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New Brookfields Hotel

Freetown , Jomo Kenyatta Road (Show on Map)

8.2

Very Good

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1 room2 guests 1 room, 2 guests

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Summary of reviewsThe New Brookfields Hotel is a great choice for travelers looking for a comfortable stay with excellent customer service. Guests rave about the breakfast options, which include a variety of dishes and local cuisine options. The hotel's restaurant also serves delicious food and has a fully stocked bar and satellite TV. The rooms are clean and comfortable, equipped with air conditioning, satellite TV and reliable WIFI. While some guests have reported issues with unclean rooms and unwanted visitors, overall cleanliness is not a major issue. The staff is a standout feature of the hotel with guests praising their friendliness, professionalism and exceptional customer service. Overall, the New Brookfields Hotel is a great choice for travelers looking for a comfortable stay with excellent customer service.
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Categories

Hotel Taking Steps Towards Sustainability

Hotel for Honeymoon

Family Friendly Hotel

Romantic Hotel

Hotel with Swimming Pool

Heated Pool Outdoor Pool

Business Hotel

Hotel with Parking

Accessible Hotel

Hotel with Gym

4-Star Hotel

Hotel with Outdoor Pool

Hotel with Heated Pool

Room Types

Deluxe Room The spacious double room provides air conditioning, soundproof walls, a balcony with garden views as well as a private bathroom featuring a bath. The unit offers 1 bed.

Standard Double or Twin Room The spacious twin/double room offers air conditioning, soundproof walls, a terrace with garden views as well as a private bathroom boasting a bath. The unit has 2 beds.

Suite Guests will have a special experience as this suite features a hot tub. This spacious suite is comprised of 1 living room, 1 separate bedroom and 1 bathroom with a shower and free toiletries. The air-conditioned suite offers a flat-screen TV with satellite channels, soundproof walls, a tea and coffee maker, a seating area as well as garden views. The unit offers 1 bed.

Two-Bedroom Suite The hot tub is the standout feature of this suite. This spacious suite features 1 living room, 2 separate bedrooms and 2 bathrooms with a bath or a shower and free toiletries. The air-conditioned suite features a flat-screen TV with satellite channels, soundproof walls, a tea and coffee maker, a seating area as well as garden views. The unit has 3 beds.

About New Brookfields Hotel

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Guest Reviews

8.2

Very Good

Breakfast

Guests of the New Brookfields Hotel have been raving about the breakfast options available during their stay. The breakfast includes a variety of dishes to choose from with some guests mentioning added egg options that could be ordered free of charge. The breakfast buffet was described as brilliant with guests enjoying the good selection of dishes available. While some guests suggested that they would have liked more variety in meals and fresh vegetable salads, others were pleased with the quality and taste of the food. The hotel's restaurant also had very tasty food, including local cuisine options like cassava leaf, potato leaf, krain krain and groundnut stew. Guests also noted that the restaurant has a fully stocked bar and satellite TV, which often shows sports channels, including Premier League football. While breakfast isn't included in the room rate, guests who tried the other menus mentioned delicious a la carte options and great seafood. For those wishing for a healthier breakfast option, some mentioned having preferred muesli as the other provided cereals were too sweet. Overall, New Brookfields Hotel seems to satisfy their guests with their breakfast options with the restaurant serving delicious cuisine options in addition to a fully stocked bar and satellite TV.

Rooms

New Brookfields Hotel boasts clean and comfortable rooms equipped with air conditioning, satellite TV and reliable WIFI. Guests appreciate the size and cleanliness of the rooms, making for a comfortable stay. However, some guests have reported that the hotel could benefit from updates to the rooms, including dirty paint on the walls and doors that need cleaning. It's important to note that a few guests have had negative experiences with unclean rooms and unwanted visitors such as rats, cockroaches and mice. Additionally, some guests found issues with the air-conditioning and the TV channels could be clearer.

Cleanliness

The New Brookfields Hotel boasts an array of amenities that cater to different guest preferences. The attractive pool area is a great spot to unwind while enjoying music from the pool bar. The rooms are comfortable, spacious and equipped with desirable features like air conditioning, satellite tv and decent WIFI. Although there were isolated incidents of cleanliness issues, like a dirty mug and dirt on the bathroom floor, overall, cleanliness is a non-issue. Guests commend the morning cleaning staff for their efficient cleaning routine. However, some have highlighted cases where the facility's cleaning could improve slightly. Nevertheless, the hotel's cleanliness remains a positive aspect of the guest experience with some guests capturing it in the Dutch word, "schoon."

Staff

When it comes to customer service, New Brookfields Hotel really knows how to exceed expectations. Review after review praises the friendly and polite staff who are always willing to help. Guests appreciate being treated with welcoming warmth, as if they're old friends rather than new visitors. The positive feedback extends to the professionalism of the staff as well with mentions of great service and exceptional customer service. Even when there is the occasional hiccup, such as a rude receptionist, guests still emphasize the overall friendliness and helpfulness of the staff. It's clear to see that the staff is one of the biggest assets of this hotel with many guests taking the time to specifically mention them in their reviews, even in different languages such as German and French. So if you're looking for a hotel that will provide you with top-notch service and a welcoming smile, the New Brookfields Hotel should definitely be on your list.

Yes, New Brookfields Hotel has pool(s) that belong to one or more of the following categories: Heated Pool, Outdoor Pool.

No, a spa isn't available at New Brookfields Hotel.

No, New Brookfields Hotel doesn't allow dogs.

Yes, parking facilities are available at New Brookfields Hotel.

Yes, New Brookfields Hotel has a gym.

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