JW Marriott Cancun Resort & Spa

Cancun , , Boulevard Kukulkan Km 14.5 Lote 40-a Hotel Zone (Show on Map)


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Summary of reviewsThe JW Marriott Cancun Resort & Spa is a luxurious 5-star hotel that offers guests an exceptional vacation experience. The hotel's prime location on Playa Cancun's main beach is ideal, offering breathtaking views and easy access to restaurants and shopping. The rooms are spacious, clean and modern with comfortable beds and luxurious bathrooms. The hotel boasts outstanding service with the staff receiving high praise for their professionalism and attention to detail. Guests frequently raved about the breakfast and spa experience, while the pool and beach facilities were also highly rated. Despite mixed opinions on the on-site dining options, guests agreed that the JW Marriott Cancun Resort & Spa is a top-notch choice for a luxury getaway.
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Resort for Honeymoon
This luxurious resort features a Honeymoon Bliss package, which includes a plethora of romantic amenities such as a bottle of sparkling wine, chocolate-covered strawberries, parking, late checkout and many more, ensuring the most enjoyable honeymoon getaway.

Luxury Resort

Beachfront Resort

Resort near The Beach

Resort with Spa

Family Friendly Resort

Romantic Resort

Resort with Swimming Pool

Infinity Pool    Indoor Pool    Children's Pool    Panoramic View Pool    Outdoor Pool  


Business Resort

Resort with Parking

Accessible Resort

Resort with Gym

Resort with Tennis Courts

5-Star Resort

Resort with Infinity Pool

Resort with Outdoor Pool

Resort with Panoramic View Pool

Resort with Children's Pool

Resort with Indoor Pool

Room Types
Room with Ocean View This spacious room with ocean views is equipped with a flat-screen TV with cable channels, a laptop safe and a mini bar.

Premium Room with Ocean View This room features a private balcony with a view of the ocean.

JW Luxury Junior Suite The JW Suites feature a living area and a private balcony with ocean and pool views. They come with luxury furnishings and amenities.

Club 91 Level, Guest room, 1 King Bed This room offers a private concierge along with sea views and 4 private balconies. This room also gives guests access to the hotel's exclusive Club 91 Level. This offers specialized services and amenities such as access to the Lounge Club which offers complimentary hot buffet breakfast, midday snack, afternoon tea, hors d'oeuvres, dessert, late night snack and complimentary cocktails/non-alcoholic beverages.

Caribbean One bedroom Suite with Ocean view This elegant room with a 13 m² balcony has a separate dining room. The living room is separated from the bedroom by a privacy wall. The marble bathroom with a bath tub and shower also includes an illuminated make-up mirror, 2 bathrobes, slippers and a hairdryer. Other amenities include 24-hour room service, free bottled water, mini bar, wet bar, and 2 TVs.

One-Bedroom King Suite with Ocean View A seating area with a flat-screen TV, a desk, a terrace and a private bathroom are provided in this spacious suite. The unit offers 2 beds.

Presidential Suite This spacious suite comprises 1 living room, 1 separate bedroom and 1 bathroom with a bath and free toiletries. This air-conditioned suite features a dining area, a flat-screen TV with cable channels a minibar and a terrace. The unit offers 3 beds.

Club One-Bedroom Suite This room gives guests access to the hotel's exclusive Club 91 Level. This offers specialized services and amenities such as access to the Lounge Club which offers: Private check in and check out at Club 91 Lounge, 5 daily food and beverage presentations at Club 91 Lounge.

One-Bedroom Suite with Ocean View Offering free toiletries and bathrobes, this suite includes a private bathroom with a bath, a hairdryer and slippers. The spacious air-conditioned suite offers a flat-screen TV with cable channels, a minibar, a tea and coffee maker and a seating area. The unit offers 2 beds.

Double Room with Ocean View The spacious double room features air conditioning, a minibar, a balcony with sea views as well as a private bathroom boasting a bath. The unit has 2 beds.

Premium Double Room with Ocean View The spacious double room provides air conditioning, a minibar, a balcony with sea views as well as a private bathroom featuring a bath. The unit offers 2 beds.

Concierge level, Guest room, 2 Double This room gives guests access to the hotel's exclusive Club 91 Level. This offers specialized services and amenities such as access to the Lounge Club which offers: Private check in and check out at Club 91 Lounge, 5 daily food and beverage presentations at Club 91 Lounge.

About JW Marriott Cancun Resort & Spa
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Guest Reviews
8.8
Excellent
Location
The JW Marriott Cancun Resort & Spa boasts a wonderful location right on the main beach of Playa Cancun, considered the best beach in the Caribbean. Guests can enjoy excellent beach access and a breathtaking view of the ocean from their balcony. The hotel is also well-located with the main strip in walking distance and access to excellent nearby restaurants. Additionally, on-site car rental and shuttle services from the airport make transportation easy for guests. The only downside reported by guests was that some rooms have a less than ideal ocean-side view. However, the pool area offers a nice view of the beach and the location offers access to many classy establishments with delicious cuisine and great ambiance. Overall, the location of the hotel received high praise from guests.

Breakfast
Guests have raved about the breakfast at JW Marriott Cancun Resort & Spa, using phrases such as "superb," "varied and tasty," "excellent," and "amazing buffet." Many guests especially enjoyed the poolside food options. Some reviews mentioned that the breakfast buffet had a lot of variety, but a few guests wished for even more options. A couple of negative reviews mentioned the high cost of breakfast and difficulty with payment. Overall, the hotel's food options were well-received aside from a few complaints about the cold water at breakfast and lacking variety in the club room's breakfast. However, there were many positive comments about the gym and spa facilities.

Dinner
When it comes to dining at the JW Marriott Cancun Resort & Spa, opinions from guests vary. While some guests expressed disappointment with the options and quality of food, others had a great experience. Two decent restaurants are located on the premises and there is even a connection to another hotel with four mostly good restaurants. Additionally, there are two good seafood restaurants just across the street. Sedona, one of the resort's restaurants, received high praise for its evening dishes. However, some guests found the food to be subpar or not worth the cost. Some also experienced issues with room service, such as missing items or confusion over payment. Despite mixed reviews, guests did enjoy the poolside dining, although some experienced upset stomachs. Overall, the dining experience at the JW Marriott Cancun Resort & Spa seems to depend on individual opinions and preferences.

Rooms
The rooms at JW Marriott Cancun Resort & Spa are a highlight according to guest reviews. Many guests praise the cleanliness and spaciousness of the rooms, as well as their modern design and comfortable beds. Some rooms even have kitchenettes and incredible ocean views. The bathrooms are particularly noteworthy with some being as large as hotel rooms themselves. While some guests mention noise from repairs or nearby construction, the overall impression is that the hotel and rooms are very well maintained. Room service also receives positive feedback. Despite a few complaints about uncomfortable beds or lack of amenities like kettles, the majority of guests were extremely satisfied with their stay and would recommend the hotel to others.

Beds
The JW Marriott Cancun Resort & Spa is every traveler's dream when it comes to beautifully designed rooms and comfortable beds. Guests were raving about the comfort they experienced while sleeping on the beds at this luxurious hotel. Despite one guest's comment on the small size of the double beds, the majority of reviews boasted of how super comfy the beds were. Some guests even mentioned the big size of the beds. With a stunning view and a hiper comfortable bed, one guest described their experience to be "Todo muy bueno." It wasn't just the English-speaking guests who were impressed - a French-speaking guest mentioned how "les lits étaient très confortables" and a German-speaking guest described their "schönes Zimmer mit tollem Bett". Overall, the JW Marriott Cancun Resort & Spa received high praise for the quality of their beds.

Cleanliness
The JW Marriott Cancun Resort & Spa has received glowing reviews regarding its cleanliness. Guests consistently mentioned how clean and well-maintained the rooms and facilities were with some describing them as "perfectly clean" and "impeccable". The hotel staff went above and beyond to ensure that everything was in order with daily cleaning and double-checking. The property, staff and food all exceeded guests' expectations. The hotel is located in a great location with a beautiful view and a perfect beach with blue waters. Despite the building being older, the hotel strives to keep everything spotless. Overall, guests had a fabulous stay at the JW Marriott Cancun Resort & Spa and would love to return.

Staff
The staff at JW Marriott Cancun Resort & Spa have received high praise from guests with many describing them as incredible, awesome, friendly, welcoming and attentive. Numerous members of staff have been singled out for their excellent service, including Club 91's Luis, Sebastian and Marco, Viviana and Yesenica, Lorenzo the English-speaking driver and Rogelio Valadez and Mauricio at the concierge and reception respectively. The staff have been described as professional, accommodating and always ready to help, making guests feel valued and cared for during their stay. There have been a few negative comments, however with some guests describing the staff as rude, aggressive and slow. Despite this, the majority of guests have had a positive experience with the staff at the hotel.

Spa
The JW Marriott Cancun Resort & Spa provides an exceptional spa experience, according to guest reviews. The service is outstanding and focuses on small details. Guests appreciated the convenience of having a $50 daily food credit at the spa, although there were some difficulties with payment. The spa treatment inside the hotel is fantastic and highly recommended. The gym and indoor pool areas also impressed guests. Additionally, the spa offers organic and cruelty-free products, available for purchase in the store. Guests enjoyed everything from the spa to the indoor pool area, including the outdoor swimming pool jacuzzi. Staying in a club level room granted access to the spa, as well as three meals, snacks and an open bar.

Pool
The JW Marriott Cancun Resort & Spa boasts an incredible location with a stunning beach and fantastic pool area. Guests praise the comfortable lounge chairs and excellent service by the poolside. The pool area is spacious, clean and well-maintained with plenty of seating available. Those who preferred not to swim in the ocean due to seaweed enjoyed the fantastic pool facilities instead. Although some guests experienced upset stomachs from the food by the pool, the positive feedback outweighs the negative. The infinity pool and outdoor pool area are especially noteworthy and the indoor swimming pool and Jacuzzi are lovely. There are adult-only areas for those looking for a quieter atmosphere and the service is always friendly and attentive. The only downside is occasional construction noise, but overall, guests feel safe, refreshed and blessed after their stay.

Beach
Welcome to the JW Marriott Cancun Resort & Spa, where location is key and the beach is stunning. From the balcony of your room, you can gaze upon the beautiful great beach that stretches out before you. Despite some guests experiencing seaweed, the positive phrases outweigh the negative. The pool and beach facilities are great with access to an excellent beach stretch. Guests can enjoy the amazing views with the sound of pounding waves and proximity to the beach. The location is on the main beach, Playa Cancun, which is considered the best beach in the Caribbean. The resort also offers an infinity pool and outdoor pool area with a nice view of the beach. With a perfect sand beach and blue water, the beach is amazing and is a great place to relax during your stay. Overall, the JW Marriott Cancun Resort & Spa is a nice stay with a great location right on the main beach.

5 Star
If you're looking for a truly exceptional resort experience in Cancun, the JW Marriott should be at the top of your list. Guests rave about the superb facilities and services with many describing their stay as a dream come true. From the moment they arrived, they were treated like royalty by the friendly and welcoming staff. Even though the hotel's standards are already five-star quality, some guests say they don't need the label – the experience speaks for itself. While there were a couple of guests who didn't receive the service they expected, the majority of reviews are overwhelmingly positive. Don't hesitate to make this excellent choice for your next vacation.

Outdoor Pool
The outdoor pool at JW Marriott Cancun Resort & Spa is a favorite among guests. Visitors praised the cleanliness and outstanding service they received in the pool area. The pool itself, along with the Jacuzzis, was described as "amazing," although some guests did note that not all of the jets were functioning properly. Overall, guests had positive experiences in the infinity pool, outdoor swimming pool and indoor swimming pool/jacuzzi. In addition to the pools, guests also enjoyed the nearby beach.

Luxury
If you're looking for a luxurious getaway, look no further than the JW Marriott Cancun Resort & Spa. This spectacular hotel boasts beautiful and comfortable facilities, excellent service and great food - perfect for those who appreciate attention to detail. This 5-star hotel chain is known for its quality standards and the Cancun location does not disappoint. The newly renovated hotel fulfills all wishes with absolute perfection. Although some guests found the resort overvalued, most agree that it is a high-end establishment that leaves nothing to be desired. If you want to experience a high-end hotel with impeccable service and beautiful amenities, the JW Marriott Cancun Resort & Spa is an excellent choice.


Yes, JW Marriott Cancun Resort & Spa has pool(s) that belong to one or more of the following categories: Infinity Pool, Indoor Pool, Children's Pool, Panoramic View Pool, Outdoor Pool.

Yes, a spa is available at JW Marriott Cancun Resort & Spa.

No, JW Marriott Cancun Resort & Spa doesn't allow dogs.

Yes, parking facilities are available at JW Marriott Cancun Resort & Spa.

Yes, JW Marriott Cancun Resort & Spa has a gym.
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