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Mercure Haydock Hotel

Haydock , Penny Lane (Show on Map)

7.1

Good

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1 room2 guests 1 room, 2 guests

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Summary of reviewsThe Mercure Haydock Hotel has a convenient and accessible location, making it ideal for travelers on a road trip or attending an event at the nearby Haydock Park Racecourse. Guests had varying experiences with the breakfast, dinner and rooms with some enjoying them while others had concerns. Cleanliness was also a mixed bag with some guests noting issues with outdated decor and maintenance problems. However, guests consistently praised the exceptional and friendly staff who went above and beyond to ensure a comfortable stay. The pool received mixed reviews with some guests enjoying it while others found it outdated and crowded. Guests appreciated the convenient and secure parking options. The hotel is a great choice for families with spacious rooms and enjoyable facilities. While opinions are divided, guests generally find the hotel to be a comfortable place to stay, although some would prefer better quality bedding.
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Categories

Hotel for Honeymoon

Family Friendly Hotel

Dog Friendly Hotel

Romantic Hotel

Hotel with Swimming Pool

Heated Pool Indoor Pool

Business Hotel

Hotel with Parking

Accessible Hotel

Hotel with Gym

4-Star Hotel

Hotel with Indoor Pool

Hotel with Heated Pool

Room Types

Standard Twin Room An LCD TV is included in this room, which also has an en suite bathroom with a shower over the bath.

Privilege Room Featuring free toiletries and bathrobes, this quadruple room includes a private bathroom with a bath, a hairdryer and slippers. The quadruple room features a flat-screen TV with satellite channels, a tea and coffee maker, a wardrobe, a safe deposit box as well as an inner courtyard view. The unit has 1 bed.

Standard Double Room Offering free toiletries, this double room includes a private bathroom with a walk-in shower, a bath and a hairdryer. The double room offers a tea and coffee maker, a wardrobe, a safe deposit box, a flat-screen TV with satellite channels, as well as an inner courtyard view. The unit offers 1 bed.

Junior Suite The suite features 1 bedroom and 1 bathroom with a bath and free toiletries. The suite provides a flat-screen TV with satellite channels, a tea and coffee maker, a seating area, a wardrobe as well as an inner courtyard view. The unit offers 1 bed.

King Suite The suite features 1 bedroom and 1 bathroom with a bath and free toiletries. The suite offers a flat-screen TV with satellite channels, a tea and coffee maker, a seating area, a wardrobe as well as an inner courtyard view. The unit offers 1 bed.

About Mercure Haydock Hotel

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Guest Reviews

7.1

Good

Location

The Mercure Haydock Hotel boasts a great location, perfect for a day at the races at Haydock Park Racecourse or a quick stopover on your way to the airport. The hotel is conveniently situated close to the motorway, providing easy access for those on a road trip. Parking is plentiful, allowing for stress-free travel. The hotel is also ideal for those traveling with furry friends, as it is easy accessible for dogs. While some guests found the location a bit out of the way, many appreciated the convenient position and well-located nature of the hotel. Families with children enjoyed the facilities, particularly the swimming pool. Overall, the location of the Mercure Haydock Hotel was deemed good or great by the majority of guests.

Breakfast

Guests had varying opinions about the breakfast at Mercure Haydock Hotel. Some found it to be fantastic with plenty of choice and good quality food. Others, however, were disappointed and described it as dreadful with limited options, cold plates and slow refills. Some guests found the cooked breakfast items to be dried out due to being kept warm too long, while some had to wait for replenishments. On the other hand, some guests enjoyed the food and drinks, albeit finding them expensive. Some were dissatisfied with the breakfast given the price with some not being informed about the additional charge beforehand. Despite the mixed reviews, several guests found the breakfast to be great, delicious and with a large selection. Overall, it seems that guests had varying experiences with the hotel's breakfast with some enjoying it while others were disappointed.

Dinner

Guests have mixed reviews on the dining experience at Mercure Haydock Hotel. Some found the 3-course dinner lovely with a varied menu to choose from, while others found the meals too expensive and the menu limited. Service at the restaurant was reported to be slow and understaffed and some guests had negative dining experiences with burnt or inedible food. The restaurant was closed at times and there were noise disturbances from large parties celebrating. However, there were positive reviews on the food in the bar and room service. Breakfast at the hotel the following day was not specifically mentioned in the reviews. Overall, while there were some concerns with the quality and price of the food, the helpful and friendly staff were appreciated.

Rooms

While some guests enjoyed their lovely large clean rooms and praised the spaciousness and comfortable bedding, others had issues with the outdated decor and maintenance issues. Some noted old carpets, shabby bathrooms with black mold and even cobwebs in the room. Some rooms had heating or air conditioning problems, while others had broken handles and drawers in the furniture. Several guests mentioned uncleanliness with some describing dirty or musty smells, urine marks and moldy or cracked tiles. However, others found the room clean, tidy and well-presented. Some guests were pleased with an upgrade to a suite or Privilege room, while others noted that the basic rooms were lacking in facilities. Overall, opinions varied greatly, but the Mercure Haydock Hotel has great potential with some deep cleaning and refurbishing efforts.

Beds

Guests have had mixed experiences with the beds at Mercure Haydock Hotel. While some have found them to be comfortable and cosy, others have complained that they were uncomfortable, smelly or even dirty. Some have noted that the bedding or quilts were worn out or rotten. However, some guests have praised the comfort of the mattress and pillows. Some guests also found the room sizes to be good and lauded the excellent bathroom mirrors. However, a few found the rooms outdated and tired. Overall, while opinions are divided, guests have found the hotel to be a comfortable place to sleep, although some would prefer better quality bedding.

Cleanliness

Guests have had mixed experiences when it comes to the cleanliness of the Mercure Haydock Hotel. While some found the hotel to be modern and clean, others reported significant issues such as mould, dusty rooms and a bad damp smell. Several guests mentioned stains on carpets, outdated décor and broken furniture with drawers and handles that were filthy inside. The bathrooms also received criticism for mouldy silicone, cracked shaver points and chunks of enamel missing from the bath. Some guests reported dirty glasses in the bathrooms and missing shampoo and other toiletries. Issues with cleanliness in public areas were also mentioned, such as cobwebs, significant dust on tables, dirty tables at breakfast and a cloudy swimming pool. On the positive side, some guests did note that their rooms were clean and tidy and the overall hotel had potential to be amazing with a deep clean and replacements of basic items.

Staff

Guests of the Mercure Haydock Hotel rave about the exceptional and friendly staff throughout the hotel. From the reception staff who are described as lovely, helpful and accommodating, to the bar staff who make great cocktails and are prompt with service, guests felt well taken care of. Many reviews mention staff going above and beyond to ensure a comfortable stay. Guests note the polite and professional demeanor of many staff members, while others comment on warm and welcoming personalities. However, a few reviews mention long queues, slow service and staff shortages causing frustration. Overall, the Mercure Haydock Hotel is described as a well-run hotel with exceptional staff who are friendly, attentive and go out of their way to ensure a pleasant stay for guests.

Pool

The Mercure Haydock Hotel's pool provides a mixed experience for guests. While some guests enjoy the lovely swimming pool and lounging area, others find it shocking and outdated. The facilities are good overall with the pool and spa being great and the sauna receiving praise. However, the jacuzzi is on a timer, which can be frustrating for guests. The pool itself is quite cold and some guests report that the swimming pool filter broke, causing some safety concerns. There are also reports of missing tiles in the pool, making it sharp underfoot. Additionally, the pool can be quite crowded, as school kids and swimming classes often use it. While some guests find the pool and spa excellent and their kids love it, others find it disappointing and overpriced. Overall, the pool at Mercure Haydock Hotel is a mixed bag, providing both positive and negative experiences for guests.

Parking

The Mercure Haydock Hotel offers a great location with plenty of convenient and secure parking for guests. Many reviews mention ample parking and a nice big car park with some even stating that the free parking was the best part of their stay. However, one review mentioned to avoid leaving business vehicles in the car park due to theft and poor CCTV. Additionally, a few reviewers noted potholes in the car park, but overall guests seem satisfied with the parking options provided. It is important to note that there may be an additional charge for overnight parking.

Family

Mercure Haydock Hotel is a fabulous family-friendly hotel that is perfect for a pleasant stay with your little ones. You will love the spacious rooms that come with all the necessary amenities to ensure your comfort. The hotel offers great facilities that kids will enjoy, especially the swimming pool. However, some guests have pointed out that the hotel seems to focus on wedding guests only and doesn't have any consideration for non-wedding guests. Additionally, the price of breakfast may seem a bit steep for a family of four. Nevertheless, if you're looking for a great family hotel, Mercure Haydock Hotel is a top choice.

4 Star

When it comes to the Mercure Haydock Hotel, guests seem to have mixed experiences. While some mention that the hotel is clean and well-presented, others don't believe it meets the four-star standards it's supposed to. Some reviewers seem disappointed with the facilities and services, such as the quality of the breakfast and the hotel being advised as closed. Some also mention that corners were being cut, which impacted the overall customer experience. However, some guests still find the hotel to be worth considering, citing it as "nice good quality" and "exceptional" value for money.

Yes, Mercure Haydock Hotel has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool.

No, a spa isn't available at Mercure Haydock Hotel.

Yes, Mercure Haydock Hotel welcomes dogs.

Yes, parking facilities are available at Mercure Haydock Hotel.

Yes, Mercure Haydock Hotel has a gym.

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