Best Western Inverness Palace Hotel & Spa

Inverness , , 8 Ness Walk (Show on Map)


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Info Best Western Inverness Palace Hotel & Spa has been operating as a hotel since 1890, when it initially opened in order to accommodate all the new tourists that came in the area because of the construction of the railway. Steeped in history, this hotel boasts luxurious and absolutely comfortable rooms, ideal for families, couples and single travellers alike. An invigorating spa and wellness club is available as well, offering guests countless moments of relaxation and rejuvenation in this breathtaking environment.
Summary of reviewsThe Best Western Inverness Palace Hotel & Spa is located in the heart of Inverness with fantastic views of the River Ness and convenient access to local shops, restaurants and attractions. The hotel's breakfast receives rave reviews from many guests with a wide selection of quality food options, but dinner receives mixed reviews with some guests finding the quality poor. The rooms also receive mixed reviews with some guests finding them small and uncomfortable, while others find them spacious and beautifully decorated. However, cleanliness is consistently praised by most guests. The staff is noted as professional, friendly and welcoming with exceptional service provided by the breakfast staff. The hotel spa is a highlight with amazing facilities and services, exceeding guests' expectations. The pool is also described as comfortable despite overcrowding at times. The beds offer a range of comfort levels but are generally comfortable, though some guests had issues with memory foam mattresses. However, the hotel's WiFi signal is reportedly slow and poor in certain areas and other amenities such as parking and hairdryers are limited. Overall, the Best Western Inverness Palace Hotel & Spa offers a clean and comfortable stay with excellent spa facilities in a prime location with a mixed experience of food and occasional issues with room size and amenities.
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Historic Hotel
Inverness Palace Hotel & Spa was originally built in 1870 where a much older mansion used to stand. Designed by a famous Scottish architect, the palace was first opened as a hotel in 1890. Its Baronial-style architecture, its two conical-shaped towers and its majestic entrance that resembles that of Fyvie Castle, quickly made it one of the most distinguished hotels in the area, especially after the tourism expanded after the construction of the railway. During WWI, the hotel was used by the Navy. It has been owned by its current owner since the 1970s and is still one of the most impressive historic hotels in the area.

Hotel with Spa
Spend precious moments of relaxation and rejuvenation in the hotel's Leisure Club & Spa. Boasting a 50 foot swimming pool, a steam room, sauna, as well as a well-equipped fitness suite, the hotel's spa facilities are made to satisfy every guest's whims and desires.
Spa facilities:
Indoor pool(s)
Heated pool(s)
Sauna(s)
Steam room(s) / Hammam(s)
Fitness area
Spa facilities opening hours: Monday 9.30am-5.30pm, Tuesday 9.30am-6pm, Wed and Thursday 9.30am-8pm, Friday 9.30am-8pm, Saturday 9.30am-5.30pm and Sunday 10am-5pm.
Spa services:
Facial treatments
Body treatments
Signature treatments
Full body massage
Back massage
Head massage
Neck massage
Hand massage
Foot massage
Maternity massage
Hot stone massage
Thai massage
Signature massage
Body scrub
Body wrap
Foot bath
Aromatherapy
Reflexology
Make up
Manicure
Pedicure
Waxing
Answers last updated according to the official website.

Dog Friendly Hotel
Dogs are very welcome to stay at this hotel. Every room can accommodate up to 2 dogs maximum.

Eco Friendly Hotel

Family Friendly Hotel

Romantic Hotel

Hotel near Nightlife Spots

Hotel with Swimming Pool

  Heated Pool    Indoor Pool  


Business Hotel

Accessible Hotel

Hotel with Gym

4-Star Hotel

Hotel with Indoor Pool

Hotel with Heated Pool

Room Types
Classic Double or Twin Room A private bathroom, flat-screen LCD TV and free Wi-Fi are featured in this room. A selection of contemporary or period rooms are available.

Classic Single Room A private bathroom, flat-screen LCD TV and free Wi-Fi are featured in this room.

Classic Double or Twin Room A private bathroom, flat-screen LCD TV and free Wi-Fi are featured in this room. A selection of contemporary or period rooms are available.

River View Double/Twin Room With views over the River Ness and Inverness Castle, full use of the leisure facilities, free parking and valet service. King or super-king bed available, as well as mineral water and shortbread in the room.

Family Room The family rooms offer an en-suite bathroom for 2 adults and up to 2 children. A flat-screen LCD TV and free Wi-Fi are featured in this room.

Cozy Double Room This small double room has an en suite bathroom, flat-screen LCD TV and free Wi-Fi. These rooms are not located in the main property building.

About Best Western Inverness Palace Hotel & Spa
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Guest Reviews
8.1
Very Good
Location
The Best Western Inverness Palace Hotel & Spa boasts a fantastic location right in the heart of Inverness, making it the perfect spot for visiting local shops, restaurants and attractions. Guests loved the amazing views of the River Ness and the lovely walks along the river and the Ness islands. The hotel is conveniently close to all amenities and only a short walk to the city center and the train/bus station. The location was described as fantastic, great, excellent and perfect by guests who loved the central location and proximity to bars and restaurants. Despite occasional street noise, the hotel is well-situated for exploring the city and the surrounding area. Overall, the location of the Best Western Inverness Palace Hotel & Spa received high praise with many guests calling it the best location in Inverness.

Breakfast
Guests raved about the breakfast at Best Western Inverness Palace Hotel & Spa with plenty of selection and delicious options. Some even had room service breakfast delivered free of charge. The breakfast staff were praised for their superb service, although a few guests had negative experiences. The breakfast room was described as amazing and the buffet included options for all dietary needs. However, some guests found the breakfast to be poor quality, overcooked or with limited options. Overall, breakfast at the hotel received mixed reviews, but many guests enjoyed a fantastic start to the day with copious amounts of real quality food.

Dinner
The dinner at Best Western Inverness Palace Hotel & Spa received mixed reviews from guests. Some guests enjoyed the food, describing it as great and lovely. The staff serving dinner were also praised for their polite and friendly service and for serving good food. However, some guests were disappointed with the quality of the food, describing it as awful, dreadful or even inedible. Some guests also felt that the dinner choices were not worth the price charged. Despite the mixed reviews, some guests opted to have their meals at the hotel with one guest having a lovely meal in the hotel restaurant. Overall, guests complimented the excellent staff who were very welcoming with some opting to stay in at the hotel due to relaxation.

Rooms
The rooms at Best Western Inverness Palace Hotel & Spa seem to have received mixed reviews. While some reviewers found the rooms to be extremely small, uncomfortable and not always as advertised in photographs, many others have reported spacious and beautifully decorated accommodations, along with comfortable beds and stunning views. The cleanliness and quality of facilities have been praised, in addition to the hotel's ideal location. However, some guests noted issues with temperature control, noise and lack of privacy. Despite the varying opinions, the majority of visitors appreciate the clean, modern and luxurious interiors and would recommend the hotel especially for its excellent spa facilities.

Beds
The Best Western Inverness Palace Hotel & Spa boasts comfortable beds for guests to enjoy during their stay. There are mixed reviews on the firmness of the beds with some finding them on the hard side or uncomfortable, while others found them to be very comfortable, some even describing them as amazing. Some guests specifically noted the use of memory foam mattresses, which some found uncomfortable and resulted in sore backs in the morning, while others found them to be extremely comfortable. A few guests noted dips in the mattress that may require replacement. The hotel offers rooms with either two large beds or two beds pushed together rather than one double bed. Despite a few comments on small rooms, many guests found the rooms to be nice and comfortable. Overall, the beds at the Best Western Inverness Palace Hotel & Spa offer a range of comfort levels, so guests may want to specify their preferences when booking.

Cleanliness
The Best Western Inverness Palace Hotel & Spa has won guests over with their commitment to cleanliness. Most reviewers have praised the hotel's immaculate state with some going as far as describing it as pristine or emasculate clean. Guests have particularly appreciated the spa facilities, which exceeded their expectations in terms of cleanliness. However, a few guests mentioned some issues with cleanliness, such as rooms with bad odors, dirty sinks and showers and grubby decor in some areas. Despite these few complaints, most guests applauded the hotel's cleanliness with some mentions of large, airy and spacious quarters that were well looked after. Overall, the Best Western Inverness Palace Hotel & Spa seems to be a clean and friendly hotel where you can expect fresh and comfortable rooms during your stay.

Staff
The Best Western Inverness Palace Hotel & Spa is known for its friendly and professional staff. Reception staff were described as lovely and welcoming with some guests even mentioning staff by name for their exceptional service. The hotel manager on duty was also praised for his kindness towards guests. While some guests noted that staff in the swimming area were not as friendly, the majority of the reviews describe fantastic service from the staff, particularly at breakfast. Guests mentioned the staff being extremely accommodating and going out of their way to make their stay enjoyable. The hotel's location and customer service were also praised with many guests mentioning the polite, courteous and attentive staff. While some guests had negative feedback about untrained or stressed staff, overall the vast majority of guests had positive experiences and enjoyed the atmosphere and great staff of the hotel.

Wi-Fi
If you're planning on staying at the Best Western Inverness Palace Hotel & Spa and need reliable access to the internet, you may be disappointed. Several guests have reported that the WiFi signal is slow and poor in certain areas of the hotel with some even describing it as appalling. It's also worth noting that some rooms apparently suffer from particularly poor WiFi, while others seem to have none at all. Additionally, parking is limited and there are no hairdryers provided. If these issues are a deal-breaker for you, it's probably best to look elsewhere for your accommodation needs.

Spa
The Best Western Inverness Palace Hotel & Spa boasts exceptional spa and pool facilities that guests absolutely loved with many describing it as amazing or exceeding their expectations. The pool, sauna, steam room, hot tub and workout facilities were described as great, lovely, wonderful and immaculate, among other positive adjectives. The opportunity to relax in the lounge, restaurant or poolside was also noted. Guests were pleased with the excellent on-site spa staff and the range of services offered, including facial and massage treatments. The hotel's spa was described as a cozy retreat and a beautiful area with modern and pristine facilities. Some guests even advised to pay for access to the swimming pool and spa rather than the rooms. The experience was crowned by the fantastic breakfast and super location of the hotel.

Pool
The Best Western Inverness Palace Hotel & Spa offers guests wonderful pool facilities to enjoy during their stay. The indoor, heated pool is loved by many guests for its cleanliness and comfortable temperature. While it can get overcrowded at times, overall the pool and spa facilities are spacious and well-maintained. Guests also appreciate the access to other nearby attractions, including the theater, cinema and river walks. And with beautiful views of the River Ness right outside the window, it's no wonder guests find this hotel's pool fantastic. However, a few guests noted that the pool can sometimes be too cold, but with such lovely leisure spa and pool facilities overall, it's still a great feature of this lovely hotel.


Yes, Best Western Inverness Palace Hotel & Spa has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool.

Yes, a spa is available at Best Western Inverness Palace Hotel & Spa. For more information, read the answers to the Spa questionnaire

Yes, Best Western Inverness Palace Hotel & Spa welcomes dogs.

No, parking facilities aren't available at Best Western Inverness Palace Hotel & Spa.

Yes, Best Western Inverness Palace Hotel & Spa has a gym.
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