Please select your travel dates to see rates and availability
Check In
Check Out
1 room2 guests1 room, 2 guests
Info
Summary of reviewsHotel Roc et Neige offers a tranquil retreat in a beautiful valley, boasting a prime location near Château-d'Oex. The hotel is praised for its stunning views of the surrounding alpine pastures and convenient proximity to various outdoor activities like hiking, cycling, skiing and snowshoeing. Its serene setting and good transport links make it an ideal choice for exploring the area. Additionally, guests appreciate the easy access to the village center and the festival ground for the renowned Festival de Ballons.
The hotel's breakfast receives high marks for quality and variety, featuring hearty and delicious options, including regional products like fresh breads, cheeses and cold cuts. The inclusion of gluten-free, lactose-free and vegan options caters to diverse dietary needs. Despite a few minor criticisms about variety and specific items, the breakfast is generally deemed superb and excellent value for money.
Dinner at Hotel Roc et Neige is equally esteemed with guests praising the fresh, high-quality and locally-sourced ingredients. The 3-course menu is often highlighted and the cozy restaurant setting enhances the dining experience, despite some comments on limited operating hours and nearby restaurant options.
Guest rooms are appreciated for their cleanliness and spaciousness. Visitors note the comfortable beds, ample storage space and serene atmosphere that make for a peaceful stay. While some rooms may require minor updates, the overall sentiment is that the rooms are functional, comfortable and well-maintained. The hotel's commitment to cleanliness is consistently praised, ensuring a pleasant experience for travelers who prioritize hygiene.
The staff at Hotel Roc et Neige is renowned for their friendliness and attentiveness, creating a welcoming atmosphere. Notable mentions of staff members like Annie and Valentin highlight the personalized, warm service guests receive. Occasional less favorable interactions were noted, but the overall sentiment remains overwhelmingly positive.
Parking is ample and convenient with free and spacious options available close to the hotel, adding to its overall convenience. Family-friendly amenities, such as a play area in the breakfast room and a designated game area in the dining room, make it an appealing choice for those traveling with children. The hotel's dog-friendly policy and proximity to outdoor activities further enhance its appeal for active families.
Comfortable beds are a notable feature, though some guests experienced inconsistencies with bed size and mattress condition. Most found the mattresses conducive to a good night's sleep, but prospective visitors may benefit from inquiring about bed options prior to booking.
In summary, Hotel Roc et Neige is a highly recommended choice for travelers seeking a peaceful, picturesque and value-for-money stay in Château-d'Oex with excellent breakfast and dinner offerings, clean and comfortable rooms and exceptionally friendly staff. Show more
Read review summaries for all categories
Categories
Hotel near Ski Resorts
Hotel Taking Steps Towards Sustainability
Family Friendly Hotel
Dog Friendly Hotel
Dog Play Area
Do you accept dogs in all rooms? Yes
Is there an extra charge? Yes, Fr 20 per booking
Should the dog owner notify you before checking in? Not necessarily
What is the maximum number of dogs per room? There is no limit
Is there a maximum weight of dogs accepted? No
Do you provide any specials, treats and toys (check all that apply)?
Towels
Are there any leash-free play areas? Yes
Should the dog be kenneled at all times in the room? No
Should the dog be kenneled/kept in a pet carrier at all times in public areas? No
Should the dog remain leashed at all times in the room? No
Should the dog remain leashed at all times in public areas? Yes
Are the dogs allowed on the furniture? Yes on special sheets.
Are the dogs allowed on beds? Yes on special sheets.
What are the basic requirements to accept a dog?
Must be clean
Must not have fleas
Owners must clean pet waste immediately
Owners are responsible for any damage caused by the dog
Is there a refundable deposit to guard against damages? No
Do you provide any of these?
Waste-disposal bags
Food and water bowls
Except for dogs, do you also accept other pets? No
Do you have a written and comprehensive pet policy available on request? Νο
Single RoomThis room includes a private a bathroom and cable TV.
Triple RoomThis triple room's special feature is the sauna. The spacious triple room provides a seating area, a wardrobe, as well as a private bathroom featuring a shower and a hairdryer. The triple room features parquet floors and features a dressing room, a sofa and garden views.
Comfort Double or Twin RoomThis twin/double room features a sauna. Offering free toiletries, this twin/double room includes a private bathroom with a shower and a hairdryer. The twin/double room is furnished with a desk and a seating area and offers a wardrobe, a dressing room and garden views.
Guest Reviews
7.6
Good
Location
Hotel Roc et Neige is a gem nestled in a beautiful, tranquil valley, renowned for its exceptional location at the foot of the majestic mountains. It's ideally situated very close to Château-d'Oex, making it perfect for visitors of the renowned Festival de Ballons and those seeking easy access to hiking and cycling trails. The hotel offers great views along the valley and of the surrounding alpine pastures, ensuring a picturesque stay.
Convenience is key at Hotel Roc et Neige with its quiet and peaceful setting just a stone's throw away from the village center and train station, ensuring good transport links. This makes it an ideal base for exploring the lovely town and its nearby attractions, such as the ski and snowshoe areas. The hotel also boasts excellent value for money with spacious, cozy rooms and practical amenities including free parking.
Guests have praised the calm, serene environment which is perfect for relaxation, nestled in nature and slightly away from the hustle and bustle of the village. Overall, the hotel’s central and strategic location, beautiful setting and friendly staff make it a highly recommended choice for a peaceful retreat in Château-d'Oex.
Breakfast
Hotel Roc et Neige consistently impresses guests with its stellar breakfast offerings. Many reviewers highlight the excellent and very good quality of the breakfast, describing it as hearty, varied and delicious. The buffet includes a wide range of options with many praising the inclusion of regional and local products like fresh breads, cheeses and cold cuts. The breakfast setting garners favorable mentions with several guests enjoying their meal on the terrace with beautiful views, enhancing the overall experience.
The breakfast is noted for its balance and completeness, catering to diverse dietary needs with gluten-free, lactose-free and vegan options available. The buffet is often described as plentiful and extensive, providing almost everything one could wish for in a morning meal. The use of fresh fruits and local cheese also adds to the rich and varied options available. Many guests appreciate the ample, quality breakfast and deem it excellent value for money.
Despite the overwhelmingly positive feedback, a few guests expressed minor criticisms. Some found the breakfast monotonous or lacking in variety, especially for vegetarians and noted the absence of hot items like scrambled eggs and bacon. Additionally, the breakfast drinks, particularly coffee and orange juice, received some negative comments.
Overall, the breakfast at Hotel Roc et Neige is frequently described as superb with a hearty selection that leaves most guests satisfied and ready to start their day.
Dinner
Hotel Roc et Neige consistently receives high praise for its dinner offerings. Guests describe the dinners as very good, fresh and simple but of high quality with many appreciating the use of local products. A fine 3-course menu is often highlighted, signaling the effort put into providing a gourmet experience. While some note that the restaurant wasn't open for dinner during their stay or had limited timings, those who dined there commend the cuisine as delicious and of very high quality. The meals, both dinner and breakfast, have been appreciated by many, although the selection of nearby open restaurants is noted to be modest. This rustic and cozy hotel also boasts an excellent location and perfect staff and its restaurant, housed in a beautiful room, certainly seems to elevate the dining experience.
Rooms
Hotel Roc et Neige's guest rooms have generally earned positive feedback for their cleanliness and spaciousness. Guests often highlight the rooms as being very clean and equipped with comfortable beds. The spaciousness of the rooms is frequently mentioned with many reviewers appreciating the ample storage space and seating areas.
While the hotel rooms are described as humble and functional, they meet basic needs effectively. Some guests noted specific rooms having beautiful modern décor and cozy, practical layouts. However, there were occasional comments about certain amenities needing update, such as worn furniture or outdated carpeting.
Despite some critiques on furnishings and room insulation, the overwhelming sentiment is that the rooms are quiet, comfortable and perfect for a peaceful stay. Super clean throughout the hotel, including bathrooms, many reviewers found the rooms to be perfectly adequate for short stays and appreciated the serene atmosphere and beautiful surroundings.
Overall, the hotel's guest rooms are praised for cleanliness, comfort and sufficient facilities, making Hotel Roc et Neige a great choice for travelers looking for a quiet and cozy stay.
Beds
At Hotel Roc et Neige, guests frequently comment on the quality of the beds. Many visitors have positively highlighted the good mattresses and comfortable beds, noting that the beds are in good condition and the bedding is comfortable. Several reviews specifically mention the very comfortable double beds, emphasizing the comfort guests experienced while sleeping.
However, there are inconsistencies in the responses regarding bed size and condition. Some guests found the beds too small or narrow, making it difficult to sleep. There were also mentions of uncomfortable and worn mattresses. Issues with old and uninviting sofas were noted and a few pointed out that the bedding was tight and uncomfortable.
In summary, while many guests found the beds at Hotel Roc et Neige to be comfortable and conducive to a good night's sleep, others experienced issues with bed size, comfort level and mattress condition. Prospective visitors may want to inquire about bed options during booking to ensure a comfortable stay.
Cleanliness
Hotel Roc et Neige boasts an impressive track record for cleanliness, consistently garnering positive feedback for its immaculate standards. The majority of guest reviews highlight the hotel's spotless condition with words like very clean, absolutely clean and impeccable cleanliness frequently mentioned. Visitors appreciated the upkeep of the property, noting that both rooms and bathrooms are kept exceptionally clean. Despite a few isolated incidents where room cleaning was reportedly overlooked or not done properly, the staff was responsive, offering solutions such as room changes promptly.
The hotel also combines its high cleanliness standards with other commendable attributes such as comfortable mattresses and functional rooms. Guests also enjoyed a warm welcome and good breakfast, adding to the overall positive experience. The establishment may be described as quite old and in need of renovation and there were minor complaints about worn towels and torn sheets, yet these did not significantly detract from the general feeling of well-maintained facilities.
Overall, Hotel Roc et Neige stands out for its dedication to cleanliness, making it a reliable choice for travelers who prioritize hygiene in their lodging.
Staff
Hotel Roc et Neige is renowned for its exceptionally friendly and welcoming staff, consistently praised for their helpfulness and attentiveness. Guests frequently noted a pleasant reception and a warm welcome from the team, including special mentions for Annie and Valentin. The staff's spontaneity and kindness, especially noted in the actions of the waitress and cook, contribute significantly to the guests' positive experiences.
Many visitors highlighted the responsive service and accommodating nature of the staff, appreciating their efforts to meet guests' needs and wishes. The overall atmosphere created by the friendly and smiling team adds to the hotel's charm. However, there were occasional mentions of less favorable interactions, suggesting that not all staff members were equally accommodating at all times.
Despite some minor inconsistencies, the general sentiment towards the staff at Hotel Roc et Neige remains overwhelmingly positive with their friendly and attentive service playing a crucial role in ensuring a pleasant stay.
Parking
Hotel Roc et Neige offers guests a variety of parking options with ample and spacious parking available. The large parking lot is free of charge and conveniently situated close to the hotel, making it easy to find a spot. Whether staying for a short visit or an extended period, the availability and proximity of the parking spaces are consistently praised. The outdoor parking facilities are considered a positive feature, enhancing the hotel's good location and overall convenience.
Family
Hotel Roc et Neige is an ideal destination for families looking to balance relaxation with activities. The hotel offers a welcoming atmosphere with its very friendly staff, making it particularly appealing for guests with children. Families will appreciate the great play area in the breakfast room that remains open all day and the designated little area with games in the dining room, ensuring that kids are entertained during meals.
The hotel is also dog-friendly, allowing guests to bring their pets along for the stay. The comfortable rooms and beautiful location add to the overall experience, providing a pleasing environment for both relaxation and exploration.
For those inclined towards outdoor activities, the hotel's proximity to numerous walking paths is a significant bonus, particularly for families who enjoy hiking. Additionally, the location is beneficial for cyclists, making it a good choice for active travelers.
In conclusion, Hotel Roc et Neige stands out for its family-friendly amenities and the accommodating nature of its staff, delivering a comfortable and engaging stay for both adults and children.
No, Hotel Roc et Neige doesn't have any pool.
No, a spa isn't available at Hotel Roc et Neige.
Yes, Hotel Roc et Neige welcomes dogs. For more information, read the answers to the Dog Friendly questionnaire
Yes, parking facilities are available at Hotel Roc et Neige.