Mercure Exeter Southgate Hotel

Exeter , , Southernhay East (Show on Map)


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Summary of reviewsThe Mercure Exeter Southgate Hotel is a clean, efficient and comfortable base for exploring the city with its excellent location being its biggest selling point. Guests appreciate the friendly staff, great facilities and comfortable beds in spacious, modern rooms. While some guests had mixed reviews about the breakfast and some rooms could use sprucing up, the hotel offers decent sized rooms and modern bathrooms. The exceptional cleanliness of the hotel is a highlight in many guest reviews and the staff are exemplary with guests showering them with praise for their friendliness, politeness and helpfulness. The hotel is a popular choice for families with kids, who appreciate the facilities offered and the pool facilities are fantastic. Overall, the Mercure Exeter Southgate Hotel is a great choice for a clean and comfy base for exploring Exeter with friendly and accommodating service.
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Eco Friendly Hotel

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Hotel near Nightlife Spots

Hotel with Swimming Pool

  Heated Pool    Indoor Pool    Pool Lap Lanes  


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Gym equipment:
Treadmill(s) - Stationery bicycle(s) - Rowing machine(s) - Elliptical(s) - etc.
Training bench(es) - Dumbbell sets - Barbell sets - Kettlebells - etc.
Do you organise fitness classes? Yes, at a charge
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4-Star Hotel

Hotel with Pool Lap Lanes

Hotel with Indoor Pool

Hotel with Heated Pool

Room Types
Classic Room This modern room offers free Wi-Fi, a TV and tea and coffee making facilities. This room features either an en-suite shower or bath. Please contact the hotel to request a bath. Please request double or twin when booking. This is subject to availability.

Privilege Room This spacious air-conditioned room features free Wi-Fi, a TV, newspapers, and a safe. The room also has a Nespresso machine and a selection of refreshments. The en suite bathroom offers a walk-in shower, slippers, bathrobes, and complimentary toiletries.

Family Room This room features free Wi-Fi, a TV, telephone, and tea and coffee making facilities. This room features either an en-suite shower or bath. Please contact the hotel to request a bath. Some rooms can accommodate 2 adults and 2 children. Please specify party number at the time of booking. Extra beds can be accommodated in the room and will either be a sofa bed or a roll away bed.

Standard Twin Room This room comes with a flat-screen TV and tea and coffee making facilities. This room features either an en-suite shower or bath. Please contact the hotel to request a bath.

Accessible Classic Room with One Doubleor Two sing le Beds The unit offers 1 bed.

Accessible Privilege Room with One double

About Mercure Exeter Southgate Hotel
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Guest Reviews
7.3
Good
Location
The Mercure Exeter Southgate Hotel is perfectly located in the heart of Exeter, making it an excellent choice for visitors looking to explore the city. Guests consistently rave about the central location, which is within walking distance to the cathedral, shops, cafes and bars. The hotel's adjacent parking makes it super convenient for those traveling by car. Visitors love being so close to the historic part of the city and the Quay. The grand entrance and friendly staff make for a warm welcome to this lovely hotel. It's perfectly positioned for a weekend of shopping or sightseeing with the added bonus of a swimming pool. Overall, the Mercure Exeter Southgate Hotel is a clean, efficient and comfortable base for exploring the city with its excellent location being its biggest selling point.

Breakfast
Guests of the Mercure Exeter Southgate Hotel had mixed reviews about the breakfast. Many guests enjoyed a tasty breakfast with a good selection of options, including poached eggs and marmite. Some guests found the breakfast to be excellent or even superb and considered it to be an added value to their stay. However, there were some guests who reported that the quality of the breakfast was poor and the service limited with lukewarm coffee and buffet items running out. A few guests also experienced rude staff members during breakfast with one guest even being served a cold breakfast. Despite some negative comments about the breakfast, guests appreciated the reasonable cost that included parking and two breakfasts and the overall positive position of the hotel.

Rooms
The Mercure Exeter Southgate Hotel boasts a central location and comfortable beds in spacious, modern rooms. Some guests found the rooms to be outdated and in need of attention with worn carpets and older furnishings. However, most reviews cited the rooms as clean and comfortable with great showers and cozy beds. Some guests had issues with maintenance, such as a broken kettle or a shower blockage that caused water damage. Overall, while some rooms could use sprucing up, the hotel offers decent sized rooms and modern bathrooms with a friendly staff in a great location.

Beds
The Mercure Exeter Southgate Hotel offers a range of beds to suit different guests with some describing their beds as very comfortable, while others found them too hard or bouncy. Some guests noted the need for mattress toppers or new pillows with some describing the pillows as too firm. A few guests also found their beds to be old or stained with one mentioning a higher bed than the other in their twin room. Despite some mixed reviews, many guests found their beds comfortable and the rooms themselves nice.

Cleanliness
The Mercure Exeter Southgate Hotel is a convenient, modern and comfortable place to stay with exceptional cleanliness being a highlight in many of the guest reviews. However, there were some instances of dusty areas, dirty glasses left in the hallway and a few tired-looking rooms, including threadbare carpets and peeling paint. Fortunately, most guests reported very clean and comfortable rooms with powerful showers, nice towels and spotless changing rooms. The hotel staff were generally friendly and helpful, although there were a few isolated incidents of grumpiness at the front desk. All in all, if you're looking for a clean and comfy base for exploring Exeter, the Mercure Exeter Southgate Hotel is a solid choice.

Staff
The staff at Mercure Exeter Southgate Hotel are exemplary with guests showering them with praise for their friendliness, politeness and helpfulness. From reception to housekeeping to bar staff, guests found every department to be top-notch. There were a few minor complaints of some staff members being less friendly or even rude, but these were rare exceptions. The hotel staff went out of their way to resolve any issues quickly and efficiently, making for a great stay. Guests loved the hotel's location, breakfast and facilities and found the staff to be a major highlight of their experience. Overall, Mercure Exeter Southgate Hotel is a great choice for friendly and accommodating service.

Pool
The Mercure Exeter Southgate Hotel boasts an ideal city centre location with fantastic pool facilities. Guests have access to a nice pool, sauna and jacuzzi, however, some were disappointed to find the jacuzzi out of order upon arrival. The pool and facilities are great, but some guests wished the pool could have been warmer. Despite this, many enjoyed a lovely swim in the morning and appreciated the added bonus of the nice pool. The cleanliness of the pool was noted, although a few guests found ring pulls off of cans at the bottom. Families with children liked the shallow end and everyone appreciated the staff who were helpful. Overall, guests had a great time using the pool and gym which were easy to use and appreciated the convenient location of the hotel.

Family
The Mercure Exeter Southgate Hotel is a popular choice for families with kids, who appreciate the facilities offered. The hotel has a lot of families staying there, resulting in a bustling lobby that can feel like a crèche. While some guests noted that their family room was small and old-fashioned, the hotel did provide some personal touches, such as a birthday treat for one guest's daughter. Kids were also entertained by the location with plenty to explore in the nearby town. However, some guests did observe that the hotel could be noisy at night with children running around in the corridors and screaming until late. Overall, the facilities for kids were considered good for the size of the hotel.


Yes, Mercure Exeter Southgate Hotel has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool, Pool Lap Lanes.

No, a spa isn't available at Mercure Exeter Southgate Hotel.

Yes, Mercure Exeter Southgate Hotel welcomes dogs.

No, parking facilities aren't available at Mercure Exeter Southgate Hotel.

Yes, Mercure Exeter Southgate Hotel has a gym. For more information, read the answers to the Gym questionnaire
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