Crowne Plaza Chester, an IHG Hotel

Chester , , Trinity Street (Show on Map)


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Info The hotel's location is ideal for business travelers as well as for those who travel for leisure. Centrally located property featuring a Spa center.
Summary of reviewsThe Crowne Plaza Chester, an IHG Hotel, is a great choice for those looking for a centrally located hotel with easy access to the city's amenities. Guests have praised the hotel's location, friendly staff and excellent breakfast. The spa facilities and pool are also popular with guests, although some found the dinner menu to be lacking in choice and presentation. The rooms are comfortable and clean, although some guests noted that they are in need of refurbishment. Families will appreciate the hotel's family-friendly atmosphere and ample activities for kids. Overall, the Crowne Plaza Chester is a convenient and comfortable four-star hotel that provides a very good experience for travelers visiting Chester.
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Hotel with Spa
The Crowne Plaza Chester, an IHG Hotel, offers an on-site spa experience with luxury bespoke spa treatments suitable for both men and women. The spa amenities include a sauna and the treatments available range from beauty treatments, facials, foot baths, manicures and pedicures, and waxing. The spa uses the [comfort zone] skincare products, known for their use of natural ingredients and advanced anti-aging technology. Facials offered include options for all types of skin. The spa also offers anti-aging facials and body and soul treatments such as massages and the Lava Shells massage. Additionally, there are special maternity treatments available for expectant mothers. The spa also offers nail care services using the Jessica nail care line.

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Hotel near Nightlife Spots

Hotel with Swimming Pool

  Heated Pool    Indoor Pool    Pool Lap Lanes  


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4-Star Hotel

Hotel with Pool Lap Lanes

Hotel with Indoor Pool

Hotel with Heated Pool

Room Types
Standard Queen Room Room with a shower over bath, desk space, free wifi, tea and coffee making facilities and premium bedding as part of our Sleep Advantage program.

Standard Twin Room Room with a shower over bath, desk space, free wifi, tea and coffee making facilities and premium bedding as part of our Sleep Advantage program.

Premium Queen Room A room on either 3rd or 4th floor with city views, sky tv including sports channels. .

Premium Room Please note that bed preferences cannot be guaranteed as rooms are allocated on arrival based on availability. Also note that room suitable for 1 or 2 people in either a double or a twin is subject to availability. A room on either 3rd or 4th floor with city views, sky tv including sports channels.

Premium Queen Room with Two Single Sofa Beds Room with 2 single sofa beds, a shower over bath, desk space, free wifi, tea and coffee making facilities and premium bedding as part of our Sleep Advantage program. Situated on the third floor, with Sky TV including sports channels.

Standard Queen Room with Single Sofa Bed Room with a single sofa bed, to accommodate 1 child, a shower over bath, desk space, free wifi, tea and coffee making facilities and premium bedding as part of our Sleep Advantage program.

Standard Room Aromatherapy spray features in this air-conditioned room, which also has a modern private bathroom. Please note that bed preferences cannot be guaranteed as rooms are allocated on arrival based on availability. Also note that room suitable for 1 or 2 people in either a double or a twin is subject to availability.

Premium Super King Room with a View & Lounge Access Room with a view of the Welsh hills, shower over bath, desk space, free wifi, tea and coffee making facilities and premium bedding as part of our Sleep Advantage program. Includes Sky TV including sports channels and club lounge access.

Standard Super King Room Room with a shower over bath, desk space, free wifi, tea and coffee making facilities and premium bedding as part of our Sleep Advantage program.

Premium Queen Room with View & Lounge Access This double room has a seating area, flat-screen TV and club lounge access.

Premium Super King Room Room with a shower over bath, desk space, free wifi, tea and coffee making facilities and premium bedding as part of our Sleep Advantage program. Situated on the 3rd floor, includes Sky TV including sports channels

One-Bedroom Super King Suite with View & Lounge Access Featuring a private entrance, this air-conditioned suite comprises 1 bedroom and 1 bathroom with a bath and a shower. This suite features soundproof walls, flat-screen TV with satellite channels, city views, as well as chocolate for guests. The unit offers 1 bed.

About Crowne Plaza Chester, an IHG Hotel
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Guest Reviews
8.3
Very Good
Location
The Crowne Plaza Chester, an IHG Hotel is a beautiful place with a perfect location in the centre of town. Guests have raved about the hotel's fabulous city location and its proximity to everything from bars, restaurants and shops to landmarks and attractions. The location is also great for families with plenty to do and see within walking distance. The staff is extremely helpful and the hotel is convenient to reach by road or walking with on-site parking facilities and it's just a stone's throw away from Watergate and the rows. All in all, a fantastic pick for those who want to explore the city and its local amenities.

Breakfast
The breakfast at Crowne Plaza Chester, an IHG Hotel, receives high praise from guests. Many describe it as good, great or excellent with a varied and high-quality selection of food. Guests also appreciate the self-service option and the fact that they never had to wait for a table. However, there are a few critiques with some guests finding the breakfast to be overpriced or cold and others commenting on specific dishes like cold beans or dried-out spinach and mushrooms. Overall, though, the breakfast seems to be a highlight of the hotel experience with guests enjoying plenty of choice and quality food.

Dinner
Guests who stayed at the Crowne Plaza Chester can expect both positive and negative experiences when it comes to dinner at the hotel. Some reviewers had a great stay and found the food to be excellent, both for dinner and breakfast. Others, however, were not impressed with the quality, size and price of the meals in the dining room with some even commenting that the dinner menu was poor in terms of choice and presentation. Furthermore, some guests were disappointed with the £6 service charge added to their bill. On the bright side, some guests found the restaurant and bar to be excellent with lovely food available. But others were disappointed with the lack of choice on the menu and the high prices with some finding the dinner menu to be poor overall. Additionally, some complained that the restaurant in the evening was cold and unwelcoming.

Rooms
Overall, guests of the Crowne Plaza Chester, an IHG Hotel, seem to have mixed feelings about the rooms. On one hand, many guests mention that the rooms are spacious, clean and equipped with comfortable beds. However, several guests also note that the rooms are dated and in need of refurbishment and some report issues like cobwebs, non-functioning electric sockets and dirty cups. Others mention that they paid for superior or executive rooms but were disappointed with the outdated decor. Despite these issues, many guests still find the rooms comfortable and pleasant and appreciate the in-room facilities like fridges, kettles and TVs. Additionally, guests appreciate the hotel's cleanliness and the high standard of cleaning in the rooms. Overall, it seems that while the rooms at the Crowne Plaza Chester may be showing their age, they offer comfortable and functional accommodations for travelers.

Beds
Guests' opinions on the beds at Crowne Plaza Chester, an IHG Hotel, are varied. While some guests praise the comfortable and big beds, others find them too hard or too small. Some guests who paid for a superior room were disappointed to find two single beds pushed together, which made sleeping uncomfortable. One guest found that the chair bed in their room was not suitable for anyone over the age of 10 due to its wafer-thin mattress and small size. The pillows also received mixed reviews with some guests finding them uncomfortable. Despite these mixed reviews, many guests appreciated the comfort of the beds, especially the quilt and pillows.

Cleanliness
Guests of Crowne Plaza Chester, an IHG Hotel, can rest assured that cleanliness is a top priority at the hotel. Many guests commented on the clean rooms, bed, linens and bathrooms. Staff were also seen as helpful and efficient. Although some guests noted that the hotel was dated and in need of updating, they still praised its cleanliness. However, a few guests did report some issues such as cobwebs, stains and bathrooms that could have been cleaner. Overall, the hotel was described as spotlessly clean and well looked after with even the Christmas decorations being beautifully clean and decorated. The hotel's leisure facilities were the only area in which a few guests felt could use some love and cleaning.

Staff
The staff at Crowne Plaza Chester, an IHG Hotel have been widely praised by guests. Reviews consistently mention the friendly and efficient nature of the staff with visitors noting how welcoming and helpful they are. It’s apparent that guests enjoy staying in the hotel because of the lovely staff who are always happy to help. The hotel’s location is also highlighted as being great and guests enjoy the clean, tidy and efficient nature of the establishment. The spa staff are pleasant and helpful and the restaurant, along with other areas, is beautifully appointed. The hotel has an atmosphere that is welcoming to guests and the staff here are amongst the best of any we’ve encountered. A special mention goes to Darcy, Michael and Raffaele, who were particularly appreciated by reviewers.

Spa
If you're staying at the Crowne Plaza Chester, be sure to check out the hotel's spa facilities. With a great pool, sauna, jacuzzi and steam room, you'll have everything you need to relax and rejuvenate during your stay. Guests have raved about the spa with many booking massages that were definitely worth the money. The back massage and facial by Georgie were particularly popular. The staff at the spa are also said to be pleasant and you'll be able to use the leisure facilities at no extra cost. Overall, guests have enjoyed the spa with many describing it as "brilliant" and "great". So, if you're looking for a little bit of pampering on your trip to Chester, be sure to check out the Crowne Plaza's spa facilities.

Pool
The Crowne Plaza Chester, an IHG Hotel, boasts a great breakfast as well as beautiful swimming facilities with a lovely pool and hot tub. Some guests felt the pool area could have been better and that the pool was a little small; however, the pool temperature was lovely and the pool facilities were clean and well-maintained. While some were unable to use the pool, others thoroughly enjoyed the swimming facilities with one guest describing it as a "fantastic extra." The hotel also offers a spa, sauna and steam room. The size of the pool was decent and the leisure facilities were fabulous. Although parking prices were a bit steep, the onsite parking and access to the pool and spa made it an ideal location. One guest noted that the jacuzzi was closed during their stay and there were no slippers provided, but overall the staff, room and pool were thoroughly enjoyed.

Parking
The Crowne Plaza Chester hotel offers on-site car parking for a fee of £12.50 per night, however space is limited and sometimes not always available. Some guests had to use the nearby council car park, which charged them £10-£22 per night. Others found that parking had not been reserved despite requests or that it was hard to find any space at all. Despite these issues, the location of the hotel and proximity to parking facilities was generally seen as convenient and good value for those willing to pay the extra prices.

Family
Families looking for a relaxing break with their little ones will definitely appreciate the amenities that Crowne Plaza Chester, an IHG Hotel has to offer. Guests have rated the hotel very highly for its family-friendly atmosphere and ample activities that cater to kids. While some guests felt that the sofa bed may be a tad bit uncomfortable for older children, there is no denying the fact that the hotel has everything you need to keep your little ones happy and active throughout your stay. Families also appreciated the hotel's convenient location, excellent service and the option to choose from two separate rooms or have adjoining ones. With a generous 12 pm checkout and plenty of entertainment options on offer, this hotel is perfect for a nice family night away or even a Christmas family break. However, some guests felt that the hotel could have provided more bottled water for larger families. Nonetheless, if you're looking for a fun-filled family mini break, this hotel is definitely worth considering.

4 Star
The Crowne Plaza Chester, an IHG Hotel, is a great venue for a comfortable and relaxing stay in the heart of Chester. Although some guests felt the hotel's facilities and services could have been improved to five-star standards, the majority enjoyed their stay and praised the hotel's excellent location for easy access into the centre of the city. The hotel is clean and comfortable, making it a great option for a pleasant stay in Chester. The friendly staff and excellent breakfast also received high marks from guests. However, some guests noted that the hotel's maintenance could be improved. Overall, the Crowne Plaza Chester is a nicely located and convenient four-star hotel that provides a very good experience for travellers visiting Chester.


Yes, Crowne Plaza Chester, an IHG Hotel has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool, Pool Lap Lanes.

Yes, a spa is available at Crowne Plaza Chester, an IHG Hotel.

No, Crowne Plaza Chester, an IHG Hotel doesn't allow dogs.

Yes, parking facilities are available at Crowne Plaza Chester, an IHG Hotel.

Yes, Crowne Plaza Chester, an IHG Hotel has a gym.
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