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Bürgenstock Hotels & Resort - Palace Hotel

Burgenstock , Bürgenstock (Show on Map)

9.3

Excellent

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1 room2 guests 1 room, 2 guests

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Summary of reviewsBürgenstock Hotels & Resort - Palace Hotel is a luxurious and breathtakingly beautiful hotel with exceptional facilities and service. Guests rave about the stunning views of Lake Lucerne and the mountains from their rooms, the amazing infinity pool and the world-class spa. The breakfast is a standout feature with high-quality and fresh ingredients, while the dining experience is mixed with some restaurants serving delicious food and others being average and overpriced. The rooms are well-designed and super with beautiful lake views, although some guests found them to be on the small side. The hotel's cleanliness is generally good, although some guests reported delayed room cleaning and insects found in the room. The staff is exceptional with guests praising their warm welcome and friendly smiles, as well as their attention to detail and helpfulness. Families love staying at the hotel with a kids' club that has been a real success. Overall, Bürgenstock Hotels & Resort - Palace Hotel is a top-notch and truly fantastic hotel that comes highly recommended.
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Resort with EV Charging Stations,

Luxury Resort

Resort near Golf Courses

Resort for Honeymoon,

Resort with Spa,

Family Friendly Resort

Dog Friendly Resort

Romantic Resort

Resort with Swimming Pool,

Indoor Pool Children's Pool Outdoor Pool

Business Resort

Resort with Parking,

EV charging stations

Accessible Resort

Resort with Gym,

Resort with Tennis Courts,

Resort for Yoga,

5-Star Resort

Resort with Outdoor Pool,

Resort with Children's Pool,

Resort with Indoor Pool,

Room Types

Alpine View Deluxe Room This double room features a king-size or twin beds, a sofa, a desk, a Nespresso coffee machine and soft drinks from the minibar. The bathroom offers a rain shower. This room also provides usage of the Bürgenstock Boat Shuttle as well as a funicular from and to Lucerne during the entire stay. The Alpine Spa is available at a surcharge of CHF 100 per person per day. Bürgenstock Cinema is available for all guests at a charge of CHF 15 per person per movie.

Lake View Deluxe Room with Spa access This double room features king-size or twin beds, a sofa, a desk, a Nespresso coffee machine and soft drinks from the minibar. The bathroom offers a rain shower. This room also provides usage of the Bürgenstock Boat Shuttle as well as a funicular from and to Lucerne during the entire stay. Bürgenstock Cinema is available for all guests at a charge of CHF 15 per person per movie.

Lake View Deluxe Room with Balcony and Spa access This double room features king-size or twin beds, a sofa, a desk, a Nespresso coffee machine and soft drinks from the minibar. The bathroom offers a rain shower. This room also provides usage of the Bürgenstock Boat Shuttle as well as a funicular from and to Lucerne during the entire stay. Bürgenstock Cinema is available for all guests at a charge of CHF 15 per person per movie.

Lake View Deluxe Room with Terrace and Spa access This double room features king-size or twin beds, a sofa, a desk, a Nespresso coffee machine and soft drinks from the minibar. The bathroom offers a rain shower. This room also provides usage of the Bürgenstock Boat Shuttle as well as a funicular from and to Lucerne during the entire stay. Bürgenstock Cinema is available for all guests at a charge of CHF 15 per person per movie.

Lake View Superior Suite with Spa access This suite features king-size or twin beds in the bedroom, a living room with a sofa, a desk, Nespresso coffee machine and kettle as well as a dining table. The bathroom offers include a free-standing bath and separate relaxing rain shower. A toilet with integrated bidet and a double washbasin. This room also provides usage of the Bürgenstock Boat Shuttle as well as a funicular from and to Luzern during entire stay. Bürgenstock Cinema is available for all guests at a charge of CHF 15 per person per movie.

Lake View Cottage with Spa access This suite offers a king-size or twin beds in the bedroom, a living room with a sofa, a desk, Nespresso coffee machine and kettle as well as a dining table. A bedroom comes with a lake view and a flat-screen TV. There is also a fireplace, a combined kitchen-living room, a private sun terrace. The bathroom offers a free-standing bath and a separate rain shower. A toilet with integrated bidet and a double washbasin. This room also provides usage of the Bürgenstock Boat Shuttle as well as a funicular from and to Lucerne during the entire stay. The Alpine Spa is available at a surcharge of CHF 100 per person per night. Bürgenstock Cinema is available for all guests at a charge of CHF 15 per person per movie.

Lake View Prestige Suite with Spa access This bright and luxurious suite comes with 2 bedrooms, an integrated kitchen, a private library and a walk-in wardrobe. The suite features own fireplace and a spacious bedroom with king or twin bedding. The bathroom features a free-standing tub and a separate rain shower. Turn down service is included. This room also provides usage of the Bürgenstock Boat Shuttle as well as a funicular from and to Lucerne during the entire stay. Bürgenstock Cinema is available for all guests at a charge of CHF 15 per person per movie.

Alpine View Deluxe Room with Balcony These rooms are situated on the higher floors and feature a king-size or twin beds, a comfortable sofa, a desk, a Nespresso coffee machine and soft drinks from the minibar. The bathroom offers a relaxing rain shower and Bulgari toiletries. This room also provides usage of the Bürgenstock Boat Shuttle as well as a funicular from and to Lucerne during the entire stay. The Alpine Spa is available at a surcharge of CHF 100 per person per day. Bürgenstock Cinema is available for all guests at a charge of CHF 15 per person per movie.

About Bürgenstock Hotels & Resort - Palace Hotel

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Guest Reviews

9.3

Excellent

Location

Bürgenstock Hotels & Resort - Palace Hotel boasts a superb and breathtakingly beautiful location. Guests raved about the amazing view of Vierwaldstättersee, Rigi, Pilatus and the mountains from their rooms, making it an exceptional spot for rest and relaxation. The hotel also offers an excellent shuttle service to and from Lucerne, making it very accessible for guests. Some guests cautioned about the narrow road on the left but generally praised the hotel's location facilities. The infinity pool was also indescribably beautiful while the boat ride to Lucerne was a unique experience. The staff's service attitude was described as top-notch, adding to the hotel's charm. However, a few guests were not entirely impressed with the value for money, recommending cheaper hotels with better service. Overall, the Palace Hotel is a magnificent location with stunning views and a fantasy-like ambiance.

Breakfast

The breakfast at Bürgenstock Hotels & Resort - Palace Hotel is a standout feature according to guests. Many reviewers praised the delicious and diverse breakfast with high-quality and fresh ingredients. The presentation was also noted with some guests commenting on the elegant use of serving trays and beautiful table settings. The breakfast menu was described as great, the service was excellent and the café da manhã was even called incredible by one reviewer. Some guests appreciated the table service approach, while others found it a bit slow with limited space and choice. Nonetheless, the majority of guests loved the breakfast, describing it as amazing, fantastic and upscale. Overall, the breakfast offerings at this hotel are said to be not to be missed and an experience not to be forgotten!

Dinner

The dining experience at Bürgenstock Hotels & Resort - Palace Hotel is a mixed bag. Some guests rave about the delicious food served in exciting restaurants, like the amazing view at Spices Kitchen or the excellent meals at Sharq Restaurant. Others, however, find the food to be average and overpriced with limited options and some restaurants not living up to the standards of the establishment. The Persian restaurant is the exception and said to be perfect. The negative feedback also extends to the slow and untrained service, as well as issues with the breakfast offering. Despite the downsides, it seems that guests who opt for certain restaurants are rewarded with tasty meals and stunning views.

Rooms

The rooms at Bürgenstock Hotels & Resort - Palace Hotel have received high praise from guests with many describing them as super and well-designed. The hotel's reception service was also highlighted for being exceptional. Room facilities were described as beautiful and clean with some guests particularly enjoying the fantastic lake views and spacious balconies. The hotel was also complimented for having rooms that were specially designed for guests with disabilities. Upgraded rooms were noted for their wonderful lake views. However, some guests found the rooms to be on the small side and not worth the high price tag. Additionally, there were a few negative comments about room cleanliness and some issues such as windows that couldn't be opened. Despite these minor drawbacks, guests overall found the hotel to be amazing and beautiful with exceptional facilities and services. Furthermore, the complimentary transportation to Lucerne via cable car and boat was seen as a great perk.

Cleanliness

Guests have mixed opinions about the cleanliness of the Bürgenstock Hotels & Resort - Palace Hotel. Some reviewers reported delayed room cleaning, insects found in the room and breakfast plates and shower support with limescale. However, the majority of guests had positive things to say about the hotel's cleanliness with many describing it as "super clean," "very clean," "sehr sauber," and "wow." Guests also praised the hotel's housekeeping staff for their attention to detail. Along with cleanliness, guests also appreciated the location, view and hospitality of the hotel. Overall, while not all guests were satisfied with the level of cleanliness, Bürgenstock Hotels & Resort - Palace Hotel appears to maintain a high standard of cleanliness according to the majority of its guests.

Staff

If you're looking for a hotel with exceptional staff, look no further than the Bürgenstock Hotels & Resort - Palace Hotel. From the moment you arrive, you'll be greeted with a warm welcome and friendly smiles. Guests rave about the reception and concierge services with countless mentions of staff going above and beyond to make their stay unforgettable. There are shoutouts to specific employees, such as Juliet from guest relations, Mohammed and Hany the Arab butlers, Mr. Nelson and Hani from concierge. The service is described as excellent, unbelievable, warm, hospitable and absolutely great. You can rely on the knowledgeable and attentive staff for everything from room service to recommendations for local activities. Whether you need a ride somewhere or just want to chat, they're available and happy to help. Many reviews mention the delicious food and appreciate the kindness of the wait staff. Overall, the hotel's employees are often praised as being courteous, helpful, polite and considerate. While there are a few negative reviews that say some staff aren't helpful or friendly, the vast majority of guests have wonderful things to say about the staff, noting that they made their stay truly special.

Spa

The Bürgenstock Hotels & Resort - Palace Hotel has an impressive spa with amazing facilities that guests rave about. Many reviews describe it as one of the best spas they have ever been to with a wide range of saunas, floating, relaxation capsules and Jacuzzis. The spa is also praised for its breathtaking views and luxurious atmosphere. Guests especially enjoy the infinity pool and spa treatments. The spa is so good that some reviewers say it's a must-visit and that the hotel itself is a great place to unwind and relax. The cleanliness, hospitality and attention to detail are also highly appreciated. The only negative comment is that skipping the alpine spa would be a mistake. Overall, the spa is considered top-notch and truly fantastic.

Pool

The pool at Bürgenstock Hotels & Resort - Palace Hotel is a major highlight according to guest reviews. With its stunning views and picturesque ambiance, the open-air infinity pool is one of the hotel's top attractions. Guests rave about the impressive poolside service with phones available for easy access to staff. There are also children's pools for young guests to enjoy. Despite the high prices, the infinity pool is considered the best in Switzerland and many describe it as indescribable. The hotel's unique wellness and spa offerings also feature a pool with a breathtaking view. However, there are complaints about the high cost of accessing the pool and the fact that swimwear is required to visit the pool on the fourth floor with a view of the lake. Overall, the pools at Bürgenstock Hotels & Resort - Palace Hotel are considered amazing and dreamy, making them a must-visit destination for anyone traveling to the area.

Family

Families love staying at Bürgenstock Hotels & Resort - Palace Hotel and many praised the high-quality service and hospitality. The hotel offers a kids' club that has been a real success with many children. One guest even mentioned that their Chihuahua felt just as comfortable as their kids. While there were a few negative comments, in general, guests seem happy with the activities for kids at the hotel.

5 Star

Bürgenstock Hotels & Resort - Palace Hotel is truly a world-class establishment. With its excellent facilities and exceptional service, it's no surprise that guests rave about their experience. From the stunning views to the luxurious rooms, everything is superb and extraordinary. Many guests consider it one of the best hotels they have ever stayed in, perhaps even topping the list as the BEST hotel in the world. The spa and other amenities receive high praise and the overall experience is described as a WoW experience. The hotel is a top address and highlight in Switzerland and some believe it to be among the ten best hotels in the world. The only criticism noted was from a few guests who felt the rooms were not quite up to par with a five-star rating, but others emphatically disagree, calling it a "five-star plus" hotel. Overall, the Palace Hotel receives high marks and comes highly recommended.

Outdoor Pool

The outdoor pool at Bürgenstock Hotels & Resort - Palace Hotel is truly something special, as confirmed by guest reviews. With breathtaking views, a perfect setting and an inviting atmosphere, it's clearly a highlight of the hotel. Words like "fantastic", "perfect", "dreamy" and "breathtaking" were used to describe the experience. Guests were blown away by the infinity pool and the spa with a pool and stunning views was praised. If you're looking for an unforgettable swimming experience with amazing views, the outdoor pool at Bürgenstock Hotels & Resort - Palace Hotel is definitely worth the visit.

Luxury

Nestled in the scenic beauty of Switzerland, Bürgenstock Hotels & Resort - Palace Hotel is a luxurious retreat that promises an unforgettable experience. With its superbly appointed rooms and world-class service, this 5-star hotel boasts ultra-luxury features that are sure to leave guests delighted. From the stunning views of Lake Lucerne to the impeccable cleanliness and opulence of the hotel, everything about this place is simply fantastic. Although the price may be pricey, the experience is truly worth it. The guests rave about the exceptional service, the fabulous décor and the overall feel of the hotel which is like a fairytale castle. This hotel is definitely one of the most luxurious hotels in Switzerland with guests calling it one of the best they've stayed at. Find yourself being pampered in luxury by staying in this hotel where everything is just perfect!

Yes, Bürgenstock Hotels & Resort - Palace Hotel has pool(s) that belong to one or more of the following categories: Indoor Pool, Children's Pool, Outdoor Pool.

Yes, a spa is available at Bürgenstock Hotels & Resort - Palace Hotel.

Yes, Bürgenstock Hotels & Resort - Palace Hotel welcomes dogs.

Yes, parking facilities are available at Bürgenstock Hotels & Resort - Palace Hotel.

Yes, Bürgenstock Hotels & Resort - Palace Hotel has a gym.

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