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Mercure Chester Abbots Well Hotel

Chester , Whitchurch Rd, Christleton (Show on Map)

7.5

Good

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1 room2 guests 1 room, 2 guests

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Summary of reviewsThe Mercure Chester Abbots Well Hotel is a mixed bag according to guest reviews. While the location is excellent for exploring Chester and the surrounding area, the breakfast and dinner experiences received varied feedback. The rooms are also a mixed bag with some guests having a great experience while others were disappointed with outdated and run-down decor. The cleanliness of the hotel also received mixed reviews. However, the staff are praised as being amazing, friendly, knowledgeable and professional. The spa is a great addition to the hotel, although the pool has mixed reviews. Families and couples will enjoy their stay, but the hotel falls short of expectations for a four-star rating.
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Hotel with Spa

The Mercure Chester Abbots Well Hotel offers a variety of spa facilities to help guests relax and rejuvenate. The poolside jacuzzi, steam room and sauna are perfect for keeping every guest warm and relaxed before and after diving in the pool. The Bliss Tranquility Zone is a place where guests can book a range of treatments such as massages and facials. The spa menu includes a variety of services such as a full body massage, back massage, various facials, Thai foot and leg massage, sport or recovery massage, Indian head massage, aromatherapy and reflexology. With a wide range of options to choose from, guests can customize their spa experience to best suit their needs and spend an unforgettable relaxing time throughout their stay.

Hotel near Golf Courses

Hotel Taking Steps Towards Sustainability

Hotel for Honeymoon

Family Friendly Hotel

Dog Friendly Hotel

Romantic Hotel

Hotel with Swimming Pool

Indoor Pool

Business Hotel

Accessible Hotel

Hotel with Gym

4-Star Hotel

Hotel with Indoor Pool

Room Types

Compact Double Features a 4ft 6 queen-size bed, a flat-screen TV and an en suite bathroom with a bath and shower. Rooms also benefit from a hairdryer, ironing facilities and tea/coffee-making facilities, with high-speed internet access is also available. Perfect for 1, cosy for 2.

Classic Double Room Classic double bedroom with en suite bathroom, HD LED TV, complimentary hairdryer and tea and coffee making facilities.

Classic Twin Room Classic twin bedroom with en suite bathroom, HD LED TV, complimentary hairdryer and tea and coffee making facilities.

Privilege Double Room Upgraded bedroom with en suite bathroom and flat-screen TV. Complimentary amenities include Wi-Fi, Nespresso coffee machine, robes and slippers, toiletries and newspaper. Sleeps 2 adults.

Superior Suite Upgraded bedroom with en-suite bathroom and HD LED TV. Complimentary amenities include Nespresso coffee machine, robes and slippers, toiletries and newspaper.

Classic Family Room The classic family bedroom has 1 double bed and 1 single sofa bed, en-suite bathroom and HD LED TV. Complimentary hairdryer and tea and coffee making facilities are also provided.

Classic Family Room Providing free toiletries, this family room includes a private bathroom with a bath, a shower and a hairdryer. The family room provides a tea and coffee maker, a wardrobe, a carpeted floor, heating, as well as a flat-screen TV with satellite channels. The unit offers 3 beds.

About Mercure Chester Abbots Well Hotel

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Guest Reviews

7.5

Good

Location

The Mercure Chester Abbots Well Hotel has an excellent location, convenient for those wanting to explore Chester and the surrounding area. It's only a short drive away from the town centre and retail parks like Cheshire Oaks, making it an ideal spot for shopping enthusiasts. The park and ride is only a stone's throw away, providing fuss-free access to the city's bustling streets. For those visiting attractions such as Chester Zoo or Bewilderwood, the hotel's location is equally well-suited. The hotel is easy to find and parking is a breeze. The surrounding area offers lovely canal walks, adding to the overall charm of the location.

Breakfast

The breakfast at Mercure Chester Abbots Well Hotel received varied feedback from guests. While some described it as excellent, lovely and even 1st class, others found it disappointing and a letdown. There was plenty of options to choose from, but some guests experienced long delays in replenishing the buffet. Vegetarian options for warm breakfast were limited or not available, but some guests appreciated the delicious food and good value. It's worth noting that some guests didn't opt for breakfast due to the cost and some even skipped it altogether. Overall, breakfast seems to be hit or miss at this hotel.

Dinner

The dinner experience at Mercure Chester Abbots Well Hotel was a mixed bag, according to guest reviews. Some were pleased with the quality of the evening meal, describing it as very good, but others found the food to be poor and ordinary. Additionally, the limited food options, due to kitchen problems, left some guests disappointed. A few guests even had issues with their orders being messed up or being charged incorrectly. Furthermore, the high prices of the food and drink didn't go unnoticed with some finding it to be extreme. The slow service at dinner and chaotic atmosphere during mealtimes were also mentioned. Guests also noted that healthy options were lacking and the 9.15pm cutoff for ordering meals may not suit everyone's schedule. Overall, while some guests enjoyed their dinner at the hotel, others found it to be a bit of a letdown.

Rooms

The Mercure Chester Abbots Well Hotel is a mixed bag when it comes to guest rooms. Some guests had a great experience with huge and comfortable beds, a nice layout and all necessary amenities provided. Others, however, were disappointed with outdated and run-down decor, broken or missing features and uncomfortable sleeping situations. It seems that some rooms have undergone refurbishments and are bright, clean and comfortable, but many others are in need of multiple repairs and updates. Some guests also had issues with cleanliness, such as dirty or burnt towels and stained linen. Additionally, there were complaints about temperature control and noise levels in certain rooms. However, there were positive reviews about the size and cleanliness of some rooms, as well as the great location near Chester. Overall, it seems that the hotel has some room for improvement in terms of updating the decor, addressing maintenance issues and ensuring a consistently comfortable and clean experience across all guest rooms.

Beds

If you're looking for a cozy night's sleep at Mercure Chester Abbots Well Hotel, you'll be pleased to know that the beds are generally comfortable with many reviewers describing them as "huge" and "comfy." However, some guests did find the mattresses to be a little too firm, while others complained that the pillows were lumpy and uncomfortable. If you're a light sleeper, be warned that some reviewers reported noisy beds that creaked with every movement. Overall, though, most guests found the rooms to be clean and relatively spacious with several reviewers highlighting the nice big beds.

Cleanliness

The Mercure Chester Abbots Well Hotel has received mixed reviews about its cleanliness. While some guests reported lovely and clean rooms and facilities, others noted missing tiles and water leaks in certain areas. Some rooms were reported as not clean with broken tiles in the bathroom and soiled sheets. The hotel was also said to be in need of refurbishment with threadbare carpets and curtains and skirting boards coming away from the wall. However, guests were pleased with the friendly and cheery staff with some describing the cleaning staff as particularly friendly. The leisure facilities were also praised for their cleanliness, although there were some reports of a weird smell in certain areas. Despite mixed reviews, the hotel was seen as good value for money by some with spacious and comfortable rooms and lots of facilities available.

Staff

The staff at Mercure Chester Abbots Well Hotel are praised by guests as being amazing, friendly, knowledgeable and professional. Guests particularly mention a lady called Sue on reception who went out of her way to assist them. The hotel staff are described as accommodating, attentive and polite, always willing to help guests with anything they need. The hotel is well-run and has excellent facilities and a great atmosphere. Guests also speak highly of the bar and restaurant staff, who are accommodating and friendly. Overall, the staff of Mercure Chester Abbots Well Hotel are a credit to the establishment with many guests commenting that they genuinely care about their guests' experiences.

Spa

The Mercure Chester Abbots Well Hotel boasts a fantastic spa area that guests love. Perfect for families and couples, the pool and leisure facilities are great options for relaxation. The jacuzzi and steam room are particularly praised by guests with some describing them as 'brilliant' and 'lovely'. While some guests didn't use the spa or thought it could use an upgrade, many others thought it was a 'great addition' to their stay. The hotel also features a well-equipped gym and dog-friendly facilities. However, some guests reported being unable to use the leisure facility due to closing times and others found the health suite equipment to be 'terribly out of date'. Overall, the Mercure Chester Abbots Well Hotel's spa is a nice bonus for guests looking to unwind during their stay.

Pool

The pool at Mercure Chester Abbots Well Hotel has mixed reviews from guests. Some found the pool and spa facilities great for families and couples, while others were disappointed with the overall cleanliness and appearance of the pool. Several guests noted missing tiles, outdated decor and the need for some tender loving care. Some were not able to use the pool due to swimming lessons or outside classes taking up most of the pool space. While the swimming pool and jacuzzi were praised by some, others found the pool dirty and in need of a good scrub around the edges. Guests also mentioned that the pool area was cluttered with too much signage and equipment. Overall, the pool was viewed as an added bonus but needed some updating and attention.

Family

Families and couples will surely enjoy their stay at Mercure Chester Abbots Well Hotel. The pool and spa facilities are a great way to bond and relax and the hotel is also dog-friendly. However, there was no room service due to a big party on Saturday night. Parents traveling with children who have dairy allergies should take note. It's also suggested that family rooms should come with a fridge to store baby food and milk. The hotel is quiet and not overcrowded during certain times of the year. A guest attending a family gathering had a great time and stayed on the ground floor with their dog. Overall, it's a brilliant stay for all the family.

4 Star

Despite claiming to be a four-star hotel, many guests were disappointed with the facilities and services provided at Mercure Chester Abbots Well Hotel. Reviews convey that the hotel is not up to the standard expected for a four-star rating. Many guests expressed their dissatisfaction with the quality of the food with some stating that even the steak was not edible, despite its high price. The rooms also fell short of expectations with guests describing them as poor and not up to par with a four-star rating. Overall, the hotel was seen as very disappointing and misleading with many guests unsure how it had been rated as four-star on booking sites.

Yes, Mercure Chester Abbots Well Hotel has pool(s) that belong to one or more of the following categories: Indoor Pool.

Yes, a spa is available at Mercure Chester Abbots Well Hotel.

Yes, Mercure Chester Abbots Well Hotel welcomes dogs.

No, parking facilities aren't available at Mercure Chester Abbots Well Hotel.

Yes, Mercure Chester Abbots Well Hotel has a gym.

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