Please suggest which room type a family with one child should choose and where the child will sleep: Apto categoria DSC- 01 cama casal + 01 cama extra que atende 01 criança de 2 a 12 anos.
Please suggest which room type a family with two children should choose and where the children will sleep: Apto Família DSC- sendo 01 cama casal + 01 cama extra atende 01 criança de 02 a 12 anos + 01 berço de 0 a 03 anos.
Please suggest which room type a family with one baby should choose and mention if baby cots are provided and the cost: Apto DBC - 01 cama casal + 01 berço sem custos para crianças de 0 a 02 anos.
Please suggest which room type a family with one child and one baby should choose and mention if baby cots are provided and the cost: Apto Família DSC- sendo 01 cama casal + 01 cama extra atende 01 criança de 02 a 12 anos + 01 berço de 0 a 03 anos sem custos.
Please suggest which room type a family with two babies should choose and mention if baby cots are provided and the cost: Apto DBC - 01 cama casal + 02 berços sem custos para crianças de 0 a 02 anos.
Baby cot details:Max age:02 anos Cost: Free
Can the baby cot be placed in the same room with the parents?Yes
Can the baby cot be placed next to the parents' bed?Yes
To whom is your hotel/accommodation accessible? People who use a wheelchair People who are deaf People who are blind People with autism People with asthma
Is there level-access route (might include lifts) from the road to the rooms?Yes, to all rooms
Are there any facilities that guests who use a wheelchair cannot reach?No
Are there designated parking spaces for people with disabilities?Yes
Are assistance/guide dogs allowed in the hotel/accommodation?Yes
In the rooms, does the toilet have support handrails?Yes, in all rooms
Are wheelchairs offered to guests who do not come with their own?Yes, for free
Is there anything that you would like to highlight, add or clarify? Wheelchair, shower chairs upon availability.
Hotel where Extra Health & Safety Measures Have Been Taken
Arrival
Do visitors need a health certificate (i.e. a test) prior to arrival? No
Do you perform temperature checks upon guests' arrivals? No
Do you ensure contactless check-in/check-out? Other sim, através dos dados via e-mail.
Do the hotel's main entrance doors open automatically? Yes
Can guests access their room entrance directly from outside the hotel without entering the lobby? No
Cleaning
Are the rooms left vacant for a minimum period of time after a guest checks out? Yes, for 48 hours.
Is there an option for no in-room housekeeping during a guest's stay? Yes
Do you allow fresh air to enter the rooms by leaving the windows open between departures and arrivals? Yes
Does the cleaning crew wear appropriate personal protective equipment? Yes
Do you sanitize the common areas? Yes, multiple times per day
Are guests' luggage and belongings disinfected upon arrival? No
Are luggage trolleys sanitized after each use? Yes
Do you sanitize guests' keys/cards? Yes
Do you provide thorough cleaning of the rooms? Yes
Are all employees trained and monitored to follow a cleaning protocol? Yes
Do you use disinfectants approved by regulatory authorities that kill the COVID-19 virus? Yes
Do you use electrostatic sprayers with hospital-grade disinfectant to sanitize surfaces? Yes
Do you disinfect high touch areas in guest rooms including light switches and door handles? Yes
Limitations
Are elevator rides limited? Yes, to one guest/family per car.
Is furniture in public areas arranged to allow more space for distancing? Yes
Are guest rooms allowed to be accessed until check-in after they were cleaned? No
Does the hotel operate at a limited capacity? Yes, up to 50% of the rooms can be occupied
Does the hotel accept domestic bookings only? No
Do you allow people who don't stay or work at the hotel to enter its premises? No
Do you allow people who don't stay at the hotel to enter the rooms? No
Have you altered check-in / check-out hours to allow more time between departures and arrivals? No
Accessories
Do you provide medical kits (masks, gloves and sanitizer) to the staff? Yes
Do you provide medical kits (masks, gloves and sanitizer) to the guests? No
Do you provide disinfecting wipes in each room? No
Are there hand sanitizing stations throughout the hotel? Yes
Is there a sanitizing sprayer for shoes outside each room? No
Do you have any signage in lobbies to remind guests to maintain social distancing protocols? Yes
Do you use physical distancing markers? Yes
Is there an individual air-conditioning/heating unit in each room (no central air-conditioning/heating system)? Yes
If there are central air-conditioning/heating/ventilation systems, is air recirculation prevented? No
Are unnecessary items removed from guest rooms, such as decorative pillows, bed scarves/throws , paper notepads and pens? Yes
Are air purification and sanitization devices installed? Yes, in public areas
Are linens, towels and laundry washed in accordance with the official guidelines? Yes
Is dirty linen bagged in the guest room to eliminate excess contact while being transported to the laundry facility? Yes
Food & Beverage Service
Do you offer pre-made boxed meals to guests? Yes
Do you offer single-serve options instead of buffets for breakfast? Yes
Protocols & Certifications
Do you follow any of these protocols or have you obtained any of these certifications?
Accor's ALLSAFE plan
Has there been a person appointed to supervise the correct implementation of the measures? Yes
Do you check temperature for all onsite staff on a scheduled basis? Yes
Do your staff practice social distancing guidelines? Yes
Are there dedicated isolation zones on property? Yes
Do you have clear guidelines on how to handle suspected or confirmed cases of coronavirus (COVID-19)? Yes Details: caso um hóspede seja infectado, o mesmo é acomodado em andar isolado, com atenção da equipe mantendo todos os protocolos.
Is there a doctor available either on-site or on-call? No
Has the hotel closed during the pandemic? Yes Reopening Date: October, 01 2020
Standard Double Room with Double BedThis air-conditioned room features a TV with cable channels, minibar and private bathroom with a hot shower and hairdryer. Wi-Fi is free.
Standard Double RoomThis air-conditioned room features a TV with cable channels, minibar and private bathroom with a hot shower and hairdryer. Wi-Fi is free.
Standard Apartment with Twin BedsThis apartment has air conditioning, minibar, hardwood floor and TV with cable channels.