Captain's Club Hotel & Spa

Christchurch , , Wick Lane, Wick Ferry (Show on Map)


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Summary of reviewsOverall, Captain's Club Hotel & Spa is a charming and idyllic hotel with an excellent riverside location that makes it perfect for exploring Christchurch and its environs. Guests enjoy the lovely views of the river from the clean and spacious rooms with some luxury apartments exceeding expectations. The hotel offers a fantastic dining experience with an outstanding menu, although some guests found it to be overpriced and limited unless you enjoy fish. Breakfast was described as excellent and superb with a great selection of cooked-to-order and buffet options. The hotel is known for its exceptional cleanliness and friendly and professional staff who go out of their way to ensure a memorable stay, although there were some mixed experiences of poor service. The spa was found to be adequate but small and lacking in facilities and the beds received a mixed response. Overall, Captain's Club Hotel & Spa offers a comfortable and enjoyable stay with lovely river views and attentive staff.
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Hotel with Spa
The Captain's Club Hotel & Spa boasts an award-winning spa, complete with top-notch facilities to ensure maximum relaxation. Indulge in a day of pampering in one of the four treatment rooms, including a spray tan studio, or unwind in the hydrotherapy pool complete with a jacuzzi and resistance jets. The spa offers a range of treatments, including massages, facials, beauty treatments and signature experiences, all provided with top-quality products from the likes of ESPA, Vita Liberata, CND and PHD. Whether you are seeking a calming escape or a revitalizing rejuvenation, the spa at the Captain's Club Hotel & Spa is the perfect destination for a luxurious spa day.

Luxury Hotel

Hotel near Golf Courses

Eco Friendly Hotel

Hotel for Honeymoon

Family Friendly Hotel

Dog Friendly Hotel

Romantic Hotel

Business Hotel

Hotel with Parking

Accessible Hotel

4-Star Hotel

Room Types
Twin Room with River View This room has 2 single beds and beautiful river views and floor to ceiling windows. This room can also be made up as a double. Please request when booking. Also offers free Wi-Fi and includes use of the spa facilities (for persons 16 years and over). Please note that this room cannot accommodate pets.

Luxury Apartment with River View This spacious river-facing apartment features an open-plan kitchen and dining area, and a luxury private bathroom. The apartment features floor to ceiling windows, and views out over the river. This room offers free Wi-Fi and includes use of the spa facilities (for persons 16 years and over). When travelling with dogs, please note that an extra charge of £20 per dog, per night applies.

Luxury Double or Twin Room with River View This room boasts views over the river, and floor to ceiling windows. The room offers free Wi-Fi and includes use of the spa facilities (for persons 16 years and over). Please note that this room cannot accommodate pets.

Double Room with River View This room boasts a king-size bed and beautiful river views from floor to ceiling windows. Please note that this room cannot accommodate pets.

Luxury Double Room with River View This luxury double room faces the river, and boasts views from floor to ceiling windows. The room offers free Wi-Fi and includes use of the spa facilities (for persons 16 years and over). Please note that this room cannot accommodate pets.

About Captain's Club Hotel & Spa
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Guest Reviews
9.0
Excellent
Location
Nestled in an idyllic and stunning location, Captain's Club Hotel & Spa boasts an excellent setting overlooking the River Stour in Christchurch. With its ideal location, guests can enjoy easy access to the town and take advantage of the lovely riverside walks, river trips on ferries and beautiful routes to Hengistbury Head and Mudeford. The hotel is also conveniently close to the high street facilities and restaurants that Christchurch has to offer. The rooms themselves are lovely, squeaky clean and offer gorgeous views of the river. And with a fantastic riverside setting, guests can relax and sip cocktails while watching all the activity on the river. Overall, the location of this hotel is perfect for those looking to explore the charming village of Christchurch and the surrounding areas.

Breakfast
Guests of the Captain's Club Hotel & Spa were very impressed with the breakfast offered at the hotel with many describing it as excellent and superb. There was a great selection of food available, including a fab breakfast menu cooked to order, buffet and a la carte options and daily breakfast served in guests' rooms. Some guests also complimented the dinner offerings at the hotel's restaurant. However, there were a few negative comments about slow service during breakfast or the quality of certain items such as overcooked eggs or sausages. Despite this, most guests enjoyed the delicious and well-presented food and the location, atmosphere and service made for a great dining experience.

Dinner
Guests rave about the dining experience at Captain's Club Hotel & Spa with many writing that the food was excellent and amazing and the menu outstanding. The restaurant offers a good range of meals including lunch and evening options and guests appreciate the variety of options. However, a few reviewers mention that the restaurant can be very expensive and the menu limited unless you enjoy fish. Additionally, there were a few instances when meals were poorly cooked and service was lacking. Despite these minor hiccups, the food and service were mostly exceptional, making for a great dining experience. Room service dinner, unfortunately, can be hit or miss. Overall, guests were happy with the dinner and breakfast options during their stay.

Rooms
Captain's Club Hotel & Spa boasts excellent rooms and apartments with some of them being huge in size. Guests have reported very comfortable, clean and spacious rooms with modern and inviting decor. However, some rooms looked shabby with old and dated furniture and a malfunctioning TV. The location of the hotel is lovely with most rooms offering fantastic views of the river. Several travelers have described the rooms to be large, spacious and well laid out. While some guests found the rooms a bit tired and the bathroom dated, others stayed in luxury apartments with stunning sea views that exceeded their expectations. The staff, food and general cleanliness of the hotel were exceptional, making for a comfortable stay.

Beds
The beds at the Captain's Club Hotel & Spa have received a mixed response from guests. Some have found the separate single beds too hard while others have enjoyed the large, comfortable beds and linen. A few guests have wished for double beds instead of two single mattresses and some have found the pillows uncomfortable. Despite this, many have praised the very high standard of comfort with some claiming to have found the beds and pillows very comfortable. Others have found the mattresses a bit soft or hard, but overall, most guests seem to have enjoyed a good night's sleep at the hotel.

Cleanliness
The Captain's Club Hotel & Spa boasts exceptional cleanliness according to numerous guest reviews. The rooms and public areas are regularly cleaned by attentive housekeeping staff with many guests commenting that their rooms were immaculate with modern amenities. The hotel's spa area, however, could benefit from a more detailed clean, particularly the loungers which were noted to have visible dust and stains. While there were a few instances of stains on carpets and mould in grout, the general consensus is that the hotel is fresh-looking and clean with airy public spaces. Along with the food and staff knowledge, the cleanliness of this hotel is fantastic and left no room for complaint.

Staff
Captain's Club Hotel & Spa is a hotel with exceptional staff who go above and beyond to ensure a memorable stay. Many reviews praise the wonderful, friendly and professional staff who are always willing to help. The polite and well-trained staff have exceeded guests' expectations in terms of their willingness to respond to any request. Some guests also mentioned the mixed behavior of the staff from excellent to lacking effort, but they appreciated the fantastic and efficient service. The hotel's location is ideal and very peaceful and the rooms are lovely. The breakfast served is excellent and the restaurant staff and kitchen staff were exceptional. The spa staff were also lovely. However, a few guests had experienced poor service, staff muttering under their breath or showing an air of superiority. Overall, the hotel staff and service matched the hotel's star rating and the restaurant service was attentive but not obtrusive. There were some fabulous and friendly staff from cleaning staff to management with special recognition for James the exceptional receptionist. The hotel staff was well-disciplined, a united crew who handled everything with class and a smile.

Spa
The Captain's Club Hotel & Spa boasts a lovely large spa area, although some guests found it to be small and lacking in facilities. The pool area was nice and warm, but a broken tile needed fixing. Guests enjoyed some spa treatments, but others were cancelled last minute or overpriced for the staff's abilities. The Hydrotherapy pool and sauna were nice, but sometimes difficult to access due to spa day bookings taking priority. Some guests noted that the spa bathroom was shared and a bit old-looking. Despite this, the facilities were generally clean and relaxing. The remote location of the spa was not ideal for some, but others used it to unwind alongside their business trips. Overall, the spa at Captain's Club Hotel & Spa was adequate but small in comparison to the size of the hotel.


No, Captain's Club Hotel & Spa doesn't have any pool.

Yes, a spa is available at Captain's Club Hotel & Spa.

Yes, Captain's Club Hotel & Spa welcomes dogs.

Yes, parking facilities are available at Captain's Club Hotel & Spa.

No, Captain's Club Hotel & Spa doesn't have a gym.
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