Hampton Inn & Suites Minneapolis St. Paul Airport - Mall of America
Bloomington, 2860 Metro Drive44.860105,-93.231327(Show on Map)
8.2
Very Good
+5 Photos
+5 Photos
+ 3 Photos3
Checkin - Checkout datesSat, 24 Oct - Sun, 25 Oct24 Oct - 25 Oct
1 Room2 Guests
Info
Summary of reviews
Summarized by AI
The Hampton Inn & Suites Minneapolis St. Paul Airport - Mall of America generally garners positive reviews, especially for aspects such as its location, breakfast, room quality and attentive staff.
The hotel's location is frequently celebrated, offering convenient access to the Mall of America and the airport, which is beneficial for both leisure and business travelers. A reliable shuttle service adds to the convenience, alongside proximity to other amenities like restaurants and transit services, ensuring a practical and enjoyable stay.
Breakfast at the hotel earns high praise for its variety and quality, including options like waffles, eggs and omelettes. Guests appreciate the clean organized breakfast area and the friendly, helpful staff. While there are occasional complaints about crowding and standard quality, the overall perception is positive with many guests finding it a hearty start to their day.
Rooms are well-regarded for their spaciousness and cleanliness with many families finding the accommodations comfortable and practical. The location adds to the room experience, providing a quiet environment despite being near the airport. The attentive, courteous staff also contribute to the positive experience. However, some guests have experienced issues with cleanliness and maintenance, indicating room for improvement in consistency.
Cleanliness throughout the hotel is largely commended with many guests highlighting the well-maintained and tidy rooms and facilities. Although isolated issues concerning specific rooms and areas occasionally arise, the hotel is generally successful in maintaining a high standard of cleanliness.
The hotel's staff frequently receive accolades for their exceptional service. Guests appreciate the friendliness and helpfulness across various roles, including front desk personnel and breakfast service staff. Although there are a few instances of less satisfactory interactions, the overall impression is that of a professional and welcoming team.
The pool, though a popular amenity, receives mixed feedback. While children and adults often find it enjoyable and warm, some guests are disappointed by its small size, crowding and occasional maintenance issues. The hot tub's condition also detracts from the overall pool experience.
Parking presents a challenge for some guests, particularly during peak hours where finding a spot can be difficult and the parking lot's illumination at night is sometimes insufficient. Yet, the front desk staff's willingness to assist, including offering personal parking spots, helps alleviate these concerns.
Finally, the beds receive varied feedback. Many guests find them comfortable and clean, contributing positively to their stay. However, there are instances where guests report discomfort with some describing beds as hard or lumpy. Despite these mixed experiences, many reviews still commend the overall comfort and cleanliness of the beds.
In summary, the Hampton Inn & Suites Minneapolis St. Paul Airport - Mall of America is highly valued for its strategic location, quality breakfast offerings, spacious and clean rooms and friendly staff. Nevertheless, some areas such as pool maintenance, parking and bed comfort could benefit from further improvements to enhance overall guest satisfaction.
Categories
Ski
AI-generatedLocated a short drive from Hyland Ski & Snowboard Area, this hotel offers comfortable accommodations and complimentary breakfast, providing a convenient base for skiing enthusiasts.
Parking
AI-generatedThe hotel provides complimentary self-parking for its guests. It also offers 'Park 'n Fly' packages, which include parking for extended periods, and an option for underground parking for a fee.
3 Star
AI-generatedThis hotel offers comfortable rooms with free hot breakfast and complimentary Wi-Fi. It features an indoor pool and fitness center. The hotel is conveniently located near the airport and the Mall of America.
Indoor Pool
AI-generatedThis hotel features an indoor swimming pool. It is a popular amenity among guests.
Pool
Indoor Pool
Honeymoon
Dog Friendly
Free Wi-Fi
Business
Accessible
Check-in - Check-out
Check In:
15:00 - 23:00
Check Out:
12:00
Facilities
Parking
Pets allowed
24-hour front desk
Non-smoking rooms
Airport shuttle
Business centre
Facilities for disabled guests
Internet services
Lift
Express check-in/check-out
Heating
Luggage storage
WiFi
Indoor pool
Free WiFi
Non-smoking throughout
Air conditioning
Designated smoking area
Indoor pool (all year)
Airport shuttle (free)
Minimarket on site
Parking on site
Private parking
WiFi available in all areas
Accessible parking
Wheelchair accessible
Airport pick up
Airport drop off
Fitness
Swimming pool
Staff follow all safety protocols as directed by local authorities
First aid kit available
Room Types
King RoomFeaturing cable TV, this room also offers a fridge, microwave, and tea and coffee-making facilities.
Queen Room with Two Queen BedsFeaturing cable TV, this room also offers a fridge, microwave, and tea and coffee-making facilities.
King Studio SuiteThis room has a sofa bed.
Queen Suite with Sofa BedThis suite features a sofa bed, refrigerator and microwave.
King Studio Suite with Sofa Bed - Hearing AccessFeaturing cable TV and a sofa bed, this studio also offers a microwave and fridge.
Queen Room with Two Queen Beds - Disability AccessThis air-conditioned quadruple room is comprised of a flat-screen TV with cable channels and a private bathroom. The unit has 2 beds.
Queen Room with Two Queen Beds - Hearing AccessThis air-conditioned quadruple room is comprised of a flat-screen TV with cable channels and a private bathroom. The unit has 2 beds.
Guest Reviews
8.2
Very Good
Review Summaries
Summarized by AI
Location
The Hampton Inn & Suites Minneapolis St. Paul Airport - Mall of America is highly praised for its exceptional location, making it an ideal choice for travelers. Its proximity to the Mall of America is particularly noted, providing easy and quick access for shopping and events. Guests appreciate the convenience of the hotel being near the airport, which makes it an excellent option for those with early or late flights, offering a stress-free experience. The hotel also ensures seamless connectivity with its reliable shuttle service that transports guests to the Mall of America. Additionally, the location is described as safe and easy to access with good proximity to restaurants and transit services. The surrounding areas, including downtown and other amenities like Ikea, are easily reachable, enhancing the overall convenience. The hotel’s location offers both a practical and comfortable stay, complemented by spacious, clean rooms. While a minority felt it was slightly farther from the mall than anticipated, the general sentiment favors the strategic positioning of the property for both leisure and business activities.
Breakfast
The breakfast at Hampton Inn & Suites Minneapolis St. Paul Airport - Mall of America generally receives positive remarks from guests. Many found the breakfast options to be great with a rich selection and good variety, including offerings such as waffles, eggs and omelettes that pleased both kids and adults. Guests appreciated the clean and organized setup with frequent comments on the breakfast being wonderful, amazing and delicious. The free, hot breakfast featuring excellent coffee and the convenience of an included meal were highlighted by several reviewers.
Some guests noted the breakfast as filling and plentiful, fitting for those who desired a hearty start to their day. The staff received praise for their kindness and helpfulness during the breakfast service. For early risers or those departing before the official breakfast time, options like fruit and danishes were available, which added to the positive experience.
However, a few guests felt that breakfast could be crowded and there were occasions where the quality did not meet their expectations, mentioning it as standard or mediocre. Some specific items like breakfast potatoes were criticized and there were instances where a hot meal was replaced with a less satisfying bagged breakfast, leading to disappointment. Despite these occasional drawbacks, the overall sentiment about breakfast at this hotel remains favorable.
Rooms
The rooms at the Hampton Inn & Suites Minneapolis St. Paul Airport - Mall of America are often highlighted for their spaciousness and cleanliness. Many guests appreciated the ample space, especially families, noting that even the queen suites can comfortably accommodate up to six people. The property is neat and most rooms are described as clean and nicely appointed with comfortable beds and good amenities. The location is also frequently praised, being close to the airport and providing a quiet environment where guests can enjoy watching airplanes land.
However, a few reviews mentioned issues with cleanliness and room readiness, such as instances where rooms were not clean upon check-in or small maintenance problems like a rip in the pullout couch mattress and lifted tiles in the bathroom. While a few guests reported discomfort with the beds, most found the main beds to be nice and the overall room set-up to be very efficient and conducive to relaxation. Additionally, staff at the hotel were commended for their attentiveness and helpfulness.
Overall, the size and comfort of the rooms, coupled with a convenient location and courteous staff, make this hotel a solid choice for families and travelers alike, despite occasional lapses in room preparation and maintenance.
Beds
The beds at Hampton Inn & Suites Minneapolis St. Paul Airport - Mall of America receive mixed reviews from guests. Many guests rave about the comfort, describing the beds as comfortable, clean and luxurious with positive remarks about the pillows and linen. Some have found the beds large and praised the friendly staff. However, others experienced issues, noting that some beds were hard, lumpy or had significant indentations, making sleep difficult. There have also been comments about a ripped pull-out couch mattress and a sliding comforter that detracted from the overall experience. Despite these concerns, a significant number of reviews highlight the comfort and cleanliness of the beds, suggesting that experiences may vary.
Cleanliness
The Hampton Inn & Suites Minneapolis St. Paul Airport - Mall of America receives consistent praise for its high level of cleanliness, contributing to an overall positive guest experience. Visitors often describe the hotel as very clean with many noting the spacious and tidy rooms. Guests commonly mention the cleanliness and maintenance of the entire facility, highlighting the hotel's commitment to providing a clean and comfortable environment.
Despite these positive remarks, some guests have pointed out issues that marred their stay. There are occasional criticisms regarding the cleanliness of specific rooms and facilities with reports of stained walls, dirty heat vents and even mold in bathrooms. These complaints suggest that while many experiences are positive, there are occasional lapses in the hotel's cleaning standards.
On the whole, guest reviews indicate that the Hampton Inn & Suites generally maintains a high standard of cleanliness, creating a pleasant and welcoming atmosphere for travelers. However, there is room for improvement to ensure consistency across all rooms and areas of the hotel.
Staff
The staff at Hampton Inn & Suites Minneapolis St. Paul Airport - Mall of America consistently receive high praise for their exceptional service and friendliness. Numerous guests have highlighted the warm and welcoming nature of the front desk team with many describing them as friendly, helpful and attentive. Specific mentions include their willingness to go above and beyond to ensure a pleasant stay, reflecting their outstanding customer service.
Guests were especially impressed by individuals who left a lasting positive impression, such as a delightful young man during check-in and Melissa, who ran the breakfast service with kindness and efficiency. The General Manager, Richard, also received commendation for his exemplary hospitality, ensuring everything was up to standard.
Other staff members, including the van driver, were acknowledged for their pleasant dispositions and the ability to provide excellent service consistently. The overall atmosphere created by the staff was one of professionalism paired with a personal touch, making visitors feel comfortable and cared for throughout their stay.
However, there were isolated incidents where guests encountered less satisfactory experiences, such as unfriendliness or lack of awareness from some staff members. The morning shuttle driver and some check-in staff were mentioned as examples. Despite these occasional lapses, the majority of reviews strongly favor the staff's welcoming and helpful nature.
Pool
The pool at the Hampton Inn & Suites Minneapolis St. Paul Airport - Mall of America has received mixed feedback from guests. Visitors found the pool to be very nice and well-maintained. It was particularly great for kids and described as very warm. However, several guests were disappointed with its size, feeling it was quite small and at times, crowded. The hotel has also faced issues with pool closures, broken facilities and the hot tub being out of service or filled with cement. On some occasions, the pool was cold and the area lacked sufficient pool towels, leading to a slightly underwhelming experience. Overall, while the pool has positive aspects, there are areas needing improvement to enhance guest satisfaction.
Parking
Guests at Hampton Inn & Suites Minneapolis St. Paul Airport - Mall of America have mixed feelings about the parking situation. While the hotel's proximity to local attractions like the Mall of America and the availability of a free shuttle are appreciated, parking is a common challenge. Several reviews point out that parking spaces are limited, especially during peak hours in the evening. Guests often find themselves circling the lot in search of a spot, sometimes even having to park in less ideal areas, such as near snow piles. The lot can also feel under-lit at night, which may add to the inconvenience. Despite these issues, the staff, particularly at the front desk, receive praise for their helpfulness; one guest noted the exceptional service from a staff member who offered her own spot to avoid towing. Overall, while the parking situation can be troublesome, the positive interactions with the hotel staff help mitigate the inconvenience.
FAQ
Yes, Hampton Inn & Suites Minneapolis St. Paul Airport - Mall of America has pool(s) that belong to one or more of the following categories: Indoor Pool.
No, a spa isn't available at Hampton Inn & Suites Minneapolis St. Paul Airport - Mall of America.
Yes, Hampton Inn & Suites Minneapolis St. Paul Airport - Mall of America welcomes dogs.
Yes, parking facilities are available at Hampton Inn & Suites Minneapolis St. Paul Airport - Mall of America.
No, Hampton Inn & Suites Minneapolis St. Paul Airport - Mall of America doesn't have a gym.
