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Holiday Inn Express & Suites Downtown Louisville by IHG
Louisville, 800 West Market Street38.255759,-85.763614(Show on Map)
8.4
Very Good
+5 Photos
+5 Photos
+ 3 Photos3
Checkin - Checkout dates
1 Room2 Guests
Info
Summary of reviews
Holiday Inn Express & Suites Downtown Louisville by IHG, is highly favored by guests for its prime location, making it a perfect base for both leisure and business travelers. The hotel's proximity to popular attractions, such as the Louisville Slugger Museum, various dining and entertainment options and the business district, is widely appreciated. It offers an ideal balance between accessibility to the city's hustle and bustle and a serene environment slightly removed from it.
Guests consistently commend the modern and well-appointed rooms, noted for their cleanliness, spaciousness and contemporary decor. Features like refrigerators, microwaves, Dove products and large showers add to the comfort, along with excellent views from the higher floors. The comfortable beds and pillows, despite minor critiques, are repeatedly praised for providing a restful sleep experience.
The breakfast experience at the hotel garners mostly positive reviews. Guests enjoy the plentiful and varied selection, highlighting delicious hot options like omelettes and the overall assortment of foods. The friendly and helpful staff, particularly Janet, contribute to making breakfast a delightful start to the day.
Cleanliness is a standout trait of this hotel with guests consistently noting the immaculate condition of both the rooms and common areas. The well-kept facilities and modern decor enhance the stay, ensuring a peaceful and comfortable environment.
The hotel staff receives high marks for their exceptional service and friendliness. Guests often mention the exemplary front desk team, including standout individuals like Janet and Jon, who provide excellent assistance and local knowledge, making guests feel welcomed and well-supported.
However, parking presents a notable drawback. The convenience of nearby parking is offset by the additional fee, which many guests find expensive. Despite easy accessibility to the parking garage, the extra cost is a recurring concern.
Overall, Holiday Inn Express & Suites Downtown Louisville by IHG, offers excellent value with its central location, modern and comfortable accommodations and outstanding staff service, making it a popular choice for travelers visiting downtown Louisville.
Categories
Parking
The Holiday Inn Express & Suites Downtown Louisville by IHG is listed as a hotel with parking. This provides added convenience for guests visiting downtown Louisville.
3 Star
Located downtown, this hotel provides convenient access to city attractions. It is known for its comfortable rooms and inclusive amenities.
Honeymoon
Business
Accessible
Gym
Room Types
One-Bedroom King SuiteThis suite has a sofa bed, flat-screen cable TV and free WiFi access. It also includes a microwave, refrigerator and single-cup coffee maker.
Standard RoomThis room includes a flat-screen cable TV and free WiFi access. A microwave, refrigerator and single-cup coffee maker are included as well.
One-Bedroom King Suite with Communications Accessible Roll-In ShowerThis deluxe suite has a sofa bed, flat-screen cable TV and free WiFi access. It also includes a microwave, refrigerator and single-cup coffee maker.
Standard Queen Room with Two Queen BedsThis room features a flat-screen cable TV and free WiFi access. It also includes a microwave, refrigerator and single-cup coffee maker.
Queen Room with Accessible Roll In Shower - Non-SmokingThis disability accessible suite has a sofa bed, flat-screen cable TV and free WiFi access. It also includes a microwave, refrigerator and coffee maker. A roll-in shower is provided as well.
Queen Suite with Two Queen Beds and Mobility Accessible Bathtub - Non-SmokingThis disability accessible suite has a sofa bed, flat-screen cable TV and free WiFi access. It also includes a microwave, refrigerator and single-cup coffee maker.
King Room - Hearing Accessible/Non-Smoking This disability accessible room includes a flat-screen cable TV and free WiFi access. A microwave, refrigerator and single-cup coffee maker are included as well.
Standard King RoomThis room includes a flat-screen cable TV and free WiFi access. A microwave, refrigerator and single-cup coffee maker are included as well.
Room with Two Beds - Hearing Accessible - Non-SmokingThis disability accessible room includes a flat-screen cable TV and free WiFi access. A microwave, refrigerator and coffee maker are included as well.
One-Bedroom Queen Suite with Two Queen BedsThis suite has a sofa bed, flat-screen cable TV and free WiFi access. It also includes a microwave, refrigerator and coffee maker.
One-Bedroom King Suite with Communications Accessible TubRooms on the upper floors are reachable by lift. The unit has 2 beds.
Guest Reviews
8.4
Very Good
Review Summaries
Location
Holiday Inn Express & Suites Downtown Louisville by IHG, boasts a superb location that is ideal for both leisure and business travelers. The hotel's proximity to numerous activities and places makes it a convenient base for exploring the city. Guests appreciate its walking distance to the city's dining and entertainment options, as well as many popular attractions, including the business district and historical sites.
Visitors love the hotel's closeness to the Louisville Slugger Museum and the wide range of restaurants and stores available downtown. The location is particularly praised for being great for bourbon tastings and other local historical experiences.
The hotel itself is described as modern and well-appointed with clean and comfortable rooms that feature refrigerators and microwaves. It offers a serene environment just slightly removed from the hustle and bustle, providing a good balance for those looking to sightsee downtown without staying in its busiest parts. The central location and overall value make it a popular choice for travelers looking for convenience and comfort in Louisville.
Breakfast
The breakfast experience at the Holiday Inn Express & Suites Downtown Louisville by IHG, generally receives positive feedback from guests. Many found the breakfast to be plentiful, varied and very good, noting a great assortment of hot and cold foods. Particular highlights included options for a hot breakfast with delicious omelettes and excellent selections overall. The staff, especially Janet, contributed to the positive experience with their friendliness and helpfulness.
Guests appreciated the availability of fruit and a variety of choices, including great coffee. The breakfast was described as delightful and filling with some saying it made their day go by easier. The consistent stocking of food ensured plenty to choose from and many enjoyed the full breakfast offerings.
There were, however, occasional mentions of breakfast items running out quickly and some felt that the breakfast was basic or just ok. A few comments pointed out limited selection or items that seemed stale. Despite these minor drawbacks, the overall consensus is that the breakfast at the Holiday Inn Express & Suites Downtown Louisville is a strong point, contributing positively to the overall guest experience.
Rooms
Holiday Inn Express & Suites Downtown Louisville offers rooms that are consistently praised for their cleanliness, spaciousness and modern amenities. Guests appreciated the comfortable, well-equipped rooms, noting the presence of amenities like Dove products and large showers. The lighting in the rooms earned particular commendation for its quality and many guests enjoyed the excellent view from higher floors, especially the seventh floor.
Reviewers frequently mentioned the comfort of the beds and pillows, though a few suggested slight improvements. Despite occasional mentions of a musty smell, the overall consensus is that the rooms are well-maintained and comfortable with many appreciating the ample space provided. The rooms are also noted for their modern decor and the convenience of nearby amenities, such as a parking garage and quick elevators.
Guests also highlighted the courteous and helpful hotel staff, further enhancing their stay. Whether for business or leisure, the spaciousness and comfort of the rooms at this IHG hotel seem to make it a reliable choice for travelers visiting downtown Louisville.
Beds
Guest reviews of the Holiday Inn Express & Suites Downtown Louisville highlight the beds as a standout feature, frequently described as very comfortable. Many guests appreciated the pillows, often referred to as perfect or heavenly. While there was a minor critique about one bed being a bit more comfortable, this was described as nitpicking. Another guest mentioned a bed was very soft and sagging. Despite this, the consensus remains overwhelmingly positive with numerous mentions of comfortable beds and a satisfying overall sleep experience. Guests also appreciated additional amenities like Dove shampoo, conditioner and lotion in convenient squirt bottles, complementing the comfort of their stay.
Cleanliness
Holiday Inn Express & Suites Downtown Louisville by IHG, consistently impresses guests with its superior cleanliness and comfort. Guests frequently praise the hotel for being very clean and organized, highlighting both the rooms and common areas such as hallways and elevators. The modern decor and well-maintained facilities enhance the overall pleasant experience, making the hotel feel up-to-date.
Many reviews specifically mention the beds as being very comfortable, contributing to a restful stay. The quiet rooms add to the serene atmosphere, ensuring a peaceful environment for relaxation. The hotel's cleanliness extends from the interior rooms to the exterior of the building, receiving commendations from visitors for being immaculate throughout.
While most feedback is overwhelmingly positive, a few guests have noted isolated issues like unclean bathrooms and windows. Nevertheless, the helpful and friendly staff, along with a good breakfast, complements the clean and inviting ambience, making the Holiday Inn Express & Suites Downtown Louisville a reliable choice for travelers seeking comfort and cleanliness.
Staff
The staff at Holiday Inn Express & Suites Downtown Louisville by IHG, receives high praise from guests for their exceptional service and friendliness. The front desk staff is repeatedly described as exemplary with individuals like Janet and Jon standing out for their excellence and helpfulness. Visitors appreciate the staff's willingness to assist with directions to local attractions and restaurants, emphasizing their knowledge of the area. The overall hospitality is often highlighted, noting that everyone—from the front desk to the breakfast attendant—is consistently friendly and approachable. Despite a minor lack of responsiveness in one instance, the overwhelming sentiment reflects a team that is dedicated to making guests feel welcomed and well-supported throughout their stay.
Parking
Parking at the Holiday Inn Express & Suites Downtown Louisville by IHG, consistently presents a significant extra cost for guests. The parking garage, though conveniently located right next door or across the street, does not come included with the stay and requires an additional fee, which has surprised many visitors. Charges generally range from $19 to $40 per night, leading many to describe the parking as expensive or overpriced. However, there are positive aspects as well; navigating in and out of the parking garage is easy and the overall convenience of parking close to the hotel is often appreciated. Unfortunately, some guests have encountered issues such as parking passes not working, but others have found the hotel to offer a better deal than nearby alternatives. Despite the ease of access, the added expense and lack of complimentary parking seem to be recurring concerns among those who have stayed here.
FAQ
No, Holiday Inn Express & Suites Downtown Louisville by IHG doesn't have any pool.
No, a spa isn't available at Holiday Inn Express & Suites Downtown Louisville by IHG.
No, Holiday Inn Express & Suites Downtown Louisville by IHG doesn't allow dogs.
Yes, parking facilities are available at Holiday Inn Express & Suites Downtown Louisville by IHG.
Yes, Holiday Inn Express & Suites Downtown Louisville by IHG has a gym.
