The Suites Hotel & Spa Knowsley - Liverpool by Compass Hospitality
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The hotel is located 9.4 km fro Liverpool in Merseyside and features extensive spa and wellness facilities, including gym, jacuzzy, sauna and a large swimming pool. Providing modern rooms with premium comfort, spacious event facilities and high-quality wining and dining options, it's an ideal pick to host your wedding, business or family event or to simply enjoy a few days of full pampering.
Summary of reviewsThe Suites Hotel & Spa Knowsley - Liverpool by Compass Hospitality has received mixed reviews from guests in various categories. The location is convenient for business purposes and exploring Knowsley, but some guests had difficulty finding the hotel and it is a taxi ride away from Liverpool city centre. Breakfast received mixed reviews with some guests finding it lovely and others finding it mediocre with limited availability and poor quality food. Dinner offerings were also mixed with some guests finding the food excellent and others finding it poor with limited choices. The rooms are good-sized and clean, but some guests found them dated and in need of maintenance. Cleanliness received mixed reviews with some guests finding their suites to be clean and comfortable and others encountering issues with bathroom cleanliness and unclean common areas. The staff were exceptional and went above and beyond to ensure a comfortable stay, but a few negative reviews mentioned rude or uninterested reception staff and unhelpful breakfast staff. The spa experience varied for guests, but there were aspects of it that were enjoyable. The hotel may not cater to families as there are limited activities for kids. The quality of the beds received mixed reviews with some guests finding them super comfy and others finding them uncomfortable and affecting their quality of sleep. The hotel has received mixed reviews regarding its four star rating with some guests feeling it falls short of expectations and others deeming it a nice enough hotel for the price.
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The Spa at Suites Hotel Knowsley Liverpool offers a luxurious and gratifying spa experience for guests to relax and enjoy in their own way. The spa features a thermal suite, a double rasul chamber for mud treatments, and a variety of Elemis treatments with trained therapists using the finest products. The spa has been awarded from The Good Spa Guide and offers seven treatment rooms, including a relaxation suite, a thermal suite, a Bollinger nail suite, a Himalayan salt inhalation steam room, a sauna and many more amenities.
Room Types
About The Suites Hotel & Spa Knowsley - Liverpool by Compass Hospitality
Guest Reviews
If you're looking for a hotel near Knowsley or trying to avoid the hustle and bustle of Liverpool city centre, The Suites Hotel & Spa Knowsley - Liverpool by Compass Hospitality may be the perfect fit for you. Guests have found the location to be convenient for business purposes, close to main roads and motorways with ample space for parking. However, some guests have experienced difficulty finding the hotel due to road works and diversions. If you plan on exploring Liverpool, it may be worthwhile noting that the hotel is approximately a 20-pound taxi fare away from the city centre. Overall, the location is suitable for tailored needs, whether it's exploring Knowsley Safari Park or attending a meeting nearby.
Guest reviews of The Suites Hotel & Spa Knowsley - Liverpool by Compass Hospitality were mixed when it came to breakfast. On the positive side, many guests enjoyed the breakfast and found it lovely, great and exceptional. Room service was also available each morning and was appreciated. On the negative side, some guests found breakfast to be mediocre at best, terrible and not worth the cost. The breakfast had limited availability, had cold and poor quality food, sometimes had no cups, glasses or cutlery and was often disorganized due to understaffing. Some guests found the food overpriced with small portions and very little choice of vegetarian dishes. Some guests had to ask for breakfast items to be restocked or forgotten items to be added to their breakfast. Some guests found the coffee machine at breakfast to be slow and always had a queue. However, there was a good selection at breakfast and the self-service option was great. Overall, guests had mixed experiences when it came to breakfast, but the standard of food for the evening meals was regularly high and served with courtesy by lovely staff.
The Suites Hotel & Spa Knowsley - Liverpool by Compass Hospitality is an establishment with mixed reviews regarding its dinner offerings. Some guests found the food to be excellent with lots of choice on the menu and the restaurant food being outstanding, while others found it poor and with limited choices, some even describing it as "the worst thing." There were also complaints of poor hygiene and overcharging for drinks. Some diners experienced long wait times for dinner, while others found it to be reasonably priced. Unfortunately, some guests with dietary restrictions were left hungry as their needs could not be catered to. Some reviewers also mentioned the limited vegetarian menu. Despite these negative aspects, many guests found the dinner to be enjoyable, stating that the food was lovely or absolutely delicious, but others mentioned issues such as the duck arriving cold. It's important to keep in mind that during our stay, the restaurant was undergoing changes and was temporarily set up in a function room rather than its usual location.
The Suites Hotel & Spa Knowsley - Liverpool by Compass Hospitality offers a mixed bag of room options according to guest reviews. The rooms are good-sized and clean with some guests receiving lovely, spacious suites. However, many reviews mention dated decor, tired rooms and the need for basic maintenance. Some bathrooms were not cleaned properly and some had dated fixtures. The beds received mixed reviews with some guests finding them lumpy and uncomfortable and some loved them. Some rooms were hot and some had no air conditioning. Certain areas of the rooms like carpets and bathroom floors needed cleaning, but some had plenty of plug sockets. The sofas had dusty and dirty areas. Guests enjoyed the spaciousness of the rooms and loved the apartment-feel of some suites. However, some guests noted poor pull-out beds that were uncomfortable. Additionally, some rooms had lovely staff, while others were not very welcoming. Finally, the location was pretty good, but some guests noted overflowing bins outside.
The Suites Hotel & Spa in Knowsley, Liverpool has received mixed reviews about the quality of their beds. Some guests found the beds to be super comfy and were pleased with the size of the room. Others, however, found the mattresses to be uncomfortable, lumpy and too springy, affecting their quality of sleep. A few guests also complained about the noise from the bed base and the generator, which made it difficult to sleep. There were mixed comments about the cleanliness of the rooms as well. Some guests found everything to be excellent, while others found dust and old litter behind the TV and a smelly bathroom. The hotel needs to address the issues with the beds as it is affecting the overall guest experience.
Guests of The Suites Hotel & Spa Knowsley in Liverpool by Compass Hospitality have mixed opinions on the cleanliness of the hotel. While some guests found their suites to be clean and comfortable with lovely bedding, others had negative experiences. Many guests reported issues with bathroom cleanliness, including mould, black mildew and dirty baths and showers. Some guests also found broken or rusty fittings in the bathroom. Guest reviews also noted dirty swimming pool areas, dirty plates and cutlery in the breakfast room and unclean common areas. Some guests also encountered unclean glasses and mugs in their rooms with lipstick and finger marks visible. A few guests even found cigarette butts in their window frames. However, on the whole, guests found the rooms to be spacious, although somewhat dated and in need of maintenance. Some guests complained about lumpy, uncomfortable mattresses and dusty room interiors. Despite the mixed reviews, some guests had positive experiences with the cleanliness of the hotel.
The Suites Hotel & Spa Knowsley - Liverpool by Compass Hospitality is a popular choice among travellers who value great service. All of the staff, from reception to cleaners to night staff, were polite, helpful and went above and beyond to ensure a comfortable stay. Most guests found the staff to be exceptional and the best they have ever dealt with in a hotel. The staff were described as warm, friendly and accommodating with many guests mentioning individual staff members by name. However, a few negative reviews mentioned rude or uninterested reception staff and unhelpful breakfast staff. Despite these few negative reviews, the majority of guests praised the staff for their efficiency, customer service and helpfulness.
Guest reviews about the spa at The Suites Hotel & Spa Knowsley - Liverpool by Compass Hospitality were mixed. Some guests were disappointed that the spa, pool and gym were closed during their stay, while others enjoyed the facilities. Some guests were offered free use of the steam rooms after their spa treatment was cancelled. The pool received positive comments about its size, warmth and tranquility, but there were some complaints about its cleanliness. The sauna and steam room also received positive reviews, but there were some reports of them being dirty or out of order. The location of the leisure facilities near the rooms was convenient for guests and towels for the pool were issued at reception. Overall, while the spa experience varied for guests, there were aspects of it that were enjoyable.
If you're looking for a hotel that caters to families, The Suites Hotel & Spa Knowsley - Liverpool by Compass Hospitality might disappoint, as per some guest reviews. While the family rooms are spacious and clean, some have reported uncomfortable pull-out beds and noise disturbances from weddings. In terms of activities for kids, the hotel only offers a pool that they would enjoy. Some guests have complained about the lack of a mini-fridge in the room, but the layout of the family rooms is perfect according to others. However, parents may not appreciate young children running around in the restaurant during breakfast. The food area has also been described as unpleasantly messy. Despite these complaints, one guest still had a great family overnight stay.
The Suites Hotel & Spa Knowsley - Liverpool by Compass Hospitality has received mixed reviews from guests regarding its four star rating. Despite some comments stating that it falls short of expectations and feels more like a three star hotel, others have described it as exceptional and a nice enough hotel for the price. The general decor has been criticized as shoddy, but the hotel itself has been deemed as having the potential to be lovely if some work is done. Facilities and services were not specifically mentioned in the reviews.
No, The Suites Hotel & Spa Knowsley - Liverpool by Compass Hospitality doesn't have any pool.
Yes, a spa is available at The Suites Hotel & Spa Knowsley - Liverpool by Compass Hospitality.
No, The Suites Hotel & Spa Knowsley - Liverpool by Compass Hospitality doesn't allow dogs.
Yes, parking facilities are available at The Suites Hotel & Spa Knowsley - Liverpool by Compass Hospitality.
No, The Suites Hotel & Spa Knowsley - Liverpool by Compass Hospitality doesn't have a gym.
