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MILL Hotel & Spa

Chester , Milton Street (Show on Map)

8.2

Very Good

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1 room2 guests 1 room, 2 guests

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Summary of reviewsThe MILL Hotel & Spa is a great value hotel located in the heart of Chester within easy walking distance of the city centre, city walls and train station. Guests appreciate the hotel's proximity to many pubs, restaurants and interesting buildings in the area. The breakfast is included and of great quality with a vegan option available. The rooms are a mixed bag with some guests finding them big, clean and comfortable, while others complained that the decor was tired and dated. However, guests can expect exceptional cleanliness throughout the hotel. The staff are friendly, accommodating, professional, exceptional and helpful. The spa facilities are spacious and well-maintained, featuring a pool, gym and various treatments. The indoor heated pool is perfect for leisure activities, although the Jacuzzi could have been warmer. The parking situation at the hotel is varied with some guests finding it excellent, while others thought it was a bit stressful or a bit steep to have to pay. The beds are a mixed bag with some guests finding them enormous and superbly comfortable, while others felt they were a bit small, past their best or too soft. Overall, the MILL Hotel & Spa is a clean, warm and welcoming hotel that couples comfort with great facilities.
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Hotel with Spa

The Mill Hotel & Spa offers a chance to escape and refresh with a range of treatments. Choose from facial therapies, holistic therapies, and body rituals, and unwind in the spa's steam room, jacuzzi, sauna, spa bath, and swimming pool. Whether you have an hour to spare or an overnight stay, the focus is on helping you relax and rejuvenate. Take some time for yourself and enjoy the peaceful atmosphere of the Mill Hotel & Spa.

Hotel with EV Charging Stations

Family Friendly Hotel

Hotel near Nightlife Spots

Hotel with Swimming Pool

Heated Pool Indoor Pool

Business Hotel

Hotel with Parking

EV charging stations

Accessible Hotel

Hotel with Gym

Hotel for Yoga

3-Star Hotel

Hotel with Indoor Pool

Hotel with Heated Pool

Room Types

Classic Single Room In the original Mill Building, this room has an en suite bathroom and tea/coffee making facilities.

Classic Double Room Located in the original mill building, this room has an en-suite bathroom and tea/coffee making facilities. Standard rooms are not large enough to accommodate a cot.

Club Double Room Situated in the South Wing Mill Building, this room has a king-size bed and an en suite bathroom. Tea and coffee making facilities are also provided.

Club Family Room Situated in the South Wing Mill Building, this room features a king-size bed and either a double sofa bed or single bed with low-level pull-out bed. Tea and coffee making facilities are included.

Business Class Double Room Situated in the North Wing Mill Building, this room has tea and coffee-making facilities and an en suite bathroom.

Classic Twin Room This twin room is comprised of a flat-screen TV with satellite channels and a private bathroom. The unit has 2 beds.

Canal Side Deluxe Room This double room is comprised of a flat-screen TV with satellite channels and a private bathroom. The unit has 1 bed.

Deluxe Double Room with Balcony The unit offers 1 bed.

Deluxe Room The unit offers 1 bed.

About MILL Hotel & Spa

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Guest Reviews

8.2

Very Good

Location

The MILL Hotel & Spa is perfectly located for anyone wanting to explore Chester on foot with many reviews mentioning the convenience of being within easy walking distance of the city centre, city walls and train station. Guests particularly loved the hotel's proximity to the many pubs, restaurants and interesting buildings in the area. If you want to relax with a view, you can take a short stroll to the canalside cafe just two minutes away. The hotel itself is a lovely old building with many reviews highlighting the friendly staff and excellent spa facilities. If you're driving, there is convenient parking nearby so you can easily access all areas of the city. Overall, the MILL Hotel & Spa offers excellent value for money in an ideal location for a city break.

Breakfast

Guests of the MILL Hotel & Spa have shared their thoughts on the breakfast offered at the hotel with most reviews being positive. Guests mention that the breakfast is included and of great quality with a vegan option available. Overall, guests state that the breakfast is good, very good or excellent with some describing it as gorgeous, lovely, exceptional or amazing. Some reviews note that the breakfast could benefit from a larger selection, although guests seem to appreciate the carvery-style serving. Additionally, guests comment on the food and drink available at the hotel with some mentioning the bar area as a nice place to enjoy a good breakfast or evening meal. One guest shares that the hotel staff cooked fresh veggie sausages for them. Overall, guests are pleased with the breakfast offered by the MILL Hotel & Spa and many would recommend it to fellow travelers.

Rooms

The rooms at MILL Hotel & Spa are a mixed bag according to guest reviews. While some guests found their rooms to be big, clean and comfortable, others complained that the decor was tired and dated with chipped paint and damaged fittings. Some guests also reported that their rooms were noisy and lacked storage space, while others were pleasantly surprised by the spacious and comfy Club Class rooms. The hotel offers accessible rooms, but some guests were disappointed that their requests for specific room features were not met. Although some guests note that their mattresses need replacing, many found the beds to be comfortable. Some guests received complimentary upgrades and one guest even described their new room as "lovely." Overall, opinions on the rooms are mixed and guests should manage their expectations based on the room type they select.

Beds

Guests staying at the MILL Hotel & Spa can expect a range of bedding experiences. While some guests found the beds to be enormous and superbly comfortable, others felt they were a bit small, past their best or too soft and some were uncomfortable. Some guests suggested taking your own pillows, as the ones provided were uncomfortable. Some visitors also noted some cosmetic issues with the bed bases, but others simply found the beds to be very comfy. It’s worth bearing in mind that a few guests reported finding unwanted items or debris on their beds. So, depending on your preferences and experiences, your sleep quality may vary.

Cleanliness

Guests who stay at the MILL Hotel & Spa can expect exceptional cleanliness throughout the hotel. Every room is thoroughly cleaned and nicely presented with some guests describing their rooms as "absolutely spotlessly clean". Although a few guests noted some minor issues, such as dust around the extractor fan, overall they found the hotel to be very clean and comfortable. The facilities were excellent, including the spa area and the breakfast was outstanding. The lovely staff provide a friendly atmosphere, making for a pleasant and enjoyable stay. While some guests felt the rooms were basic and dated, others appreciated the clean and comfortable accommodations. Overall, the MILL Hotel & Spa is a clean, warm and welcoming hotel that couples comfort with great facilities.

Staff

The guests of the MILL Hotel & Spa are raving about the incredible staff! They describe them as friendly, accommodating, professional, exceptional and helpful. The reception staff, in particular, are mentioned frequently for their excellent customer service, as well as the dining and bar areas, where guests appreciate the great group of staff. The hotel staff are said to go above and beyond to make guests feel comfortable with one guest describing them as "just amazing." While there are a few negative comments about some staff members not being interested, the majority of guests have had a wonderful experience with the staff at the MILL Hotel & Spa. Overall, guests highly recommend this modern hotel for its fantastic location, spa facilities and most importantly, its friendly and attentive staff.

Spa

The MILL Hotel & Spa in central Chester offers a lovely and inviting spa, according to guests. The spa facilities are spacious and well-maintained, featuring a pool, gym and various treatments such as the popular hot stones treatment. The staff are friendly and accommodating, making for a fantastic spa experience. While the spa can get busy at times, guests can enjoy free use of the facilities with their stay, making it a great value. Overall, the MILL Hotel & Spa is a nice hotel with great leisure facilities and an excellent spa for those looking to relax and unwind.

Pool

The MILL Hotel & Spa boasts an indoor heated pool that is perfect for leisure activities. Guests have enjoyed using the pool and its surrounding facilities, including a Jacuzzi. Although the Jacuzzi could have been warmer, the pool was chemical-treated and very good, albeit a bit chilly for some. Families have also loved the pool with kids especially enjoying swimming in it. However, guests with mobility issues have complained about the pool's spa being unsuitable due to the steps having too big a drop. The pool area itself is lovely and provides a great way for guests to unwind. The only downside is the cold air outside, making it an endurance test when moving between the pool and other facilities. Overall, if the hotel sorts out the pool temperature, it would receive top marks from all guests.

Parking

Many guests have commented on the parking situation at the MILL Hotel & Spa with opinions varying. While some found the parking excellent, others thought it was a bit stressful or a bit steep to have to pay £9 or more per night to park. Some guests were unable to use the secure car park as it was full, while others found the parking limited or tricky to find. Some were surprised to be charged for parking and a few thought it was unfair to charge guests for parking, especially if they booked directly with the hotel. Overall, it seems that parking is available at the hotel with options including an onsite car park, a spacious and security-fenced car park opposite the hotel and additional parking areas just across the street. However, guests may want to check the parking fees and policies before booking, especially if they are arriving by car.

Yes, MILL Hotel & Spa has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool.

Yes, a spa is available at MILL Hotel & Spa.

No, MILL Hotel & Spa doesn't allow dogs.

Yes, parking facilities are available at MILL Hotel & Spa.

Yes, MILL Hotel & Spa has a gym.

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