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Citystay West

Maseru , Moshoeshoe Road (Show on Map)

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1 room2 guests 1 room, 2 guests

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Summary of reviewsCitystay West is a great choice for those seeking a clean and comfortable stay in a convenient location. Guests appreciate the friendly and accommodating staff who go above and beyond to make visitors feel at home. While some guests had mixed reviews regarding the breakfast options, the rooms are spacious and modern with nice bathrooms. The hotel's cleanliness is repeatedly praised with guests impressed by the efforts of the cleaning staff. While there were some minor issues with certain elements such as low water pressure and faulty door function, these were quickly resolved by the attentive staff. Overall, Citystay West offers good value for money and a pleasant experience for guests.
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Categories

Family Friendly Hotel

Hotel with Parking

Small Hotel

3-Star Hotel

Room Types

Deluxe Double Room with Shower This air-conditioned double room is comprised of a flat-screen TV with cable channels, a private bathroom as well as a balcony with garden views. The unit has 1 bed.

Deluxe Double Room with Two Double Beds Featuring free toiletries and bathrobes, this twin room includes a private bathroom with a walk-in shower, a bath and a hairdryer. The air-conditioned twin room features a flat-screen TV with cable channels, a private entrance, soundproof walls, a tea and coffee maker as well as garden views. The unit has 2 beds.

King Studio with Sofa Bed Boasting a private entrance, this air-conditioned suite features 1 bedroom and 1 bathroom with a walk-in shower and a bath. Featuring a balcony with garden views, this suite also features soundproof walls and a flat-screen TV with cable channels. The unit has 1 bed.

Standard Double Room This double room features air conditioning, a safe deposit box and a TV.

Basic Double Room This double room features air conditioning, a safe deposit box and a TV.

About Citystay West

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Guest Reviews

Location

Citystay West is a hotel that boasts a fabulous location according to its guests. Many reviews praise the convenient location of the hotel, making it easy to reach key places of interest. Guests love that it is close to shops and malls, yet situated in a peaceful environment away from the noisy central business district. The facility is spotlessly clean and the staff are incredibly friendly and welcoming. However, a few comments remark that the location could be better with some guests feeling that it is situated in an industrial area, making it difficult to access restaurants, bars and shops. Nevertheless, overall, guests agree that Citystay West has a convenient and pleasant location to stay in while in the city.

Breakfast

Guests at Citystay West have mixed reviews regarding the breakfast options. While some guests felt that the breakfast needed improvement and could be better, others praised the establishment for their amazing breakfast. One guest even mentioned that the omelette breakfast was really nice. However, there were also guests who did not have breakfast as it was not included in their booking or left early before breakfast was served. Some guests also had minor complaints about the timing of the breakfast and its quality. Overall, while there is room for improvement, Citystay West has some great breakfast options according to some guests.

Rooms

Citystay West offers reasonably sized rooms that are super clean with nice bathrooms. Although there were a few challenges with certain elements, such as low water pressure and the shower in room 1, overall the rooms are modern and very clean. Some guests experienced dark rooms with limited light and minor maintenance issues such as a wobbly bed/couch in room 7 or a broken door. However, the staff were friendly and quick to resolve any issues. Additionally, while some guests were disappointed with the locality overlooking the sewage plant, others appreciated the locale. Guests can expect a nice and big room with only one plug being the only downside. Overall, Citystay West offers comfortable and clean rooms for a pleasant stay.

Cleanliness

If you are looking for a clean and comfortable stay in a great location, Citystay West is the place for you. Guests repeatedly praised the hotel's cleanliness with several mentioning how impressed they were by the efforts of the cleaning staff. The modern rooms are well maintained and the staff provide incredible service that is both friendly and accommodating. The breakfast is mouthwatering and appetising, adding to the wonderful experience of staying in a sparkling clean environment. Overall, Citystay West is the ideal choice for those seeking neatness, friendly staff and incredible cleanliness.

Staff

Citystay West boasts an incredible staff that always goes above and beyond. Guests rave about the extremely friendly and accommodating team who are always there to assist with anything needed. From the reception down to the housekeepers, every staff member has a sense of belonging and holds visitors to high esteem. They are welcoming, communicative and willing to please. Guests appreciated the help of the receptionists who organized transportation and made sure they were well taken care of. The rooms are clean, neat and excellent and the breakfast is good. The staff always ensure that visitors feel at home, making them feel comfortable and going out of their way to cater to their needs. Whether it's Mamo and the girls in reception or the housekeeper, everyone is friendly and willing to assist, making Citystay West an excellent place to stay.

3 Star

Citystay West is a pleasant three-star rated hotel that offers good value for money. The rooms are spacious and clean and guests can expect a pleasant stay. While there were some negative reviews regarding faulty door function, plugs and poor Wi-Fi signal in some rooms, these were resolved by the attentive staff on duty. The bar refrigerator and bathroom vent not working could use an upgrade and some guests experienced noise from other guests during the night. However, despite these minor issues, Citystay West is still acceptable and comfortable. The entrance is not the best feature of the hotel, being steep and uncomfortable with rocky pavement, but it will not diminish the pleasant experience offered.

No, Citystay West doesn't have any pool.

No, a spa isn't available at Citystay West.

No, Citystay West doesn't allow dogs.

Yes, parking facilities are available at Citystay West.

No, Citystay West doesn't have a gym.

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