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Aelius Hotel and Spa

Gouves , Nikos Kazantzakis Str (Show on Map)

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1 room2 guests 1 room, 2 guests

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Info The Aelius Hotel & Spa, a part of Lavris Hotel Group, offers modern amenities and technology in its 170 rooms catering to different age groups, including additional amenities in the deluxe rooms, junior suites and private pool rooms. Lavris Hotel Group, a family-run business, prioritizes Cretan hospitality, offers a relaxed holiday experience and demonstrates social responsibility through sustainable practices and support for the local community affected by natural disasters. The group's CEO, Titos Smyrnakis, emphasizes the importance of providing guests with experiences and information that broaden their horizons.

Summary of reviewsOverall, Aelius Hotel and Spa is a great choice for those looking for a four-star stay with convenient access to the airport and beach. The hotel staff received high praise for their friendly and helpful service, while the spa was considered heavenly by guests. The private pools available in some rooms were also a highlight for many guests. However, opinions were mixed on the breakfast and dinner options with some finding the selection repetitive and unseasoned. While some guests enjoyed the bed comfort, others experienced issues with the quality and noise. Despite any minor issues, the hotel is a great base for beach lovers to explore nearby dining options and further beaches on the island.
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Pool 1 information:

Name of the pool: Main Pool

Business Hotel

Hotel with Parking,

Location of parking spaces:

Outdoors, not covered (inside the premises).

Cost of parking: Free

Should the guests notify you about reserving a parking space before checking in? Not necessarily

Answers last updated by Aelius Hotel and Spa

Accessible Hotel

To whom is your hotel/accommodation accessible?
People who use a wheelchair

Is there level-access route (might include lifts) from the road to the rooms? Yes, to certain rooms
Please specify: 2 Double room, 2 Deluxe room

Are there any facilities that guests who use a wheelchair cannot reach? No

Hotel with Gym,

Gym equipment:

Treadmill(s) - Stationery bicycle(s) - Rowing machine(s) - Elliptical(s) - etc.

Cost for using the gym: Free for guests

Gym opening hours: 08:00 - 21:00

Hotel for Yoga,

Hotel where Extra Health & Safety Measures Have Been Taken

Arrival

Do visitors need a health certificate (i.e. a test) prior to arrival?
No

Do you perform temperature checks upon guests' arrivals?
No

Hotel with Outdoor Pool,

Hotel with Children's Pool,

Hotel with Indoor Pool,

Hotel with Heated Pool,

Room Types

Standard Double or Twin Room Overlooking the garden, the pool or the sea, this air-conditioned room is equipped with a mini fridge, a TV with satellite channels and a hairdryer. Connecting rooms are available on request (subject to availability).

Family Room This air-conditioned family room opens to a balcony. It offers a satellite TV and a mini fridge. Free toiletries and a hairdryer are included. Please note that an extra bed cannot be accommodated in this room type.

Standard Double Room with Private Pool This double room features a pool with a view. Featuring free toiletries and bathrobes, this double room includes a private bathroom with a bath, a shower and a hairdryer. The air-conditioned double room features a flat-screen TV with cable channels, a private entrance, soundproof walls, a tea and coffee maker as well as garden views. The unit has 2 beds.

Superior Double Room with Private Pool Guests will have a special experience as the studio offers a pool with a view. Providing free toiletries and bathrobes, this studio includes a private bathroom with a bath, a shower and a hairdryer. The air-conditioned studio provides a flat-screen TV with cable channels, a private entrance, soundproof walls, a tea and coffee maker as well as pool views. The unit offers 1 bed.

Superior Double Room This air-conditioned double room is comprised of a flat-screen TV with cable channels, a private bathroom as well as a balcony with garden views. The unit has 1 bed.

Deluxe Double Room This air-conditioned double room is comprised of a flat-screen TV with cable channels, a private bathroom as well as a balcony with garden views. The unit has 1 bed.

Junior Suite Boasting a private entrance, this air-conditioned suite includes 1 bedroom and 1 bathroom with a bath and a shower. Featuring a balcony, this suite also offers soundproof walls, a tea and coffee maker and a flat-screen TV with cable channels. The unit has 1 bed.

About Aelius Hotel and SpaAelius Hotel & Spa, part of the Lavris Group, offers a high-quality accommodation experience with modern amenities and technology. The hotel features 170 rooms, catering to various age groups and offering a unique holiday experience. All rooms come equipped with a range of facilities, such as free Wi-Fi, flat-screen TVs, safe deposit boxes, air conditioning and private balconies or terraces. The deluxe rooms, junior suites, and private pool rooms offer additional amenities, including smart satellite TVs, bathrobes, slippers and welcome packages.

Lavris Hotel Group is a family-run business that embodies the essence of Cretan hospitality. It offers the perfect destination for families and couples alike to enjoy a relaxed holiday in beautiful Crete. The hotel group's CEO, Titos Smyrnakis, shares his passion for travel and cultural exploration in a welcome letter that highlights the importance of providing guests with experiences and information that broaden their horizons.

Lavris Hotel Group demonstrates a strong sense of social responsibility by taking steps to protect the environment and support the local community. The group uses sustainable practices, such as reducing water and energy consumption and has installed solar panels to heat water for the hotels. The hotel group also supports the local community by offering free accommodation and household items to those affected by the earthquake in the greater area of Arkalochori.

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Guest Reviews

Location

Aelius Hotel and Spa has a great location for easy access to Heraklion airport and the beach. Some guests found the area surrounding the hotel had limited options for activities, while others enjoyed the quiet location within walking distance to the beach. The hotel offers a shuttle service to the nearby beach for those who find the walk too far. Overall, the location of the hotel was thought to be convenient for those in transit, but renting a car is recommended for guests who want to explore the island.

Breakfast

The breakfast at Aelius Hotel and Spa has received mixed reviews from guests. Some say it was tasty and rich with a huge buffet, while others found it nice but nothing special. The breakfast was well organized and had a good variety of food available. However, some guests wondered why fresh juice wasn't served. Dinner options were also praised for their nice variety. For those on all-inclusive or half-board, the food options were great and had a wide variety of dishes. Despite this, some guests found the selection to be repetitive and not well-seasoned with some describing it as cafeteria-like. Vegetarians were pleased with the options as well. Overall, the food quality and selection had mixed opinions.

Dinner

The dinner at Aelius Hotel and Spa receives mixed reviews from guests with some describing it as tasty and rich with excellent, high-quality food that had something for everyone. Others advise to have dinner outside the hotel and mention repetitiveness and limited variety in the buffet with some guests finding the food unappetizing or unseasoned. Despite this, some guests enjoyed the varied and high-quality food, especially during the Greek-themed dinner. The breakfast selection, on the other hand, received positive feedback with a great variety of food to choose from. It is important to note that access to the spa is not included in the hotel description and may require an additional fee. Overall, the quality of the food may vary, but the hotel staff receives praise for their efforts in service.

Rooms

Many guests were impressed by the cleanliness and spaciousness of the rooms at Aelius Hotel and Spa. The hotel offers a variety of room types from basic to deluxe, some with private pools and rooftop hot tubs. Beautifully decorated modern rooms were a highlight for some, but others found the rooms to be old-fashioned and in need of renovation. The hotel staff were generally accommodating with some guests reporting successful room upgrades upon request for a quieter or more up-to-date space. However, some guests experienced issues with room cleanliness and maintenance and there were mixed reviews of the service at the reception desk. Those seeking a room with shade and enough sun loungers may want to keep in mind some feedback about limited availability.

Beds

Guests have mixed opinions about the beds at Aelius Hotel & Spa. While some have found the beds to be comfortable and the rooms big, others have had minimal comfort and even described the mattresses as "the mattresses from hell". One guest complained about the pillows and even had neck pain from using them. Some rooms only provided two single beds pushed together, while others had a crib or three children's beds. Another room had a large bed for parents. However, not all guests had a good experience with the beds with some describing them as a "catastrophe" and causing back pain and stiffness. There were also complaints about noise and the quality of the bedding with one guest saying they could feel every spring in the mattress. Nevertheless, some guests found the beds and pillows to be very comfortable.

Cleanliness

For travelers who prioritize cleanliness in their accommodation, Aelius Hotel and Spa is a top choice. The facility is consistently described as very clean with a sustainable approach to changing towels and strict COVID rules followed. The hotel grounds are also very well kept. Guests appreciate the friendly and helpful staff, although there were some instances of subpar cleaning services in a few rooms. However, any issues were quickly resolved upon request. The pool and rooms were generally described as clean, although some guests mentioned dirty foam pads on the pool loungers. Despite the occasional hiccup, Aelius Hotel and Spa maintains a reputation for providing clean and comfortable accommodations.

Staff

Aelius Hotel and Spa's staff have received rave reviews from guests with many describing them as amazing, friendly and helpful. Guests have praised the whole team for their attention and care with many singling out specific individuals for their exceptional service, such as Nenna Savvidou from the main restaurant and Fanny for her attentiveness to customer satisfaction. From reception to housekeeping, guests have felt welcomed and well taken care of with some even saying the staff went above and beyond. The quality of service, competence and kind, smiling demeanor of the staff have been consistently highlighted by many guests. Though a few negative reviews mentioned some poorly trained or condescending staff members, the majority of guests had overwhelmingly positive experiences and appreciated the warmth and hospitality of the Aelius Hotel and Spa staff.

Spa

The spa at Aelius Hotel and Spa is heavenly with guests praising the spa personnel as 'angels' and calling the masseuses 'just great'. Couples can enjoy massages together with 15 free minutes offered for first-time treatments. The spa facilities provide instant relaxation with multiple pools and packages for massages and body scrubs available. However, some reviewers mentioned that the spa prices were a bit high and that the indoor pool and spa were unavailable due to Covid. Guests also noted that sauna and hammam were available at extra cost and that booking spa treatments within the first two days of stay was necessary. Overall, guests agree that Elisa and Fiori are the go-to masseuses and that the spa experience is worth the price.

Pool

The Aelius Hotel and Spa boasts a range of different pool options, including indoor and outdoor heated pools, private pools for some rooms and multiple children's pools. Some guests enjoyed the convenience of having a mid-sized pool in the Sensus building, while others appreciated having several pools to choose from. However, some guests found the main pool to be overcrowded with limited availability of pool beds after 7pm. The pool areas themselves were described as being nicely maintained and the pool bar offered a good variety of mixed drinks. Some guests did note issues with the pool water with some pools turning green or not being properly taken care of. Despite this, many guests enjoyed their time at the various pools available at the hotel.

Beach

The Aelius Hotel and Spa is conveniently located within walking distance to the beach, which is about a 10-15 minute walk away. Although Gouves doesn't offer a nice beach, there are options for a great beach experience if you travel a little further, although a car is recommended. The hotel boasts a great view of the sea and also provides a free shuttle to the nearby beach. However, some guests found the distance to the beach a bit far or disappointing due to the beach being too windy or rocky. Despite this, the hotel's location near restaurants and taverns provides guests with plenty of dining options after a stroll to the sea. Access to the beach may be difficult for those with mobility issues. Overall, the hotel's proximity to the beach and surrounding dining options make it a great base for beach lovers to explore Crete.

4 Star

The Aelius Hotel and Spa offers a comfortable stay with many amenities, although some guests found the beds to be minimally comfortable. The hotel is well-organized and deserving of its four-star rating, but some reviewers expressed disappointment and expected better based on the rating. Despite some negative comments, overall the hotel is a great choice for a four-star stay.

Private Pool

If you're looking for the ultimate luxurious stay, Aelius Hotel & Spa might be the perfect place for you. Many guests have raved about the private pools available at the hotel with some rooms even featuring their own private pool. One guest described their room as "lux with private pool", while another said "la nostra stanza aveva una piscina privata". If you want to step it up even further, there are new rooms with a private rooftop hot tub and chill area. However, even if you don't have a private pool in your room, you can still enjoy one as some rooms offer "accès piscine depuis la chambre" and "la piscine privée devant la chambre". The hotel also features a beautiful "piscine privé et le buffet" where you can take a dip and enjoy some refreshments. Although one guest had an issue with their booking and received a whirlpool room instead of a private pool, overall the private pool option seems to be a hit as many guests have enjoyed their "piscine privée" and "private pool".

Outdoor Pool

The Aelius Hotel and Spa boasts a lovely outdoor pool area with three separate pools, including a heated pool and a private pool for guests in suites. Families with children will appreciate the children's pool. Guests rave about the cleanliness of the pools and the overall beauty of the pool area. However, some guests note that the foam pads on the loungers can be wet and dirty. While the Pool bar for suites is good, the drinks at the normal pool bar are sweet and artificial-tasting due to syrup from hoses. Additionally, the beach is not ideal for lounging due to wind and rocks.

Yes, Aelius Hotel and Spa has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool, Children's Pool, Private Pool, Outdoor Pool. For more information, read the answers to the Pool questionnaire

Yes, a spa is available at Aelius Hotel and Spa. For more information, read the answers to the Spa questionnaire

Yes, Aelius Hotel and Spa welcomes dogs.

Yes, parking facilities are available at Aelius Hotel and Spa. For more information, read the answers to the Parking questionnaire

Yes, Aelius Hotel and Spa has a gym. For more information, read the answers to the Gym questionnaire

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