Pestana Palace Lisboa Hotel & National Monument - The Leading Hotels of the World
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Summary of reviewsLisbon. Despite mixed reviews on some aspects, Pestana Palace Lisboa Hotel & National Monument - The Leading Hotels of the World is a truly luxurious experience in a unique, historical location. The hotel's magnificent grounds, beautiful rooms and exemplary service make it a standout choice for those looking to immerse themselves in old-world charm and luxury. The hotel's palace-like atmosphere, combined with its pool and spa facilities, make it a great choice for those looking for an idyllic and indulgent stay. While some guests had minor complaints about certain aspects, overall, it is a fantastic option for those looking for a luxurious and elegant getaway in Lisbon.
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Hotel with EV Charging Stations
Year erected: 19th century
What is the history of the property?
Was commissioned by José Luis Constantino (1855-1932), who was born to a family of farmers from the northern part of Portugal, who later became Marquis of Valle Flor by the appointment of King D. Carlos. The Italian architect Nicola Bigaglia worked on this project between 1905 and 1906.The marquis was closely associated with France and this greatly influenced his choice of decoration and selections of styles in the Lisbon Palace. It reflects a combination of influences originating in Sao Tome, Portugal and France. With his death in 1932, the building fell into a state of silence and darkness. After a century, it was reborn and the initial splendour was slowly regained.
What was the era and/or the architectural style in which the property was built?
Late 19th century and the beginning of the 20th.
Loius XIV, Regency, Louis XV and Louis XVI
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Hotel Taking Steps Towards Sustainability
Size of the spa facilities: Indoor area: 300 m2 (3229 ft2)
Spa facilities: Indoor pool(s)
Outdoor pool(s)
Heated pool(s)
Private massage and treatment room(s)
Sauna(s)
Steam room(s) / Hammam(s)
Hot tub(s) / Jacuzzi(s)
Relaxation Room(s)
Fitness area
Sun loungers
Spa facilities opening hours: 09:00 - 18:00
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What percentage of your guests are families? Between 50% and 90%
Family-Friendly room types: Connecting rooms (with intermediate door)
Please suggest which room type a family with one child should choose and where the child will sleep:
Double room - Extra bed
or Suite.
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Heated Pool Indoor Pool Outdoor Pool
Number of pools 2
Pool 1 information:
Location of the pool: Outdoor pool
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EV charging stations
Location of parking spaces: At the basement(s).
Cost of parking: Cost per night: € 17
Self parking or valet parking? Valet parking: Guests' vehicles are parked for them.
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To whom is your hotel/accommodation accessible?
People who use a wheelchair People who are deaf People who are blind People with autism People with asthma
Is there level-access route (might include lifts) from the road to the rooms? Yes, to certain rooms
Please specify: The hotel have only 3 floors and ground floor have access from the gardens
Are there any facilities that guests who use a wheelchair cannot reach? No
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Hotel where Extra Health & Safety Measures Have Been Taken
ArrivalDo visitors need a health certificate (i.e. a test) prior to arrival?
No
Do you perform temperature checks upon guests' arrivals?
No
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Room Types
About Pestana Palace Lisboa Hotel & National Monument - The Leading Hotels of the World
Guest Reviews
If you're looking for a luxurious stay in Lisbon but prefer a quieter, greener location, the Pestana Palace Lisboa Hotel & National Monument might be the perfect choice for you. The hotel's grounds are beautifully maintained and its interiors are stunning. While some guests have mentioned that the area around the hotel can be a bit rough or shady, others loved the location, which is just a little bit outside the city center. There are a few restaurant options within walking distance nearby and many guests note that travelling into central Lisbon and Belem is very straightforward from the hotel's location. Plus, the hotel is close to museums and transports, making it a great base for exploring the city. Overall, this hotel offers a quietude only 10 minutes away from the city center and a belle localisation with an entorno maravilloso.
The Pestana Palace Lisboa Hotel & National Monument - The Leading Hotels of the World offers a fantastic experience for those seeking a great breakfast. A plentiful and elaborately displayed selection of dishes provide good options for even the most discerning palate. Some guests report having the best breakfast they've ever had, while others call it epic and extraordinary. Highly recommended is dining on the patio or in the extraordinary gardens, but beware of overcrowding and somewhat disorganised service. While some found the breakfast to be basic and the service not up to par, the majority of guests have nothing but rave reviews for the phenomenal breakfast offered at this fantastic hotel.
At Pestana Palace Lisboa Hotel & National Monument - The Leading Hotels of the World, guests can enjoy excellent rooms and a delightful afternoon tea, but dinner at the hotel may leave something to be desired. To dine at the magnificent restaurant, guests are required to make a reservation and they may find themselves the only customers there. While there is a bar in the dining room, some guests were disappointed that sports were on the TV constantly. Visitors to the restaurant found it to be overpriced with small portions and service that was slow or even non-existent at times. Some noted that the breakfast was not homemade and the lunch options were limited. Others found the quality of the ingredients used to be first-rate, but poorly cooked. Those who spoke with the restaurant staff found that language barriers and inexperienced personnel could be an issue. Additionally, if there are festivities on the weekend, the restaurant may close or be understaffed, causing long waits and even missing dishes.
Guests have a mixed opinion about the rooms at Pestana Palace Lisboa Hotel & National Monument - The Leading Hotels of the World. While some found newly renovated and spacious rooms, others found their rooms dated and claustrophobic. The beauty, comfort and cleanliness of the rooms were praised by some, but others found the rooms unworthy of a luxury hotel. The location of the rooms and the access to the main building were also important factors for some guests. Long enclosed corridors were a common observation. Some guests found the décor and equipment in the rooms to be outdated while others appreciated the classic elegance. Linens and beds were consistently good, but some visitors found the furniture in the room and bathroom needed updating. Overall, the rooms were found to be comfortable, but with some minor flaws.
Guests have mixed opinions on the cleanliness of Pestana Palace Lisboa Hotel & National Monument - The Leading Hotels of the World. Some reviewers noted that everything is clean and tidy and the room was impeccable. However, others mentioned issues such as sheets that were old and slightly ripped, dead bamboo in a vase in the bathroom and mold in the bath. Some guests also had issues with housekeeping, noting that it was below standard or approximatif. Overall, the hotel is well-maintained and clean, but there are some areas that could use improvement.
The staff at Pestana Palace Lisboa Hotel & National Monument - The Leading Hotels of the World are highly praised in guest reviews. Guests describe the staff as welcoming, friendly, attentive, professional and understand. The reception staff, Paula Noeueira, is mentioned as making guests' stays joyful. Reviewers note that the facilities are amazing and the service and food are excellent. Guests highlight the helpfulness and efficiency of the staff, as well as their kindness and charm. Some guests note issues with staffing numbers, but overall, the staff are rated highly. Several guests mention specific staff members who made their stays exceptional. While there were occasional complaints about disorganization and slow service, the majority of guests had positive experiences with the staff.
The Pestana Palace Lisboa Hotel & National Monument offers a luxurious experience, but unfortunately, some guests were disappointed with the spa facilities. The indoor pool was closed and some reviewers found the spa area was in poor condition with cold water in the swimming pool and not enough warmth in the sauna. Some guests also felt that the rooms for massages were too small. However, others were impressed with the spa and described it as incredible with one guest even suggesting it offers the best massage in the world. Despite issues with the jacuzzi and sauna, reviewers were full of praise for Sandra, a member of the spa team. Overall, while the spa could use some improvements, it still offers a range of relaxing treatments and the hotel's beautiful surroundings make up for any shortcomings.
Guests have mixed reviews of the pool at Pestana Palace Lisboa Hotel & National Monument - The Leading Hotels of the World. Some guests had issues with maintenance with the indoor pool being closed for maintenance during some stays. Additionally, some guests reported that the sauna, Turkish bath and pool were closed during their stays. Others complained that the spa area was falling apart with cold water in the swimming pool and insufficient warmth in the sauna. However, other guests reported positive experiences with the pool facilities, indicating that the unheated outdoor pool stays open all year and that the hotel offers everything expected in this price range. Some guests praised the indoor pool as wonderful and great, while others found it to be a bit tired and cold. The outdoor pool was described as a real plus, beautiful, amazing, incredible, super nice and lovely. The pool area, along with the garden, provided a relaxing area to sunbathe and read and the lake-like swimming pool was also a highlight. Some guests, however, found the pool area overcrowded or complained about the food and service provided by the poolside restaurant. Lastly, some guests were disappointed with the small size of the pool or with the lack of available seating. The beautiful garden, however and the ability to walk through it were a common praise among guests.
The Pestana Palace Lisboa Hotel & National Monument - The Leading Hotels of the World is a great place for families with children to stay. The castle-like atmosphere is enjoyed by children and the hotel offers plenty of options for activities for kids. In the summer, there are many children and large families staying at the hotel. It's also great for celebrating special occasions like birthdays, as the hotel provides a cake without even being asked! However, some guests experienced inconvenience with the bathroom facilities being inaccessible for elderly or disabled guests. Despite this, most guests had a magical stay with their families and mentioned they would love to come back.
The Pestana Palace Lisboa Hotel & National Monument - The Leading Hotels of the World has been classified as a 5-star hotel, although some guests express that the rooms and amenities do not meet that standard. While the hotel boasts a charming and luxurious atmosphere, guests have found the sheets to be worn and the rooms to fall short of expected luxury. Despite this, the staff receive high praise for their attentive and warm service. However, some guests have had negative experiences with bar staff. The hotel is housed in an old palace, which many guests found to be a unique and enjoyable aspect of their stay. Overall, while some guests may expect more from a 5-star hotel, others have had a perfect experience and deem it the best hotel they have ever stayed in. Breakfast receives mixed reviews with some feeling it does not meet the same level as the rest of the facilities. Despite varied experiences, guests attest that the Pestana Palace Lisboa Hotel & National Monument - The Leading Hotels of the World is without a doubt, a 5-star hotel with corresponding prices and expect the clientele to reflect that standard.
The Pestana Palace Lisboa Hotel & National Monument has an outdoor pool that guests love. The water temperature was reported as quite cold, but guests were still happy with the experience. The pool is a real plus and a beautiful addition to the well-maintained garden that surrounds it. Some guests even described the garden as tropical and stunning. For those who want to swim indoors, the hotel also has an indoor pool available. However, some guests were disappointed with the food served in the beautiful garden. Overall, the pool is a lovely feature of the hotel and a highlight of the outdoor areas.
Guests of the Pestana Palace Lisboa Hotel & National Monument have mixed feelings about the indoor pool at the hotel. While some guests found it to be a lovely addition to their stay with comments about a well-maintained and clean pool, others were disappointed with the spa facilities, mentioning cold water in the pool and a lack of warmth in the sauna. One guest even described the spa area as "kind of falling apart." Despite these comments, the hotel does offer an indoor pool, which could be a welcome escape from the bustling city outside.
Pestana Palace Lisboa Hotel & National Monument is a magnificent hotel rich in history and cultural significance. The beautiful old palace boasts a spectacular art collection, providing guests with an authentic experience of the past. The atmosphere, location and history are qualities highly praised by guests, making it a perfect romantic retreat for those interested in immersing themselves in the old-world charm. As a national monument, touring the palace is highly recommended, as guests can learn about the legacy of the Marques de Villa Flores and appreciate the attention to detail paid during the hotel's rebuild. Combining the old and new with the palace's original architecture and modern annex, it's a true gem for those who value history and cultural heritage. Staying at Pestana Palace Lisboa Hotel & National Monument is an opportunity to live in a fairy tale palace in the heart of the city.
The Pestana Palace Lisboa Hotel & National Monument - The Leading Hotels of the World is a real palace that offers a luxurious stay like no other. The building is one of a kind and oozes charm and luxury. Staying here is like discovering what it's like to live like a king with rooms that look like Buckingham Palace. Though some guests complained that the rooms are poor for a luxury hotel, the aesthetics alone are enough to make up for it with one reviewer giving it a score of 20/10. The palace is amazing, historical, peaceful and beautiful. It's truly a little paradise on the heights of Lisbon. The staff is exceptional, providing top-notch services that offer everything you would expect in this price range. It's no wonder it's one of the best hotels in the world, a true recommended palace without hesitation. The property is restored beautifully as a luxury hotel and the facilities are magnificent.
Yes, Pestana Palace Lisboa Hotel & National Monument - The Leading Hotels of the World has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool, Outdoor Pool. For more information, read the answers to the Pool questionnaire
Yes, a spa is available at Pestana Palace Lisboa Hotel & National Monument - The Leading Hotels of the World. For more information, read the answers to the Spa questionnaire
No, Pestana Palace Lisboa Hotel & National Monument - The Leading Hotels of the World doesn't allow dogs.
Yes, parking facilities are available at Pestana Palace Lisboa Hotel & National Monument - The Leading Hotels of the World. For more information, read the answers to the Parking questionnaire
Yes, Pestana Palace Lisboa Hotel & National Monument - The Leading Hotels of the World has a gym.
