Athman Hotel
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Summary of reviewsAthman Hotel boasts a prime location that guests consistently praise for its convenience and proximity to essential services and amenities. Particularly noted for its closeness to the Haram and nearby bus stations, the hotel ensures easy access to the Holy Mosque and other central parts of the city. Guests enjoy the bustling environment with markets, restaurants and shopping malls at their disposal, contributing to a comfortable and enjoyable stay.
The rooms at Athman Hotel provide generous space and a peaceful ambiance with some guests appreciating the functional air conditioning and quiet surroundings. However, there are significant concerns about room cleanliness and maintenance. Issues include dirty carpets, poorly maintained furniture, non-functional bathroom fixtures and inadequate amenities such as towels, tissues and proper lighting. Reports of sightings of insects have also marred the experience for many.
Cleanliness opinions are mixed with some guests describing the hotel as clean with a pleasant scent in fresh rooms. Unfortunately, numerous repeated complaints highlight dirty bed sheets, stained beds, unclean and broken bathrooms and dirty corridors. These issues, combined with problems like malfunctioning air conditioners and insect presence, indicate a need for major improvements in hygiene and maintenance.
Staff interactions also garner mixed reviews. Many guests commend the personnel for being wonderful, polite, friendly and particularly helpful during mornings. Specific staff members, such as Omar, have received thanks for their efforts. However, some visitors report unprofessional behavior from the reception team, including instances of provocation, inconsistency in communication and occasional refusal of entry unless an extra payment was made. These comments suggest a need for better customer service training to ensure a consistently positive experience.
The free Wi-Fi service is another area where guest experiences vary. Some praise the fast internet connection, while others report issues with consistency, including periods where Wi-Fi was inactive or exceptionally weak. Frequent freezing of the Wi-Fi further underlines the need for improvements in this facility.
In summary, Athman Hotel benefits from an excellent location and staff praised for their general friendliness and helpfulness. However, substantial and ongoing concerns regarding room cleanliness, maintenance and service consistency require attention to enhance the overall guest experience.
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The rooms at Athman Hotel provide generous space and a peaceful ambiance with some guests appreciating the functional air conditioning and quiet surroundings. However, there are significant concerns about room cleanliness and maintenance. Issues include dirty carpets, poorly maintained furniture, non-functional bathroom fixtures and inadequate amenities such as towels, tissues and proper lighting. Reports of sightings of insects have also marred the experience for many.
Cleanliness opinions are mixed with some guests describing the hotel as clean with a pleasant scent in fresh rooms. Unfortunately, numerous repeated complaints highlight dirty bed sheets, stained beds, unclean and broken bathrooms and dirty corridors. These issues, combined with problems like malfunctioning air conditioners and insect presence, indicate a need for major improvements in hygiene and maintenance.
Staff interactions also garner mixed reviews. Many guests commend the personnel for being wonderful, polite, friendly and particularly helpful during mornings. Specific staff members, such as Omar, have received thanks for their efforts. However, some visitors report unprofessional behavior from the reception team, including instances of provocation, inconsistency in communication and occasional refusal of entry unless an extra payment was made. These comments suggest a need for better customer service training to ensure a consistently positive experience.
The free Wi-Fi service is another area where guest experiences vary. Some praise the fast internet connection, while others report issues with consistency, including periods where Wi-Fi was inactive or exceptionally weak. Frequent freezing of the Wi-Fi further underlines the need for improvements in this facility.
In summary, Athman Hotel benefits from an excellent location and staff praised for their general friendliness and helpfulness. However, substantial and ongoing concerns regarding room cleanliness, maintenance and service consistency require attention to enhance the overall guest experience.
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Guest Reviews
Athman Hotel enjoys a prime location that guests consistently praise for being excellent and very good. It's situated in a peaceful area yet remains conveniently close to essential services and amenities. The hotel is particularly noted for its proximity to the Haram, making it an ideal choice for those visiting the Holy Mosque. Guests appreciate the easy access to the Haram bus stop and the Mecca bus station, enhancing convenience for travelers. The surrounding area is bustling with markets, restaurants and shopping malls, providing a variety of options for dining and shopping. In addition, the central location of Athman Hotel in the main part of the city ensures that everything guests might need is within close reach, contributing to a comfortable and enjoyable stay.
Visitors have noted the rooms at Athman Hotel feature spacious layouts, which is a plus for guests who appreciate having ample space during their stay. Additionally, some found the organizational aspect of the rooms satisfactory. There were mentions of the air conditioning working fine on occasions and the presence of calm and silence being appreciated. On the other hand, a number of areas need attention. Issues with the air conditioning being old, broken or ineffective in cooling were repeatedly highlighted. Cleanliness emerged as a significant concern with recurring mentions of dirty carpets, poorly maintained furniture and sightings of cockroaches and other insects. Several structural issues were noted, including non-functional bathroom fixtures, broken windows and malfunctioning doors. Additionally, the absence of basic amenities such as towels, tissues, a hairdryer and even proper lighting was pointed out. Despite the room being spacious and occasionally well-organized, the overall reports of poor hygiene and maintenance overshadowed these positive remarks.
Athman Hotel seems to have a mix of opinions regarding its cleanliness. Some guests found the hotel to be clean, describing it as a clean hotel with a pleasant scent in the fresh rooms, clean rooms and a clean place overall, expressing contentment with the cleanliness by saying "clean, thank God." Unfortunately, there are multiple mentions indicating significant concerns with the cleanliness. Common issues reported include dirty bed sheets and covers, stained beds and poor room cleaning. The bathrooms, in particular, received numerous complaints about being unclean and even broken. Dirtiness extends to the carpets, bed linens, pillows and even the corridors. Some guests mentioned problems with insects and malfunctioning air conditioners. In summary, while a few guests appreciated the cleanliness, there are substantial and recurring concerns from many other guests about the overall hygiene and maintenance standards at Athman Hotel.
Located conveniently despite the occasional hiccup, the staff at Athman Hotel have garnered mixed reviews from guests. On a positive note, many visitors commend the hotel's personnel for being wonderful, polite, friendly and excellent, both during the day and night. Specific employees, such as Omar, have received special thanks for their efforts and the morning staff, in particular, has been highlighted for being especially helpful and respectful.
However, not all feedback is favorable. Some guests experienced unprofessional behavior from the reception team with a few instances of provocation and rudeness. There were also concerns about inconsistent communication and the occasional refusal of entry unless an additional sum was paid. Some staff members have been described as unresponsive or lacking in good hospitality practices.
Overall, while the hotel benefits from a dedicated and kind team, there are areas in guest interaction and communication that could use improvement to ensure a consistently positive experience for all visitors.
Athman Hotel offers a fast internet connection, appreciated by some guests. However, the consistency of the Wi-Fi service is less reliable. There are instances where the Wi-Fi has not been activated or was completely unavailable. Some guests noted that, despite the presence of Wi-Fi, the internet often didn't work or was weak. There were also reports of the Wi-Fi freezing occasionally, indicating the need for improvement in the hotel's internet facilities.
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However, not all feedback is favorable. Some guests experienced unprofessional behavior from the reception team with a few instances of provocation and rudeness. There were also concerns about inconsistent communication and the occasional refusal of entry unless an additional sum was paid. Some staff members have been described as unresponsive or lacking in good hospitality practices.
Overall, while the hotel benefits from a dedicated and kind team, there are areas in guest interaction and communication that could use improvement to ensure a consistently positive experience for all visitors.
Wi-Fi
No, Athman Hotel doesn't have any pool.
No, a spa isn't available at Athman Hotel.
No, Athman Hotel doesn't allow dogs.
No, parking facilities aren't available at Athman Hotel.
No, Athman Hotel doesn't have a gym.
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