Resort where Extra Health & Safety Measures Have Been Taken
Questionnaire
ArrivalDo visitors need a health certificate (i.e. a test) prior to arrival?
No
Do you perform temperature checks upon guests' arrivals?
No
Do you ensure contactless check-in/check-out?
Yes, through plexiglass structures in reception
fisical barriers.
Do the hotel's main entrance doors open automatically?
Yes
Can guests access their room entrance directly from outside the hotel without entering the lobby?
Yes, all rooms
CleaningAre the rooms left vacant for a minimum period of time after a guest checks out?
No
Is there an option for no in-room housekeeping during a guest's stay?
No
Do you allow fresh air to enter the rooms by leaving the windows open between departures and arrivals?
Yes
Does the cleaning crew wear appropriate personal protective equipment?
Yes
Do you sanitize the common areas?
Yes, multiple times per day
Are guests' luggage and belongings disinfected upon arrival?
Yes
Are luggage trolleys sanitized after each use?
Yes
Do you sanitize guests' keys/cards?
Yes
Do you provide thorough cleaning of the rooms?
Yes
Are all employees trained and monitored to follow a cleaning protocol?
Yes
Do you use disinfectants approved by regulatory authorities that kill the COVID-19 virus?
Yes
Do you use electrostatic sprayers with hospital-grade disinfectant to sanitize surfaces?
Yes
Do you disinfect high touch areas in guest rooms including light switches and door handles?
Yes
LimitationsAre elevator rides limited?
Yes, to one guest/family per car.
Is furniture in public areas arranged to allow more space for distancing?
Yes
Are guest rooms allowed to be accessed until check-in after they were cleaned?
Yes
Does the hotel operate at a limited capacity?
No
Does the hotel accept domestic bookings only?
No
Do you allow people who don't stay or work at the hotel to enter its premises?
No
Do you allow people who don't stay at the hotel to enter the rooms?
No
Have you altered check-in / check-out hours to allow more time between departures and arrivals?
No
AccessoriesDo you provide medical kits (masks, gloves and sanitizer) to the staff?
Yes
Do you provide medical kits (masks, gloves and sanitizer) to the guests?
Yes
Do you provide disinfecting wipes in each room?
Yes
Are there hand sanitizing stations throughout the hotel?
Yes
Is there a sanitizing sprayer for shoes outside each room?
No
Do you have any signage in lobbies to remind guests to maintain social distancing protocols?
Yes
Do you use physical distancing markers?
Yes
Do you use delivery robots to get stuff to guests' rooms?
No
Is there an individual air-conditioning/heating unit in each room (no central air-conditioning/heating system)?
No
If there are central air-conditioning/heating/ventilation systems, is air recirculation prevented?
Yes
Are rugs removed from guest rooms?
Yes
Are unnecessary items removed from guest rooms, such as decorative pillows, bed scarves/throws , paper notepads and pens?
Yes
Are air purification and sanitization devices installed?
No
Is dirty linen bagged in the guest room to eliminate excess contact while being transported to the laundry facility?
Yes
Food & Beverage ServiceDo you offer pre-made boxed meals to guests?
No
Do you offer single-serve options instead of buffets for breakfast?
No
Do you offer contactless delivery for in-room dining?
No
Protocols & CertificationsDo you follow any of these protocols or have you obtained any of these certifications? Preverisk COVID19 Hygiene Response
Do you check temperature for all onsite staff on a scheduled basis?
Yes
Do your staff practice social distancing guidelines?
Yes
Are there dedicated isolation zones on property?
Yes
Do you have clear guidelines on how to handle suspected or confirmed cases of coronavirus (COVID-19)?
Yes
Is there a doctor available either on-site or on-call?
Yes
Are there any services currently unavailable due to health and safety issues (e.g. valet parking, airport transfer, spa, gym, indoor pool, conference rooms, coffee points, etc.)?
NO
Has the hotel closed during the pandemic?
Yes
Additional Information:
The hotel will strictly comply with the mandatory protocol imposed by the Government such as the guarantee of the social distance as well as the hygiene and disinfection procedures. Of course you will enjoy the Hotel’s facilities to the fullest as all the facilities will be open.
The Hotel Costa Calero Thalasso andamp; SPA is privileged for its large garden and pool area and the spacious Restaurants and terraces where our guests will be safe without major limitations.
For your information, our staff will be trained accordingly before opening and we will also undergo a medical and hygiene audit with Preverisk having gotten Covid19 Hygiene Response Certificate, because the safety of our guests and our staff is above.
