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Mercure Maidstone Great Danes Hotel

Maidstone , Hollingbourne (Show on Map)

7.4

Good

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1 room2 guests 1 room, 2 guests

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Summary of reviewsThe Mercure Maidstone Great Danes Hotel is a well-located property with easy access to the M20 motorway, making it an ideal choice for those exploring the Heart of Kent region. The hotel's proximity to Leeds Castle is a highlight for visitors and the lovely gardens and peaceful surrounding scenery add to the charm. The hotel facilities, including the bar, restaurant, spa and breakfast, are excellent. While some guests noted the noise from nearby traffic, others emphasized the convenience of the location with Dover and Maidstone easily accessible. The breakfast received mixed reviews with some guests raving about the selection and quality, while others found it to be average. The dining experience also received mixed reviews with some guests having a lovely experience with excellent food, while others were disappointed with their meals. The rooms are a mixed bag with some guests finding them comfortable, spacious and clean, while others thought they were dated and in need of some TLC. The cleanliness of the hotel also received mixed reviews with some guests finding it to be dirty and unkempt, while others found it to be very clean. The staff received mixed reviews with many praising their excellent customer service and willingness to go above and beyond, while others had negative experiences with unhelpful or moody staff. The spa and pool facilities were highly praised by most guests, although some found them tired and in need of renovation. The hotel is a convenient and accessible choice for families with children, although some guests experienced accessibility issues. Overall, guests appreciated the warm and comfortable atmosphere of the hotel and found it to be good value for money.
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Hotel with Spa

The Mercure Maidstone Great Danes Hotel offers a range of spa, hair, and beauty treatments. The spa features a sauna and a steam room, allowing guests to relax tired muscles and lower blood pressure after a workout or swim. Pavo Spa offers a wide range of treatments for both men and women, including facials, Aromatherapy massages, body massages, and hot stone massages. The hotel also features a sun studio, equipped with the highest quality sunbeds to help guests get that perfect, healthy glow all year round. Whether you are looking for a single treatment or a full spa day, the Mercure Maidstone Great Danes Hotel offers a variety of options to help guests relax, rejuvenate, and indulge in some much-needed self-care.

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Indoor Pool

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Hotel with Indoor Pool

Room Types

Classic Family Room This classic room boasts free Wi-Fi and a flat-screen TV, along with tea and coffee making facilities. The en suite bathroom benefits from a hairdryer. The room sleeps 2 adults and 1 child, in a double bed and a single sofa bed.

Classic Double Room This classic room boasts free Wi-Fi and a flat-screen TV, along with tea and coffee making facilities. The en suite bathroom benefits from a hairdryer.

Classic Family Room This classic room boasts free Wi-Fi and a flat-screen TV, along with tea and coffee making facilities. The en suite bathroom benefits from a hairdryer.

Superior Suite with Lake View With a lakeside view, this suite features a separate living area, free newspaper and free Wi-Fi.

Classic Twin Room This classic room features free Wi-Fi and a flat-screen TV, along with tea and coffee making facilities. The en suite bathroom benefits from a hairdryer.

Privilege Double Room With Lake View With a lakeside view, this room includes free Wi-Fi, a flat-screen TV and a Nespresso coffee machine. It also offers a newspaper. The en suite bathroom has complimentary toiletries and a hairdryer, along with bathrobes and slippers.

About Mercure Maidstone Great Danes Hotel

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Guest Reviews

7.4

Good

Location

The Mercure Maidstone Great Danes Hotel seems to be a well-located property with easy access to the M20 motorway, ideal for those who want to explore the Heart of Kent region. The hotel's proximity to Leeds Castle is a highlight for visitors and the lovely gardens and peaceful surrounding scenery add to the charm. The hotel facilities are excellent, including the bar, restaurant, spa and breakfast. While some guests noted the noise from nearby traffic, others emphasized the convenience of the location with Dover and Maidstone easily accessible. If you're planning to visit the region or stopping over before the Eurotunnel, this hotel is a great choice, thanks to its fantastic location and plentiful parking.

Breakfast

The breakfast at Mercure Maidstone Great Danes Hotel receives mixed reviews from guests. Some guests rave about the selection and quality of the buffet, from continental to cooked options. Others describe it as good, fine or reasonable. A few guests had worse than expected experiences with one review calling it the worst fried breakfast ever. Despite this, many guests found the breakfast to be tasty, excellent, perfect, yummy or lush. Guests appreciate the ample choices available, including gluten-free options. Some guests make note of specific items they enjoyed, such as poached eggs cooked perfectly or the generous selection of cold fruit and yoghurt, pastries and cooked breakfast. While some breakfast staff were criticized, many guests enjoyed the food in the restaurant or described the hotel as nice and spacious with lovely pools and spas.

Dinner

The dining experience at Mercy Maidstone Great Danes Hotel received mixed reviews from guests. Some guests were unable to have dinner at the restaurant due to functions taking place, but were able to enjoy a tasty lunch from the bar menu. Those who were able to dine at the restaurant either had a lovely experience with excellent food or were disappointed with their meals, citing portions and certain dishes as lacking in quality. Breakfast, on the other hand, received high praise for its wide selection and above-expectation quality. While some deemed the food and drink in the restaurant overpriced, others thought the bar and restaurant were very good. All in all, guests agreed that the hotel's friendly staff and lovely atmosphere made it a great place to stay.

Rooms

The rooms at Mercure Maidstone Great Danes Hotel are a mixed bag with some guests finding them comfortable, spacious and clean, while others thought they were dated and in need of some TLC. Some rooms were too warm or cold and a few had broken amenities. However, many guests appreciated the added bonus of a sauna and pool in some rooms. Bed sizes were generally praised, though some found them too hard. Unfortunately, there were reports of mould, cracked fixtures and curtains hanging off rails in some rooms and dirty net curtains in others. Overall, while the rooms could benefit from some refurbishment and updating, guests found them to be good value for money with pleasant staff and lovely views.

Beds

Guests who have stayed at the Mercure Maidstone Great Danes Hotel have raved about the beds in the rooms. They have described them as comfortable, big and perfect for a good night's sleep. The rooms were also clean and provided everything expected. Some guests have mentioned the pillows being a bit lumpy and some have not found the beds uncomfortable. However, others have found them super comfy with both soft and harder pillows provided. Overall, guests have enjoyed their stay in the comfy rooms and the huge beds.

Cleanliness

Guests have mixed reviews about the cleanliness of Mercure Maidstone Great Danes Hotel. While some found the hotel to be dirty, unkempt and massively outdated, others found it to be very clean and extremely clean. Most guests felt that the facilities, such as the pool and spa, were clean. The rooms, although a bit dated, were mostly clean and spacious. Some guests had minor complaints about the cleanliness, such as hairs in the bathroom or a strong smell of stale water in the bathroom due to a faulty extractor fan. Overall, guests appreciated the efforts of the cleaning staff who cleaned the rooms daily, provided clean towels and made the bedding nicely. While some guests found the hotel to be tired and out of the 1970s, others appreciated the warm and comfortable atmosphere.

Staff

The staff at Mercure Maidstone Great Danes Hotel have received mixed reviews from guests with many praising their excellent customer service and willingness to go above and beyond. Special mention was given to Iveta, Galina and Manuel for their exceptional service. Most guests found the staff to be friendly, polite and welcoming. However, some guests had negative experiences with staff being unhelpful or moody, while others reported breakfast staff to be unfriendly. Overall, guests noted that the staff greatly impacted their stay and provided a pleasant atmosphere.

Spa

The Mercure Maidstone Great Danes Hotel offers guests easy access to the spa and gym which makes for a great relaxation after a long drive. Although the spa facilities are in need of refurbishing, they are still quite enjoyable especially for families traveling with children. The spa center itself, which includes a steam room, sauna and jacuzzi, is great and is a highlight of the hotel. However, guests should be aware that the spa shuts at 7.30 pm. Some guests also complained about the lack of hot water and the pool being too cold to use. Otherwise, the swimming pool is a great facility to enjoy. It is nice and spacious, making it perfect for a relaxing swim. The treatment offered is brilliant and the spa facilities are enjoyed by many guests. Overall, this hotel has lovely facilities that include a great bar, a great restaurant and the staff are really friendly.

Pool

The Mercure Maidstone Great Danes Hotel offers a range of facilities including a gym and pool which were highly praised by most guests. Many mentioned that they were extremely clean, warm and not too crowded. However, some guests found the pool area tired and in need of renovation and there were problems with the pool during some stays. The pool area includes a steam room, sauna and jacuzzi which were a welcome added bonus for guests. Families can enjoy swimming together as the family swim starts from 0745 and lasts until 1945. Some guests found it inconvenient that gym and pool facilities were closed by 7 pm, while others criticized the unprofessional staff at the pool desk. The changing rooms were also outdated in the 1970s style. Some guests were disappointed to find extra charges for towels and no padlock for the lockers. Despite some issues, most guests enjoyed the lovely and spacious pool, commenting on how nice and warm it was with some even saying it was the highlight of their stay.

Family

The Mercure Maidstone Great Danes Hotel is a convenient and accessible choice for families with children. While some guests noted that it wasn't easy with children, others enjoyed a lovely family time with their children running around happily. The hotel offers large, adjoining rooms and even welcomes well-behaved pets into the dining areas for added ease. The pool is a hit with kids and the spa is described as both great and kid-friendly. However, it's important to note that child guards are not available and some guests experienced accessibility issues. It's worth mentioning that this hotel also appeals to the older generation, but noisy children may not be nice for other guests. All in all, there are options for large family meals and suites for families. The views are lovely, the parking is easy and the food is good. The pool is a highlight for kids, while the spa keeps both adults and children happy.

Accessible

Guests with mobility issues may face some challenges at the Mercure Maidstone Great Danes Hotel. There is no direct access to the lift without using stairs and some mention that the hotel needs more stairs and lifts. Accessible rooms with showers instead of shower-over-bath would be appreciated by some guests. However, the hotel is generally considered clean and accessible. Some guests suggest that the hotel could improve accessibility by installing automatic doors for entrance and providing a phone charging point next to the bed. Despite some accessibility issues, guests praise the hotel's great breakfast and convenient location. The only downside is that the windows only open a crack.

Yes, Mercure Maidstone Great Danes Hotel has pool(s) that belong to one or more of the following categories: Indoor Pool.

Yes, a spa is available at Mercure Maidstone Great Danes Hotel.

Yes, Mercure Maidstone Great Danes Hotel welcomes dogs.

No, parking facilities aren't available at Mercure Maidstone Great Danes Hotel.

Yes, Mercure Maidstone Great Danes Hotel has a gym.

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