Copthorne Hotel London Gatwick

Crawley , , Copthorne Way, Copthorne / Near Gatwick Airport (Show on Map)


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Summary of reviewsThe Copthorne Hotel London Gatwick is a convenient and well-located hotel for those visiting Gatwick Airport or working nearby. Guests have mixed experiences with the breakfast with some finding it inedible while others enjoyed the ample time given for breakfast and the great service from the friendly and helpful staff. The reviews of the rooms are quite mixed with some guests describing them as lovely and comfortable while others found them to be in bad need of a refurbishment. The cleanliness of the hotel has also received mixed reviews with some guests finding the rooms to be spacious, clean and welcoming while others reported cleanliness issues. However, the staff at the hotel are exceptional and go above and beyond to make guests feel welcome and comfortable. The hotel offers ample parking on its grounds, although it comes at a cost of £5 for 24 hours. The beds have varied opinions with some guests commenting on the comfortable beds while others complained about discomfort. Overall, the Copthorne Hotel London Gatwick is a good choice for those looking for a convenient location and exceptional staff.
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  Heated Pool    Indoor Pool  


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About Copthorne Hotel London Gatwick
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Guest Reviews
Location
The Copthorne Hotel London Gatwick has a great location that's very convenient for guests. It's close to the airport and a short drive away from the town of Crawley. The hotel is well situated with easy access to local tourist attractions and shops. While it's in a quiet area set back off the main road, it's still in a great location for those visiting Gatwick Airport or working nearby. Whether you're on a leisure or business trip, the hotel's excellent location makes it an ideal place to stay. Plus, guests rave about the very good breakfast provided.

Breakfast
Guests at the Copthorne Hotel London Gatwick had mixed experiences with the breakfast. Some guests were unhappy with the current COVID restrictions which required filling in an order sheet for a continental breakfast to be collected in a paper bag at reception, resulting in some requests being ignored and food being thrown away. Others received a call to their room when their pre-ordered breakfast was ready and were pleased with the efficient service. However, some guests found the breakfast inedible due to it being cold with stale bacon and soggy toast. On a positive note, guests who enjoyed their breakfast praised the ample time given for breakfast and the great service from the friendly and helpful staff. Some guests enjoyed the full English breakfast and a variety of freshly cooked items. Vegetarian guests mentioned having sausages but commented on the poor service. Despite some guests finding the breakfast disappointing, others were happy with the amount of food and the various choices available.

Rooms
The reviews of the Copthorne Hotel London Gatwick rooms are quite mixed. While some guests have described the rooms as lovely, spacious and comfortable with everything you need for a nice stay, others have found them to be in bad need of a refurbishment. Some guests have reported issues with noise from outside machines, while others have mentioned that the rooms are too hot or too cold. Cleanliness has also been an issue for some guests with reports of dirty bathrooms and bedding, old carpets and badly eroded fittings. On the positive side, some guests have enjoyed the stylish design of their rooms and the comfortable beds have been a highlight for many.

Beds
Guests who have stayed at the Copthorne Hotel London Gatwick have varied opinions about the beds. Some guests commented on the comfy and comfortable beds while others complained about discomfort and waking up with bad backs. Overall, the beds are comfortable and the rooms are spacious with some having slightly larger beds. However, some guests found the beds to be too firm or uncomfortable and some complained about the noise. Also, guests should note that only one pillow is supplied per person. Despite some shortcomings, most guests found the rooms to be comfortable with one guest even commenting on the comfy bed despite the heat.

Cleanliness
The Copthorne Hotel London Gatwick has received mixed reviews when it comes to cleanliness with some guests finding the rooms to be spacious, clean and welcoming. Many reviewers noted that the hotel was taking extra measures to sanitize the rooms due to COVID-19. However, there are some negative comments that highlight the hotel's need for updating with some guests mentioning issues like old-fashioned decor, eroded bathroom fittings and poorly maintained grounds. Some guests also reported cleanliness issues, including dusty rooms, dirty carpets and neglected areas like under the beds and behind the TV. Overall, it seems that the hotel could benefit from a deep clean and refurbishment to address these concerns.

Staff
The staff at the Copthorne Hotel London Gatwick are amazing! They go above and beyond to make guests feel welcome and comfortable. From the receptionists to the restaurant servers to the housekeeping staff, everyone is kind, warm and professional. Some reviewers specifically mentioned staff members by name, including Bogi, Loredana, Ryan, Reece, Nyoman and Torsten, the hotel manager. Unfortunately, there were a few negative comments about the staff with one or two people describing them as rude or unhelpful. However, these were in the minority and most guests praised the staff for being friendly, accommodating and willing to go the extra mile. One reviewer even mentioned that the staff allowed customers to walk around the hotel without masks on, although we would like to remind readers to follow government guidelines regarding face coverings. Overall, the staff at the Copthorne Hotel London Gatwick are exceptional and will make your stay a pleasant one.

Parking
The Copthorne Hotel London Gatwick offers ample parking on its grounds, although it comes at a cost of £5 for 24 hours. The parking is monitored by cameras and there have been issues with the parking company sending tickets to guests who have already paid at the hotel. The car park could benefit from better signage, but the hotel's grounds are lovely. Some guests were pleased to receive complimentary parking by signing up as a member, while others were charged the standard £5 fee. Unfortunately, there is no free parking available for hotel guests and one guest received a hefty £100 fine despite providing their car registration to reception. Some guests opted to park for free on the residential street across the roundabout, as they felt it was unfair for the hotel to charge for parking.


Yes, Copthorne Hotel London Gatwick has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool.

Yes, a spa is available at Copthorne Hotel London Gatwick.

No, Copthorne Hotel London Gatwick doesn't allow dogs.

Yes, parking facilities are available at Copthorne Hotel London Gatwick.

Yes, Copthorne Hotel London Gatwick has a gym.
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