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Hotel Fire & Ice Düsseldorf/Neuss

Neuss , An Der Skihalle 1 (Show on Map)

8.5

Very Good

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1 room2 guests 1 room, 2 guests

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Summary of reviewsHotel Fire & Ice Düsseldorf/Neuss is a great hotel for those looking for a weekend away without a long drive to the Alps. The location is lovely and easily accessible via the highway. The hotel is situated right next to an indoor ski slope, making it perfect for skiers. The breakfast is a highlight of many guests' stays with a great selection of fresh and delicious options and attentive and friendly staff. The rooms are spacious, well-maintained, clean and beautifully decorated with many lovely details. The hotel staff is friendly and helpful with specific staff members standing out for their superb service. The hotel is also great for families with children with many opportunities for activities and a family suite with practical and exciting features. The hotel's location right next door to the ski hall makes it the perfect place to stay for a ski weekend with the ski school being a hit with kids. Overall, Hotel Fire & Ice Düsseldorf/Neuss is a top hotel for family vacations and the perfect spot for a ski holiday for both beginners and seasoned skiers.
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Hotel with Spa

Experience your very own pampering break in the scenic Alpenpark Neuss at Hotel Fire & Ice Düsseldorf/Neuss. Take a well-deserved break and relax with a 25-minute massage in the spa where you can indulge in an array of wellness amenities. Relax in the Finnish sauna while enjoying a stunning view of the slopes. Try the bio sauna or rejuvenate in the shower grotto with ice dispenser and cold water bucket. The steam bath with its illuminated precious crystal will transport you to a world of relaxation and rejuvenation.

Hotel with EV Charging Stations

Hotel with Ski To Door Access

Hotel near Ski Resorts

Hotel Taking Steps Towards Sustainability

Hotel for Honeymoon

Family Friendly Hotel

Romantic Hotel

Business Hotel

Hotel with Parking

EV charging stations

Hotel with Gym

4-Star Hotel

Treehouse Hotel

Room Types

Premium Double or Twin Room Spacious room decorated in warm colours, with classic wooden interiors and a flat-screen TV.

Family Suite (2 Adults + 2 Children) Spacious suite with classic wooden interiors, a seating area and a flat-screen TV.

Superior Chalet This tree chalet features a smart TV and a spacious terrace.

Deluxe Double Room The spacious double room provides air conditioning, soundproof walls, as well as a private bathroom featuring a walk-in shower and a hairdryer. The double room features carpeted floors, a seating area with a flat-screen TV, a tea and coffee maker, a wardrobe, as well as a safe deposit box.

About Hotel Fire & Ice Düsseldorf/Neuss

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Guest Reviews

8.5

Very Good

Location

If you're looking for a great weekend away without a long drive to the Alps, Hotel Fire & Ice Düsseldorf/Neuss might just be the perfect spot for you. Located in a lovely area, it's easy to commute in the mornings and the hotel is situated right next to an indoor ski slope - super for skiers! Although there isn't much in terms of shopping or dining options in the immediate vicinity, the hotel's location directly next to the ski hall makes up for it. The rooms are both large and bright and the location is quiet and peaceful. For those interested in visiting the museum Insel, the hotel is an excellent choice. However, it might be a bit "off the beaten track" for those relying on public transportation. Overall, the location is good and easily accessible via the highway.

Breakfast

The breakfast at Hotel Fire & Ice Düsseldorf/Neuss has received rave reviews from guests. Many said it was the best breakfast they've ever had with a great selection of fresh and delicious options. Guests also appreciated the attentive and friendly staff, who even provided gluten-free options upon request. Some guests enjoyed the breakfast while overlooking the indoor slope, while others appreciated the inclusive coffee specialties. Though some found the breakfast offerings a bit limited, most guests felt it was well worth the additional cost. Overall, the breakfast at Hotel Fire & Ice Düsseldorf/Neuss was a highlight of many guests' stays.

Dinner

Hotel Fire & Ice Düsseldorf/Neuss offers a variety of dining options for its guests. The buffet in the hotel restaurant in the evening receives mixed reviews with some mentioning the limited choices and slow service. However, those who enjoyed the buffet found it to be great. The hotel's Biergarten offers tasty meals, while the food in the Skihalle is not so good. Families may find the options limited due to the location. Unfortunately, some guests had negative experiences, such as being forgotten by the staff and finding shards in their food. It is recommended to make a reservation ahead of time to avoid any mishaps. Overall, the dining options at the hotel have their ups and downs.

Rooms

Hotel Fire & Ice Düsseldorf/Neuss is a great hotel that attracts many guests who enjoy their stay in spacious and comfortable rooms. The rooms are well-maintained, clean and beautifully decorated with many lovely details and some of them are themed, e.g., the Himalaya theme. The Baum-Chalets, treehouse chalets, are particularly praised as a unique and relaxing experience. The bathrooms are also spacious and sparkling clean. The hotel staff is friendly and helpful. However, some guests reported issues such as worn-out furniture that does not correspond to the hotel's high price, lack of soundproofing and misleading descriptions on the hotel's website. Some guests also had problems with noisy parties in the hotel that kept them awake all night. Despite these drawbacks, most guests are satisfied with the hotel's cleanliness, size and amenities, such as saunas and restaurants.

Cleanliness

Hotel Fire & Ice Düsseldorf/Neuss is a modern and comfortable hotel conveniently located for travelers. The hotel receives high praise for its cleanliness with many guests noting the cleanliness of the rooms, halls and bathrooms. The atmosphere is also noted as beautiful and clean. The hotel offers good and clean facilities, including spacious family rooms with good amenities. The new treehouses are also beautiful and clean, adding to the overall nice concept of the hotel. However, some guests have mentioned issues with cleanliness such as gray and musty towels or stains on the ceiling in some rooms. Nonetheless, overall the hotel is known for its cleanliness and good upkeep.

Staff

Hotel Fire & Ice Düsseldorf/Neuss boasts of friendly and helpful staff, who are always ready to attend to guests. Reviews highlight specific staff members who stood out with Mr. REMY receiving special commendation for his superb service. The reception staff was also praised for being attentive and accommodating. The hotel’s service was described as excellent with the breakfast and bar staff receiving high ratings for their friendliness and competence. While there were a few negative comments, overall, the hotel’s personnel were lauded for being polite, courteous and willing to go the extra mile for guests. The rooms were also noted to be stylish, making for a pleasant stay.

Family

The Hotel Fire & Ice Düsseldorf/Neuss is a great place for families with children to stay. There are many opportunities for activities with the family and the family suite is particularly great for 2 adults and 2 kids with practical and exciting features like a children's sink. There is also a running track for kids in front of some hotel rooms. However, some guests reported a lack of sound insulation between rooms which caused disturbances from noisy children. Additionally, some guests felt that the hotel's culinary offerings were not family-friendly. Despite these minor issues, many guests said they would return with their families and particularly praised the hotel as a great place to teach kids skiing. The only missing activity for some was a pool in the spa area. Overall, the Hotel Fire & Ice Düsseldorf/Neuss is a top hotel for family vacations.

Ski

Looking for a family-friendly ski vacation? Look no further than Hotel Fire & Ice Düsseldorf/Neuss. Guests have raved about the hotel's location right next door to the ski hall, making it the perfect place to stay for a ski weekend. The ski school is also a hit with kids with many loving the opportunity to learn to ski. The hotel is beautifully decorated and the staff are extremely friendly. And for early risers, the breakfast room overlooks the ski hall, providing an exciting morning view. While dining options are limited in the area, the hotel is the perfect base for a ski-focused trip. Just be aware that some guests have reported issues with crowded restaurants and buffet-style dining. But overall, Hotel Fire & Ice Düsseldorf/Neuss is the perfect spot for a ski holiday for both beginners and seasoned skiers.

No, Hotel Fire & Ice Düsseldorf/Neuss doesn't have any pool.

Yes, a spa is available at Hotel Fire & Ice Düsseldorf/Neuss.

No, Hotel Fire & Ice Düsseldorf/Neuss doesn't allow dogs.

Yes, parking facilities are available at Hotel Fire & Ice Düsseldorf/Neuss.

Yes, Hotel Fire & Ice Düsseldorf/Neuss has a gym.

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