Best Western Palace Hotel & Casino

Douglas , , Central Promenade (Show on Map)


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Summary of reviewsThe Best Western Palace Hotel & Casino is a budget-friendly hotel with a prime seafront location and stunning views. Guests rave about the breakfast selection and the exceptional staff, but the dinner options are hit or miss. The rooms are a mixed bag with some offering lovely sea views and comfortable beds, while others are outdated and in need of renovation. The cleanliness of individual rooms is mostly praised, but the hotel as a whole could benefit from more attention to upkeep and hygiene. The pool is a fan favorite among guests and the parking situation offers reasonable options for those willing to pay the fee. While the bed comfort may vary from room to room, the hotel offers a comfortable stay with options for double beds and a hot breakfast. The casino is a top choice for guests seeking an all-in-one experience. Overall, the Best Western Palace Hotel & Casino is a decent option for those looking for a budget-friendly stay in a convenient location.
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Hotel near Golf Courses

Beachfront Hotel
What is between the hotel and the beach?
A road
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  Heated Pool    Indoor Pool  


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4-Star Hotel

Hotel with Indoor Pool

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Room Types
Double Room with Sea View A private bathroom, flat-screen LCD TV and tea/coffee making facilities are featured in this room.

Deluxe Double Room with Sea View A private bathroom, flat-screen LCD TV and tea/coffee making facilities are featured in this room, which overlooks Douglas Bay.

Double Room A private bathroom, flat-screen LCD TV and tea/coffee making facilities are featured in this room.

Twin Room A private bathroom, flat-screen LCD TV and tea/coffee making facilities are featured in this room.

Twin Room with Sea View Featuring free toiletries, this twin room includes a private bathroom with a bath, a shower and a hairdryer. This twin room has a wardrobe, a safe deposit box, a flat-screen TV and a balcony. The unit has 2 beds.

About Best Western Palace Hotel & Casino
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Guest Reviews
7.4
Good
Location
The Best Western Palace Hotel & Casino boasts an excellent seafront location with stunning views of the promenade and beach. Guests rave about the lovely view from the breakfast room and several rooms offer seafront views. The hotel is also centrally located and within easy walking distance to amenities, bars and restaurants. There is ample parking available including free motorcycle parking. Guests appreciate the friendly and helpful staff, making for a brilliant stay. Despite some reviews pointing out the quality of the hotel, the prime location is a major draw for visitors to this Isle of Man gem. The hotel is less than a five-minute drive from the ferry terminal, making it a convenient and picturesque starting point for exploring the island.

Breakfast
Guests rave about the breakfast selection at the Best Western Palace Hotel & Casino with many calling it amazing and fantastic. The huge variety and quality of the food is also highly praised with guests saying the breakfast is top notch and the restaurant food is excellent. Some guests had mixed experiences with some finding the breakfast good and others saying it was poor or dried up. Overall though, the breakfast is said to have plenty of choice and guests enjoyed the lovely buffet spread. Some even enjoyed the view from the restaurant while having their meals. The hotel also offers a good selection of both hot and cold food, though some guests noted that cooked breakfast items can be past their best if you eat later. Despite a few shortcomings here and there, the breakfast is generally well-liked by guests and is definitely worth a try during your stay.

Dinner
Based on guest reviews, the dinner options at Best Western Palace Hotel & Casino were hit or miss. Some guests raved about the excellent food at the Chinese "Majestic" restaurant, while others complained that their main meal was cold or overpriced. The buffet menu was deemed as just okay and there were not enough food selections especially at nighttime and lunchtime. For guests wanting to dine in the evening, it was hard to get a table for dinner. However, the New Years Eve party had brilliant food. One guest even noted that their lamb meal was tough and not what was advertised on the menu and it took over half an hour for the waitress to respond. Despite some negative experiences, there were still noteworthy reviews mentioning that the food was great.

Rooms
The Best Western Palace Hotel & Casino is a mixed bag when it comes to its rooms. While some guests enjoyed fabulous views, lovely and big rooms and clean and comfortable accommodations, others had a different experience. Multiple guests reported worn and tired carpets, dated décor and uncomfortable beds, including threadbare and hard mattresses. Some rooms were noisy and didn't have clear windows or enough plug sockets and some had issues with the bathroom and found the hotel to be outdated and in need of renovating. However, guests did praise the clean and tidy rooms, very comfortable beds and lovely sea views. The hotel’s location on the seafront was also appreciated. While some guests enjoyed the basic amenities and soundproofing, others found the rooms to be small and lacking in storage space. The hotel could use some TLC both inside and out, but the health club was impressive to many. Overall, the rooms may not be the highlight of this hotel, but some do offer good value for money.

Beds
Guest reviews of the Best Western Palace Hotel & Casino in regards to the beds have been mixed. Some guests found the beds uncomfortable with one guest describing it as "very disappointing", while others found the beds to be extremely comfortable. Some guests noted that the hotel offered comfier beds than they were expecting with some rooms featuring double beds rather than single beds. The comfort of the mattresses varied among guests with some finding them to be very hard with creaky springs, while others found them to be comfortable and soft. Some rooms were reported to have tired-looking decor and small bedding with one guest noting that one side of the bed pushed against the window. Despite this, guests commented on the excellent location of the hotel and the delicious hot breakfasts. Overall, while the bed comfort may vary from room to room, the hotel offers a comfortable stay with options for double beds and a hot breakfast.

Cleanliness
The Best Western Palace Hotel & Casino seems to be a mixed bag when it comes to cleanliness. On one hand, some guests rave about the spotlessly clean rooms and leisure center. On the other hand, some report the hotel being run down, tatty and with terrible carpets and even occasional smells of sewage throughout the property. However, most guests agree that the housekeeping staff do a great job at keeping the rooms clean and well supplied with toiletries. Guests do highlight the need for better maintenance, including cleaning air vents and windows and removing cigarette butts and sick from common areas. The hotel's location is a plus for many, but the tired-looking building may need some renovation work. Overall, while the cleanliness of individual rooms is mostly praised, the hotel as a whole could benefit from more attention to upkeep and hygiene.

Staff
The Best Western Palace Hotel & Casino is known for its exceptional staff who are described as friendly, helpful and lovely by guests. The breakfast staff is particularly attentive and the reception and restaurant staff are nothing short of exceptional. While the majority of staff are great, there have been some complaints about a lack of training, apathetic reception staff and rudeness from some members. However, guests are quick to mention the staff's hard-working attitudes and willingness to help. Cindy at the front reception was praised multiple times for her exceptional service and Monika, the hotel manager, received a great commendation from guests. Overall, the staff made guests feel welcomed and at home.

Pool
The pool at Best Western Palace Hotel & Casino seems to be a fan favorite among guests. Many have enjoyed the swimming pool and found it to be very good. The spa and pool facilities were also praised with free use of the jacuzzi and sauna. Guests loved the peaceful and lovely atmosphere around the pool and many even described it as wonderful. Overall, visitors seem to have a great experience with the pool at Best Western Palace Hotel & Casino.

Parking
The Best Western Palace Hotel & Casino is a centrally-located hotel that offers ample parking for guests at an additional cost of £4 per day. Although some guests have stated that they don't understand why hotels charge for parking, it seems that this is common practice here. If you're looking to save a few quid, there is 16-hour free parking available on the promenade, but be prepared for narrow parking slots. Some guests were informed of the additional cost for parking upon arrival, while others were instructed to avoid certain areas only to be told the opposite by staff the next day. While some enjoyed great parking options, others found huge puddles in the car park. Despite this, the hotel does offer free off-road parking for motorbikes. Overall, the parking situation at Best Western Palace Hotel & Casino seems to offer reasonable options for those willing to pay the fee.

4 Star
The Best Western Palace Hotel & Casino is a nice hotel that offers good value for money. While some guests found the hotel to be cheap and cheerful, others felt that it did not live up to its 4-star rating due to the tired and shabby decor both inside and out. However, many people found the hotel to be a great place to stay with a fine location and good reputation. Guests enjoyed the good breakfast and relaxing atmosphere that exceeded their expectations. While the cleanliness was average, some felt that the carpets needed updating. Overall, it seems that the Best Western Palace Hotel & Casino is a decent option for those looking for a budget-friendly stay in a convenient location.

Casino
The Best Western Palace Hotel & Casino is a top choice for guests seeking an all-in-one experience. The hotel boasts a small but enjoyable casino with fun options like bingo and Vegas slots. For those not big on gambling, the casino is still a great extra to have. However, some guests found the casino staff to be lacking. Despite this, the casino and food were described as amazing and at reasonable prices. The hotel itself is also almost like a small resort with two restaurants and a gym on site. Overall, the comfortable accommodations and fun side ventures make this a great choice for those looking for a bit of entertainment during their stay.


Yes, Best Western Palace Hotel & Casino has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool.

Yes, a spa is available at Best Western Palace Hotel & Casino.

No, Best Western Palace Hotel & Casino doesn't allow dogs.

Yes, parking facilities are available at Best Western Palace Hotel & Casino.

Yes, Best Western Palace Hotel & Casino has a gym.
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