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Grand Cosmos Resort Ruisui Hualien

Jui-sui , No.368, Sec. 2, Wenquan Rd (Show on Map)

8.6

Very Good

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Summary of reviewsOverall, the Grand Cosmos Resort Ruisui Hualien is a great option for a relaxing vacation with family. With a variety of child-friendly facilities, on-site water park and kids sports among other activities, the resort ensures that there is something for everyone at the property. The staff is friendly and attentive to guests' needs and the spa service and quality are top-notch. The indoor and outdoor hot springs are great and provide a beautiful view and the indoor swimming pool is meticulously maintained and has warm water making it ideal for swimming even during the colder months. The rooms are well-designed, spacious and comfortable and housekeeping does an excellent job of maintaining them. However, the dining options at the hotel may not be outstanding and the breakfast experience seems to be a mixed bag with some guests enjoying it while others found it lacking. The restaurant staff can improve on the quality of the dishes and service and the cleanliness was also an issue in the restaurant and room balconies. However, most guests praised the hotel's high standards of cleanliness and service and the swimming pool facilities are well-maintained and designed to provide maximum fun and safety for all.
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Categories

Resort with EV Charging Stations

Luxury Resort

Resort Taking Steps Towards Sustainability

Resort for Honeymoon

Resort with Spa

Family Friendly Resort

Romantic Resort

Resort with Swimming Pool

Indoor Pool Private Pool

Resort with Free Wi-Fi

Business Resort

Resort with Parking

EV charging stations

Resort with Gym

Resort with Private Pool Rooms

Resort with Indoor Pool

Room Types

Castle Superior Double Room The spacious double room provides air conditioning, a private entrance, as well as a private bathroom featuring a walk-in shower and a bath. The unit offers 1 bed.

Superior Twin Room with View The spacious twin room features air conditioning, a private entrance, as well as a private bathroom boasting a walk-in shower and a bath. The unit has 2 beds.

Castle Family Room The spacious quadruple room provides air conditioning, a private entrance, as well as a private bathroom featuring a walk-in shower and a bath. The unit offers 2 beds.

Castle Suite The spacious family room offers air conditioning, a private entrance, as well as a private bathroom featuring a walk-in shower and a bath. This family room features soundproof walls, a minibar, flat-screen TV with cable channels, as well as chocolate for guests. The unit offers 4 beds.

Deluxe Suite Featuring a private entrance, this air-conditioned suite is comprised of 1 living room, 1 separate bedroom and 1 bathroom with a walk-in shower and a bath. The spacious suite offers soundproof walls, a minibar, a coffee machine, a seating area and a flat-screen TV with cable channels. The unit offers 1 bed.

Mansion Superior Room The spacious double room offers air conditioning, a private entrance, as well as a private bathroom boasting a walk-in shower and a bath. This double room has soundproof walls, a minibar, flat-screen TV with cable channels, as well as chocolate for guests. The unit has 1 bed.

Mansion House Suite The spacious quadruple room provides air conditioning, a private entrance, as well as a private bathroom featuring a walk-in shower and a bath. The unit offers 2 beds.

Mansion House Deluxe Suite The spacious quadruple room features air conditioning, a private entrance, as well as a private bathroom boasting a walk-in shower and a bath. This quadruple room has soundproof walls, a minibar, flat-screen TV with cable channels, as well as chocolate for guests. The unit has 2 beds.

Mansion Executive Room The spacious family room provides air conditioning, a private entrance, as well as a private bathroom featuring a walk-in shower and a bath. This family room features soundproof walls, a minibar, flat-screen TV with cable channels, as well as chocolate for guests. The unit offers 3 beds.

Mansion Family Suite Room The spacious family room provides air conditioning, a private entrance, as well as a private bathroom featuring a walk-in shower and a bath. This family room features soundproof walls, a minibar, flat-screen TV with cable channels, as well as chocolate for guests. The unit offers 4 beds.

Family Villa The spacious quadruple room provides air conditioning, a private entrance, as well as a private bathroom featuring a walk-in shower and a bath. The unit offers 2 beds.

Superior Villa with Private Pool This villa features a private pool. Boasting a private entrance, this air-conditioned villa features 1 living room, 1 separate bedroom and 1 bathroom with a walk-in shower and a bath. The villa's kitchenette, which features a refrigerator and an electric kettle, is available for cooking and storing food. This villa has soundproof walls, a minibar, flat-screen TV with cable channels, as well as chocolate for guests. The unit has 2 beds.

Deluxe Villa with Private Pool The private pool is the special feature of this villa. Featuring a private entrance, this air-conditioned villa comprises 2 living rooms, 2 separate bedrooms and 2 bathrooms with a walk-in shower and a bath. The villa's kitchenette, which has a refrigerator and an electric kettle, is available for cooking and storing food. This villa features soundproof walls, a minibar, flat-screen TV with cable channels, as well as chocolate for guests. The unit offers 4 beds.

Grand Deluxe Villa with Private Pool The private pool is the special feature of this villa. Featuring a private entrance, this air-conditioned villa comprises 1 living room, 3 separate bedrooms and 1 bathroom with a walk-in shower and a bath. The villa's kitchenette, which features a refrigerator, is available for cooking and storing food. The spacious villa provides soundproof walls, a minibar, a coffee machine, a seating area, as well as a flat-screen TV with cable channels. The unit offers 3 beds.

Royal Villa with Private pool The private pool is a top feature of this villa. Boasting a private entrance, this air-conditioned villa comes with 1 living room, 3 separate bedrooms and 2 bathrooms with a walk-in shower and a bath. The villa's kitchenette, which has a refrigerator, is available for cooking and storing food. The spacious villa features soundproof walls, a minibar, a coffee machine, a seating area, as well as a flat-screen TV with cable channels. The unit has 3 beds.

Family Villa with Garden View The spacious quadruple room offers air conditioning, a private entrance, as well as a private bathroom boasting a walk-in shower and a bath. This quadruple room has soundproof walls, a minibar, flat-screen TV with cable channels, as well as chocolate for guests. The unit has 2 beds.

Pet Friendly Room with View The spacious family room features air conditioning, a private entrance, as well as a private bathroom boasting a walk-in shower and a bath. The unit has 2 beds.

About Grand Cosmos Resort Ruisui Hualien

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Guest Reviews

8.6

Very Good

Breakfast

The breakfast at the Grand Cosmos Resort Ruisui Hualien is a truly mixed experience according to guest reviews. While some found the options to be plentiful and delicious, others were left disappointed by the simpler and less flavorful dishes on offer. The service at breakfast was hit or miss as well with some guests complaining about slow service and inattentive staff. That being said, there were positives, such as the individually served main dishes and the presence of a self-service bar. Many guests appreciated the effort put into catering to all dietary needs and the variety of options available. Some, however, felt that the quality of the food could have been better and there were complaints about the cleanliness and upkeep of the dining area. Overall, the breakfast experience seemed to be a mixed bag with some guests enjoying it while others found it lacking.

Dinner

Guests have mixed opinions regarding the dinner at Grand Cosmos Resort Ruisui Hualien. While some are not satisfied with the variety and quality of the dishes, some guests loved the value of the evening semi-buffet meal and the well-cooked steak. However, there were complaints about the service and waiting times, especially when having to queue with tour groups. Some guests suggest improving the presentation and flavor of the dishes, as well as adding more local specialties. In summary, the restaurant options at the hotel may not be outstanding, but some dishes are worth trying if you book the right meal with appropriate reservations.

Rooms

The Grand Cosmos Resort Ruisui Hualien is a unique and well-designed hotel with a quiet atmosphere and stunning mountain views from the hot tub. The rooms are spacious and comfortable with a good bed and a clean and tidy feel. The air conditioning is almost silent with perfect humidity levels. The hotel facilities and surroundings are excellent, making it a comfortable and enjoyable place for a vacation. The hardwood floors in the rooms give off a pleasant scent upon entering. Additionally, the private hot tub in some rooms is a feature that guests love. Despite a few issues with insufficient electrical outlets, outdated equipment and malfunctioning fixtures, the rooms are comfortable and spacious with excellent soundproofing.

Cleanliness

If you are looking for a clean and relaxing stay, the Grand Cosmos Resort Ruisui Hualien is definitely worth considering! The rooms are spotless and equipped with top-notch amenities, such as anti-slip floors and comfortable bedding (although some guests found the beds a bit too hard). The bathroom could benefit from a separation door, but overall, it is impeccably maintained. The staff is extremely friendly and helpful, providing a warm welcome to all guests. The hotel's facilities are also well taken care of, including the swimming pool, which is sparkling clean. However, some guests reported cleanliness issues in the restaurant with dirty dishes and room balconies covered in bird droppings. Nevertheless, it seems that these were isolated incidents, as most guests praise the hotel's high standards of cleanliness.

Staff

The staff at Grand Cosmos Resort Ruisui Hualien are generally friendly and helpful, always providing detailed and clear information upon check-in and being attentive to guests' needs throughout their stay. The bar and pool staff are particularly welcoming and knowledgeable with the lifeguards being praised for their enthusiastic introduction to the facilities. The hotel also shows great concern for children's allergies and regularly checks up on them. However, while most staff members are polite, professional and quick to respond to requests, some reviewers noted that the quality of service could be improved through better training of staff and more attention to detail. Additionally, there were reports of occasional lapses in staff courtesy and efficiency, particularly during check-in and phone enquiries and some guests witnessed inappropriate behavior from certain employees. Overall, the staff at Grand Cosmos Resort Ruisui Hualien strive to make guests feel welcome and comfortable, though there is room for improvement in terms of consistency and thoroughness of service.

Spa

The spa service and quality at Grand Cosmos Resort Ruisui Hualien are top-notch according to guest reviews. The indoor and outdoor hot springs are both great and provide a beautiful view. Guests enjoyed relaxing in the natural hot springs and found the water to be comfortable to soak in. Although some found the outdoor hot spring temperature to be slightly low, overall, the hot springs were considered to be very good. Additionally, the hotel offers a fitness center and water therapy area for guests to enjoy.

Pool

The Grand Cosmos Resort Ruisui Hualien boasts a superb indoor swimming pool which is meticulously maintained and has warm water, making it a perfect place to swim even during the colder months. Lifeguards are always present and are incredibly friendly and helpful towards guests, ensuring a safe and enjoyable experience. The swimming pool also features a fun water park with various activities and a slide that guests can enjoy. The pool area is well-planned and includes children's play areas where little ones can splash around. The hotel also has beautiful indoor and outdoor hot springs that are a great way to relax after a long day of sightseeing. Overall, the swimming pool facilities at the Grand Cosmos Resort Ruisui Hualien receive top-notch reviews from guests who find them to be very clean, well-maintained and designed to provide maximum fun and safety for all.

Family

Looking for a family-friendly resort with plenty of activities for the kids? Look no further than the Grand Cosmos Resort Ruisui Hualien. This resort is suitable for all ages and offers a wide range of amenities and activities that are perfect for families traveling with children.

Whether you're looking to cool off and have fun with your little ones in the on-site water park or let your kids explore the indoor playroom, there is something for everyone at this resort. In addition to offering a variety of child-friendly facilities like the children's swimming pool, indoor children's game room and kid's sports, the Grand Cosmos Resort Ruisui Hualien truly goes the extra mile by providing special accommodations for families with pets.

Parents can rest easy knowing that their little ones will be entertained all day long with the diverse range of activities available, including play structures suitable for kids over three years old. Plus, the resort makes sure to provide kid-friendly cutlery, so you don't have to worry about anything getting damaged.

Overall, this resort offers a wonderful experience for families traveling with children and is definitely worth checking out if you're looking for a place that will give your kids a vacation they'll never forget.

Yes, Grand Cosmos Resort Ruisui Hualien has pool(s) that belong to one or more of the following categories: Indoor Pool, Private Pool.

Yes, a spa is available at Grand Cosmos Resort Ruisui Hualien.

No, Grand Cosmos Resort Ruisui Hualien doesn't allow dogs.

Yes, parking facilities are available at Grand Cosmos Resort Ruisui Hualien.

Yes, Grand Cosmos Resort Ruisui Hualien has a gym.

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