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Savoy Westend Hotel

Karlovy Vary , Petra Velikého 16 (Show on Map)

9.1

Excellent

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1 room2 guests 1 room, 2 guests

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Summary of reviewsThe Savoy Westend Hotel in Karlovy Vary is a luxurious and historic hotel that offers a tranquil setting with easy access to the town center. The hotel's location is perfect for exploring the city on foot with many popular sights just a short walk away. The breakfast buffet receives overwhelmingly positive reviews, while the dinner experience is mixed. The hotel offers a variety of rooms that differ in size and style with some in need of renovation. The staff are a standout feature, described as friendly, courteous and helpful. The spa and pool facilities receive mixed reviews, but the hotel is generally considered to be a luxurious and elegant option for travelers seeking a high-end experience in a stunning environment. The hotel is dog-friendly, but guests should be aware of the high fee for bringing a pet and lack of satisfactory amenities provided for them.
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About Savoy Westend Hotel

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Guest Reviews

9.1

Excellent

Location

Savoy Westend Hotel is perfectly located in a serene and idyllic environment while still being close to Karlovy Vary's main tourist attractions. Set among classic old buildings and villas, the property offers a picturesque view of the Russian-orthodox church and is just a short walk away from the historic downtown area. The hotel's central location makes it easy to explore the city on foot with many popular sights just a 10-minute walk away. Despite being over 130 years old, the hotel is well-maintained and fitted with modern amenities, including a Tesla Destination Charger. Whether you're visiting for business or leisure, Savoy Westend Hotel's superb location offers the best of both worlds - a tranquil setting with easy access to the town center.

Breakfast

The breakfast at Savoy Westend Hotel has received overwhelmingly positive reviews from guests. There is an enormous range of food available with guests praising the variety and quality of the breakfast buffet. The staff are attentive with some guests highlighting the coffee and tea service at the table. Although a few reviews mention a lack of lactose-free options and limited selection, most guests found the breakfast to be excellent with some even describing it as "super" and "delicious". However, a few guests mention that the breakfast is expensive and doesn't quite justify the price tag. Overall, guests seem to enjoy the buffet dinner as well with a good selection of dishes available. Despite minor complaints about the price, the majority of guests enjoyed the breakfast and found it to be an educational experience.

Dinner

The dinner at the Savoy Westend Hotel received mixed reviews from guests. Some praised the variety and taste of the meals, while others found them overpriced and lacking in quality and selection. The a la carte options were described as limited and average. Some guests had complaints about the quality of the buffet with food being cold or stale from sitting too long. However, others found the buffet to be diverse and well-arranged with tasty dishes such as sushi and summer rolls. The price of both dinner and breakfast at the hotel was deemed excessive by many guests. The atmosphere of the dining room was also criticized as unappealing. Overall, the dinner experience was not up to par with the hotel's excellent breakfast with some guests recommending exploring restaurants outside the hotel.

Rooms

The Savoy Westend Hotel offers a variety of rooms that differ in size and style. While some guests found the rooms to be spacious and well-equipped, others felt that they were in need of renovation. Despite a few issues such as uncomfortable beds, leaking toilets and outdated decor, many guests appreciated the cleanliness and comfortable furnishings of their rooms. The hotel offers a range of amenities, from elegantly decorated rooms to stunning views from balconies, to practical services like well-stocked bathrooms and free Wi-Fi. However, some guests did report issues with staff who spoke little English and a lack of basic amenities like toothpaste and hair dryers. Potential guests should be aware that there may be inconsistencies in the rooms offered with some being larger and more luxurious than others.

Beds

The beds at Savoy Westend Hotel both pleased and disappointed guests. Some found them to be super comfortable and big, ideal for a restful night's sleep. Others, however, had issues with the softness of the bed and the condition of the mattress and found it difficult to sleep on. The pillows also received mixed reviews with some guests suggesting they could be improved. Despite this, many guests still praised the hotel's good bathroom facilities and room size, although some felt that the lack of coziness detracted from their overall experience.

Cleanliness

Guests of Savoy Westend Hotel have consistently praised the cleanliness of the hotel with many describing the rooms and spa as very clean. The hotel's pool was also noted as being large and clean, while the staff were described as friendly and accommodating. However, some guests did note issues with cleanliness in certain areas of the spa, including problems with tiles and unpleasant smells. Despite these issues, the overall impression of the hotel remained one of cleanliness and upkeep.

Staff

At Savoy Westend Hotel, the staff are a standout feature according to guest reviews. Many describe them as friendly, courteous and helpful. Guests appreciate small touches such as help with luggage and compliment staff members such as Vladimir and Natalia for going above and beyond. While some guests did encounter the occasional unfriendly employee, most reviews praise the level of service throughout the hotel, including at the reception and in the spa. Numerous guests comment on the overall professionalism and polite nature of the staff, who are happy to assist with anything guests may need. Additionally, multiple guests mention how clean the hotel is with staff doing an excellent job of maintaining the high standard. Overall, the personal touch provided by Savoy Westend Hotel's staff is highly appreciated by guests.

Spa

The spa at Savoy Westend Hotel has received mixed reviews from guests. While some enjoyed the large and clean pool with a variety of treatments and massages, others found the spa area in need of cosmetic repairs with a limited selection of saunas and unpleasant odors. The spa was also described as being either too small or too cold and the lift to the sauna was in unsatisfactory condition. However, several guests praised the friendly and helpful spa staff and the range of available massages. Overall, the spa facilities were not considered up to par with those of other 4-star hotels in Germany, but some guests still found them enjoyable.

Pool

The Savoy Westend Hotel boasts a beautiful and well-maintained indoor pool, perfect for a refreshing swim or a relaxing day by the water. Guests rave about its size and cleanliness with some even calling it the best swimming pool in Karlsbad. However, a few reviewers note that the water can be a bit too cold for their liking and that the pool area and spa close relatively early at 8:30 pm. It's important to note that some recent reviews mention broken equipment, so it's worth confirming with the hotel ahead of time that everything is in working order. Despite these minor concerns, most guests appreciate the large size of the pool (some note that it measures 25m), as well as the added amenities like a whirlpool, sauna and steam room. However, some reviewers mention that the flooring in and around the pool can be slippery, so it's best to be cautious or bring your own non-slip footwear. Overall, the pool and spa area at the Savoy Westend Hotel are considered great facilities by most guests with many praising the attentive staff and clean, well-maintained environment.

Parking

Guest reviews of 'Savoy Westend Hotel' mention some issues with their parking facilities. One guest was unhappy with the high cost of 20 euros per day for parking, especially considering the room rate was over 400 euros per night. Another guest had difficulty navigating the narrow space in the underground garage, while others found the parking lot uncomfortable or lacking security in the evenings. Some guests had positive experiences with the valet staff, who helped unload luggage and park the car for them. However, there were still complaints about the high prices for parking with some guests paying up to 40 euros for just two nights. Overall, there seemed to be adequate parking spaces available, but some found it frustrating that they had to pay such steep fees for parking.

Family

The Savoy Westend Hotel is a great choice for families with children, as the staff are lovely and accommodating. The hotel provides everything necessary for a comfortable stay, including comfy cribs with great bedding. However, some guests found that the hotel lacked activities and amenities specifically for young children, such as a kids' corner or a kids' pool. Additionally, there were no areas for families to relax and play together near the hotel. Nonetheless, those staying at Villa Kleopatra can enjoy a connecting tunnel to the restaurant and swimming pool. Despite some shortcomings, the hotel's location is ideal for those traveling with pets and families who enjoy walking in green areas. Finally, adult guests will appreciate the stylish ambiance, although there is no wellness area.

5 Star

The Savoy Westend Hotel in Karlovy Vary offers a luxurious experience with some mixed reviews regarding its five star rating. Some guests felt it didn't meet their expectations and may be more of a four-star hotel with small mistakes that a five-star shouldn't make. However, others praise the hotel's facilities and service, claiming that it's a luxurious experience that truly feels like a five-star hotel. Unfortunately, there were some complaints about certain rooms, bathrooms and the SPA area, which could use some updating, but the staff was highly rated for their service. The hotel's parking capacity was also mentioned as lacking. Despite these mixed reviews, the hotel remains a popular choice for visitors to Karlovy Vary who are looking for a pleasant and luxurious stay.

Historic

The Savoy Westend Hotel is a beautiful and historic building that is over 130 years old. It's surrounded by stunning old villas and is located in the heart of the city, making it easy to explore the historic downtown area on foot. Guests have been delighted by the preservation and nostalgia of the hotel with many noting the historic ambiance and the beauty of the building ensemble. As one guest commented, it's a classic old upscale hotel in a classic villa area of Karlovy Vary. Overall, staying at the Savoy Westend Hotel is an experience in living history with guests transported back in time to a beautiful era of Europe's past.

Luxury

The Savoy Westend Hotel has been praised by guests for providing a luxurious stay in a beautiful setting with some describing it as a true 5-star experience. The hotel is impressive and elegant with a luxury spa area and stylish ambiance that meets the expectations of a 5-star hotel. The staff are friendly and service is top-notch, making it a true wohlfül-hotel. However, some have criticized the hotel for not living up to its 5-star rating and not worth the money with some rooms feeling dark and outdated. Despite some drawbacks, the hotel offers a memorable and relaxing wellness experience and the surroundings are beautiful even on rainy days. Overall, the Savoy Westend Hotel is a luxurious and elegant option for travelers seeking a high-end experience in a stunning environment.

Dog Friendly

The Savoy Westend Hotel is a dog-friendly establishment, welcoming furry companions to stay with their owners during their visit. While some guests appreciated the helpful staff and accommodations for their service dogs, others found the price of 48€ per day for a small dog to be overly expensive with little value for the cost. The hotel's location in a green area makes it an ideal spot for enjoyable walks with pets. However, guests should be aware of the high fee for bringing a pet and lack of satisfactory amenities provided for them. Despite mixed opinions on the pricing and provisions for pets, the hotel is generally considered to be a friendly place towards dogs.

Yes, Savoy Westend Hotel has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool.

Yes, a spa is available at Savoy Westend Hotel.

Yes, Savoy Westend Hotel welcomes dogs.

Yes, parking facilities are available at Savoy Westend Hotel.

Yes, Savoy Westend Hotel has a gym.

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