ITC Grand Central, a Luxury Collection Hotel, Mumbai
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Summary of reviewsITC Grand Central, a Luxury Collection Hotel, Mumbai is a great hotel option for those planning a trip to Mumbai due to its excellent central location, making it convenient for guests to get around town. While the breakfast receives mixed reviews, the majority of guests praise the staff's warmth and cordiality. The rooms are comfortable, spacious and clean with lovely views and upscale interiors. Guests also appreciate the hotel's exceptional cleanliness standards. The staff provides exceptional service, being friendly, attentive and always ready to help. Despite some minor drawbacks, guests highly recommend the hotel as an exceptional five-star experience offering true luxury vibes and great value for money.
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Hotel Taking Steps Towards Sustainability
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Indoor Pool Children's Pool
Hotel with Children's Pool
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About ITC Grand Central, a Luxury Collection Hotel, Mumbai
Guest Reviews
ITC Grand Central, a Luxury Collection Hotel, Mumbai is a great option to consider when planning a trip to Mumbai. Located in the centre of Mumbai, the hotel is centrally located and has a good location, making it easy to get around town. Many restaurants are located around the property, making it convenient for guests to dine out. The hotel is a nice business hotel location-wise and has an excellent central location. The location is also apt to access the central line work, which is great for those on business trips. While some guests did not like the location, the majority of reviews praised the hotel's central location. The proximity of the hotel is convenient for travelers who want to access the central part of Mumbai. The hotel is a great business hotel located bang in the centre of Mumbai. Although the surrounding area of the hotel could be better, guests cannot help but love the great location and structure of the property.
The breakfast at ITC Grand Central, a Luxury Collection Hotel, Mumbai, receives mixed reviews from guests. While some describe it as good, great, sublime, versatile, extensive and with a lot of choice, others are not as impressed, claiming it could be better, not up to the standard, limited for a hotel of this caliber and chaotic. Some guests suggest adding new options to the menu, such as pastries and croissants and improving the service and variety, especially for those staying for a week or more. Despite this, others praise the staff's warmth and cordiality with a particularly exceptional hostess at the breakfast buffet. The best spread for breakfast, good food and excellent breakfast are also listed as positive highlights. Overall, while the breakfast experience may be inconsistent and subject to crowding and mix-ups, there are certainly some satisfying options available to start the day.
The rooms at the ITC Grand Central, a Luxury Collection Hotel in Mumbai seem to be a hit with the guests. They are described as spacious, comfortable and clean with lovely views. The interiors are well-appointed, featuring heritage pieces and luxury vibes. Most guests were impressed with the comfort level of the rooms, the bed quality and the facilities provided. Some guests did encounter minor issues with outdated or ill-equipped rooms, but the staff was always courteous and eager to help. Overall, the hotel is comprised of a spacious property with a quiet ambiance and provides an excellent base for exploring downtown Mumbai.
ITC Grand Central, a Luxury Collection Hotel in Mumbai has received varied feedback regarding its cleanliness. While some guests were not impressed, many others have praised the hotel's cleanliness. The property is beautiful, modern and well-maintained. The spacious rooms are clean, comfortable and equipped with most facilities. Housekeeping staff ensures that guests stay in immaculate rooms. The cleanliness standard is exceptional with nothing particularly negative to point out. The hotel is a nice and clean place with excellent staff attitudes. However, some guests complained about the presence of flies and cockroaches in their rooms. Additionally, the hotel's windows need cleaning. Despite some isolated negative comments, the hotel has overall great cleanliness standards.
If you are looking for a luxury hotel in downtown Mumbai with exceptional service, you won't go wrong choosing ITC Grand Central. The staff, from the doorman and security to the reception team, are attentive, friendly and very pleasant, always ready to help with a smile. The concierge and restaurant staff are great and everyone in the hotel is welcoming. The service is efficient and courteous and the staff is professional, well trained and always helpful. The staff's personal touch in every area of service is exceptional and their warmth, hospitability and efficiency are highly appreciated by guests. The management takes its job seriously and ensures a pleasant stay for every guest. Although some guests criticized the poor response from some staff members, such as Ms Roshni and Mr Piran, the majority of reviews praise the amazing staff who are always available, polite, prompt and full of smiles. Special mention goes to Sandeep the bellboy, Sharayu and Nikita, who handle the check-in and concierge desk and Shabana and Amit, who are great assets to the organization. The staff's outstanding service orientation, exceptional customer service and polite and helpful behaviour make ITC Grand Central one of the best hotels in town, highly recommended by guests who appreciate its cleanliness, comfort, facilities and great staff.
The ITC Grand Central, a Luxury Collection Hotel in Mumbai has been receiving positive feedback from guests. The property stands out from other 5-star hotels and offers great value for the price. The hotel is well-maintained and has exceptional facilities and services. However, some guests have reported issues with the restaurant staff's poor training and a "don't care" attitude from the Indian Restaurant Manager during breakfast. Some also noted problems with the antiquated in-house telephone systems and issues with bookings and requests at check-in. Despite these minor drawbacks, guests highly recommend the hotel for an exceptional five-star experience.
Welcome to the ITC Grand Central, a Luxury Collection Hotel in Mumbai! This superb hotel boasts luxury vibes and is very well maintained to make your stay a truly exceptional experience. Despite a few negative reviews, we highly recommend this hotel for its exclusivity and great value for money. Many guests find it to be the best place to stay in Mumbai with some even comparing it to a fortress for the rich and famous! Enjoy the five-star amenities of this very luxurious property and appreciate its historic charm. Whether you call it heerlijk, supparb or fantastisch, this hotel is more than worth its five-star rating. So why not experience a luxurious stay at the ITC Grand Central for yourself?
Yes, ITC Grand Central, a Luxury Collection Hotel, Mumbai has pool(s) that belong to one or more of the following categories: Indoor Pool, Children's Pool.
Yes, a spa is available at ITC Grand Central, a Luxury Collection Hotel, Mumbai.
No, ITC Grand Central, a Luxury Collection Hotel, Mumbai doesn't allow dogs.
Yes, parking facilities are available at ITC Grand Central, a Luxury Collection Hotel, Mumbai.
Yes, ITC Grand Central, a Luxury Collection Hotel, Mumbai has a gym.
