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Holiday Inn Express & Suites - Mall of America - MSP Airport by IHG
Bloomington, 7801 12TH Ave S44.86162,-93.257201(Show on Map)
8.4
Very Good
+5 Photos
+5 Photos
+ 3 Photos3
Checkin - Checkout datesThu, 01 Oct - Fri, 02 Oct01 Oct - 02 Oct
1 Room2 Guests
Info
Summary of reviews
Summarized by AI
Holiday Inn Express & Suites - Mall of America - MSP Airport by IHG enjoys a favorable reputation among guests, primarily due to its prime location, exceptional service, and comfort. Positioned conveniently near the Mall of America and MSP Airport, the hotel offers easy access to key attractions with the added benefit of a complimentary shuttle service. This strategic location, coupled with reasonable pricing, makes it a top choice for travelers seeking convenience and value.
Guests are largely impressed by the breakfast offerings, which feature a broad range of choices including eggs, pancakes, sausage, and pastries. The breakfast is generally viewed as satisfying and a good start to the day, though a minor suggestion is to extend the breakfast hours for added convenience. The rooms receive praise for their spaciousness, cleanliness, and modern amenities, providing a relaxing environment for visitors. Comfortable beds and clean bathrooms add to the overall positive room experience, despite a few noting the beds' softness may not suit everyone's preferences.
Cleanliness is a standout feature, with rooms and common areas consistently maintained to high standards, creating a quiet and inviting atmosphere. The staff are frequently commended for their friendliness and attentiveness, often going the extra mile to fulfill guests' needs, including efficient shuttle service facilitation.
While the hotel excels in many areas, the parking fees have raised some concerns among guests, as they are occasionally unexpected and not clearly communicated at booking. Nonetheless, comfort, service, and location are highlights at this hotel, making it a favored choice among visitors looking for a welcoming and convenient stay near the Mall of America and MSP Airport.
Categories
Pool
AI-generatedFeatures an indoor pool, offering a refreshing amenity for guests. The pool area is family-friendly and well-maintained.
Heated Pool
Indoor Pool
Questionnaire
Answers last updated by Holiday Inn Express & Suites - Mall of America - MSP Airport by IHG
Location of the pool:Indoor pool
Is it a pool of special type?
Heated pool
When is the pool open?All year
Opening hours:08:00 - 23:00
Pool heating period:All year
The pool also has:
Lifesaving equipment
Around the pool, there are also available:
Showers
WC
Towels
The water of the pool is sanitized using:
Chlorine
Are there written rules guests should follow before entering the pool?Yes
Is the pool accessible to persons with disabilities?Yes
Show more...
Ski
AI-generatedThis hotel offers a convenient location near Hyland Ski & Snowboard Area, with amenities including free breakfast and an indoor pool.
Family
AI-generatedOffers comfortable accommodations, complimentary breakfast, and a convenient location near the Mall of America and airport. The indoor pool provides added entertainment for kids.
Parking
AI-generatedThis hotel offers self-parking (for a surcharge) and provides a free airport shuttle. This combination ensures convenient access for guests traveling to or from the airport and visiting the Mall of America.
Indoor Pool
AI-generatedThis hotel provides a well-maintained indoor pool. It is frequently praised by guests for its cleanliness and serves as a good option for unwinding after a day of activities.
Heated Pool
AI-generatedThis hotel offers a heated indoor pool for guests to enjoy. It is listed as one of the key amenities available at the property.
Honeymoon
Free Wi-Fi
Business
Cheap
Accessible
Gym
Room Types
Standard King RoomOffering free toiletries, this double room includes a private bathroom with a shower and a hairdryer. The spacious double room offers air conditioning, a coffee machine, a wardrobe, a safe deposit box, as well as a flat-screen TV with satellite channels. The unit offers 1 bed.
Standard Queen Room with Two Queen BedsOffering free toiletries, this double room includes a private bathroom with a shower and a hairdryer. The spacious double room offers air conditioning, a coffee machine, a wardrobe, a safe deposit box and a flat-screen TV with satellite channels. The unit offers 2 beds.
Standard King Room with Extra SpaceProviding free toiletries, this double room includes a private bathroom with a shower and a hairdryer. The spacious double room provides air conditioning, a coffee machine, a wardrobe, a safe deposit box, as well as a flat-screen TV with satellite channels. The unit offers 1 bed.
Standard RoomOffering free toiletries, this double room includes a private bathroom with a shower and a hairdryer. The spacious air-conditioned double room offers a flat-screen TV with satellite channels, a coffee machine, a wardrobe and a safe deposit box. The unit has 1 bed.
Standard King Room - Communications AccessibleProviding free toiletries, this double room includes a private bathroom with a shower and a hairdryer. The spacious double room provides air conditioning, a coffee machine, a wardrobe, a safe deposit box, as well as a flat-screen TV with satellite channels. The unit offers 1 bed.
Standard King Room with Roll-in Shower - Mobility AccessibleOffering free toiletries, this double room includes a private bathroom with a shower and a hairdryer. The spacious air-conditioned double room offers a flat-screen TV with satellite channels, a coffee machine, a wardrobe and a safe deposit box. The unit offers 1 bed.
Standard King Room - Communications AccessibleProviding free toiletries, this double room includes a private bathroom with a shower and a hairdryer. The spacious double room provides air conditioning, a coffee machine, a wardrobe, a safe deposit box, as well as a flat-screen TV with satellite channels. The unit offers 1 bed.
Standard Queen Room with Two Queen Beds - Communications AccessibleFeaturing free toiletries, this double room includes a private bathroom with a shower and a hairdryer. The spacious double room features air conditioning, a coffee machine, a wardrobe, a safe deposit box and a flat-screen TV with satellite channels. The unit has 2 beds.
Standard Queen Room with Two Queen Beds and Mobility Accessible TubThe spacious double room provides air conditioning, a coffee machine, as well as a private bathroom featuring a bath and a shower. The double room features a wardrobe, a safe deposit box, a tiled floor, a carpeted floor, as well as a flat-screen TV with satellite channels. The unit offers 2 beds.
Suite with Two Queen Beds - Communications AccessibleThis air-conditioned suite is comprised of a flat-screen TV with satellite channels and a private bathroom. The unit has 3 beds.
King SuiteThis air-conditioned suite includes a flat-screen TV with satellite channels and a private bathroom. The unit offers 2 beds.
Queen Suite with Two Queen BedsThis air-conditioned suite includes a flat-screen TV with satellite channels and a private bathroom. The unit offers 3 beds.
Suite - Hearing Accessible - Non-SmokingThis air-conditioned suite is comprised of a flat-screen TV with satellite channels and a private bathroom. The unit has 2 beds.
King Room with Roll-In Shower - Disability AccessFeaturing free toiletries, this double room includes a private bathroom with a shower and a hairdryer. The spacious air-conditioned double room features a flat-screen TV with satellite channels, a coffee machine, a wardrobe and a safe deposit box. The unit has 1 bed.
Standard King Room with Mobility Accessible TubOffering free toiletries, this double room includes a private bathroom with a shower and a hairdryer. The spacious double room offers air conditioning, a coffee machine, a wardrobe, a safe deposit box, as well as a flat-screen TV with satellite channels. The unit offers 2 beds.
Guest Reviews
8.4
Very Good
Review Summaries
Summarized by AI
Location
Nestled in a prime spot, the Holiday Inn Express & Suites near Mall of America and MSP Airport offers an ideal location for travelers visiting the area. Conveniently situated, the hotel grants easy access to the Mall of America, one of the region's key attractions. Visitors appreciate the proximity to the airport, with complimentary shuttle services facilitating seamless travel between the hotel and these major hubs. Additionally, the hotel is strategically positioned near highways, making it an accessible choice for those looking to explore further afield. Guests also applaud the reasonable pricing that complements the enviable location, ensuring a comfortable stay with both leisure and transport facilities efficiently covered.
Breakfast
The breakfast at Holiday Inn Express & Suites - Mall of America - MSP Airport by IHG receives generally positive feedback from guests. Visitors frequently highlight the breadth of choices available, describing it as very good and better than average. The spread typically includes eggs, pancakes, sausage, pastries, cereal, hash browns, and a variety of juices, presenting a fulfilling and varied start to the day. Most guests find the breakfast satisfying and appreciate the hotel’s friendliness, underscoring its reputation for excellent hospitality.
Although the majority of reviews commend the breakfast experience, suggesting it as a great and delicious aspect of their stay, there is a note about the breakfast hours needing extension past 9:30 for greater convenience. While one review described the breakfast as disappointing, the overwhelming sentiment reflects contentment with the quality and selection provided.
Rooms
The rooms at Holiday Inn Express & Suites near Mall of America and MSP Airport boast impressive size and cleanliness, offering guests ample space to relax. Well-equipped and accompanied by various amenities, they provide a comfortable stay for travelers. Many visitors highlight the beds as particularly cozy, though some find them too soft for their preference. The bathrooms feature great showers, enhancing the overall experience. Additionally, children find delight in the hotel pool, adding to the family-friendly atmosphere. Occasionally, guests encounter issues with the key cards, but overall, the rooms stand out for their spaciousness and cleanliness.
Beds
The beds at the Holiday Inn Express & Suites near Mall of America and MSP Airport generally receive praise for their comfort. Guests repeatedly comment on the softness and comfort, noting the beds as a highlight during their stay, along with pillows that add to the restful experience. Many visitors find the mattresses comfortable, allowing them to enjoy a great night's sleep. Additionally, clean bedsheets further contribute to the pleasant experience. However, a couple of reviews mention that the beds might be too soft for some individuals, occasionally leading to discomfort. Overall, the hotel offers a satisfactory bed experience, with just a few exceptions.
Cleanliness
Holiday Inn Express & Suites - Mall of America - MSP Airport by IHG consistently impresses guests with its high standards of cleanliness. Rooms are frequently described as very clean and updated, offering a modern and comfortable environment. The bathrooms also receive positive attention for their cleanliness, adding to the overall sense of tidiness throughout the hotel. It's clear that the team places a strong emphasis on maintaining the hotel's cleanliness, even being noted as impeccable by some. Although there was an isolated concern involving housekeeping leaving dirty cups behind, the overall feedback on cleanliness remains highly favorable. In addition to cleanliness, the hotel provides a quiet atmosphere, which enhances the comfort experienced by guests. In sum, cleanliness features prominently in guest reviews, reflecting the hotel’s commitment to providing an inviting and well-maintained environment.
Staff
The staff at Holiday Inn Express & Suites - Mall of America - MSP Airport receives consistent praise for their friendliness and helpfulness. Many guests highlight the attentive service, noting that the staff goes out of their way to accommodate special requests, such as offering pickup from the car rental location. The reception staff is often described as pleasant and caring, contributing to a welcoming atmosphere. Guests also appreciate the availability of a free shuttle service to both the airport and the Mall of America, facilitated efficiently by the attentive staff. However, there are occasional mentions of less attentive service experiences, but these appear to be exceptions rather than the norm. Overall, the staff's effort to enhance guest experiences stands out in the reviews.
Parking
At the Holiday Inn Express & Suites near the Mall of America and MSP Airport, parking seems to be a point of contention for many guests. Several reviews reflect surprise and dissatisfaction regarding the additional parking fee. While some guests were caught off guard by charges ranging from $10 to $15, others mentioned that these fees were only communicated during billing. Although a few guests managed to have the fee waived by providing their IHG member number, the overall sentiment indicates that parking costs and communication surrounding them could be improved to enhance guest satisfaction.
FAQ
Yes, Holiday Inn Express & Suites - Mall of America - MSP Airport by IHG has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool. For more information, read the answers to the Pool questionnaire
No, a spa isn't available at Holiday Inn Express & Suites - Mall of America - MSP Airport by IHG.
No, Holiday Inn Express & Suites - Mall of America - MSP Airport by IHG doesn't allow dogs.
Yes, parking facilities are available at Holiday Inn Express & Suites - Mall of America - MSP Airport by IHG.
Yes, Holiday Inn Express & Suites - Mall of America - MSP Airport by IHG has a gym.
