are available at Passage House Hotel.

Yes, Passage House Hotel has a gym.
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