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Pennyhill Park Hotel and Spa

Bagshot , London Road (Show on Map)

8.4

Very Good

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1 room2 guests 1 room, 2 guests

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Summary of reviewsPennyhill Park Hotel and Spa is a stunning and picturesque property situated in the English countryside, offering a great location for those looking to get away from city life. While breakfast at the hotel received mixed reviews, the two on-site restaurants, especially the Latymer, received praise for their exceptional food. However, the dinner experiences were a bit hit and miss. The quality of the rooms varied with some guests feeling that they were outdated and in need of refurbishment. Despite a few minor complaints about cleanliness, the hotel maintained a high standard in this area. The staff was professional, accommodating and friendly with the spa staff receiving particular praise. The spa is one of the key highlights of the hotel with exceptional facilities and treatments and the pool had mixed reviews. Overall, guests can expect a luxurious retreat at Pennyhill Park Hotel and Spa with excellent facilities and services.
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Resort with Spa

Pennyhill Park Hotel and Spa is a luxury wellness destination offering a range of facilities and treatments designed to help you relax and rejuvenate. The 45,000 sq. ft. spa features a state-of-the-art fitness suite, 23 treatment rooms, a nail bar, and a pool view bar, as well as a range of indoor and outdoor pools and jacuzzis, thermal cabins, and experience showers. With a focus on natural, holistic, and organic treatments, the spa's therapists will tailor your treatment to your specific needs. The spa offers a range of massages, facials, body and beauty treatments and has a relaxation room and a quiet room where you can unwind and escape the hustle and bustle of everyday life. Whether you're looking to unwind and de-stress or invigorate and rejuvenate, the Pennyhill Park Hotel and Spa has everything you need for a truly luxurious spa experience.

Dog Friendly Resort

Dog friendly hotel within 123 acres of rolling Surrey parkland.

Luxury Resort

Resort for Honeymoon

Family Friendly Resort

Romantic Resort

Resort with Swimming Pool

Heated Pool Indoor Pool Outdoor Pool

Business Resort

Resort with Parking

Accessible Resort

Resort with Gym

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Resort for Yoga

5-Star Resort

Resort with Outdoor Pool

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Resort with Heated Pool

Room Types

Plush Junior Suite These suites have themes and feature bathrooms.

Cosy Double Room These rooms have a large walk-in shower.

Smart Double Room These rooms have both a bath and a shower.

Traditional Double or Twin Room These rooms have either 2 single beds or 1 double bed. Some rooms have four-poster beds.

Classic Junior Suite (2 Adults) Featuring free toiletries and bathrobes, this double room includes a private bathroom with a bath, a shower and a hairdryer. The spacious double room features a tea and coffee maker, a seating area, a wardrobe, a safe deposit box and a flat-screen TV with satellite channels. The unit has 1 bed.

Suite These suites have 2 separate rooms, some with 2 floors. Some feature sofa beds and some rooms interconnect.

Deluxe Twin Room Featuring free toiletries and bathrobes, this twin room includes a private bathroom with a bath, a shower and a hairdryer. This twin room has a tea and coffee maker, a wardrobe and a flat-screen TV. The unit has 2 beds.

Suite with Balcony This spacious suite consists of 1 living room, 1 separate bedroom and 1 bathroom with a bath and free toiletries. Featuring a balcony with garden views, this suite also provides a tea and coffee maker and a flat-screen TV. The unit offers 1 bed.

Deluxe Suite with Spa Bath This suite's standout feature is the hot tub. This spacious suite includes 1 living room, 1 separate bedroom and 1 bathroom with a bath and free toiletries. The suite offers a tea and coffee maker, a seating area, a wardrobe, a sofa, as well as a flat-screen TV. The unit has 1 bed.

Suite with Terrace This spacious suite comes with 1 living room, 1 separate bedroom and 1 bathroom with a shower and free toiletries. Boasting a terrace, this suite also features a tea and coffee maker, a seating area and a flat-screen TV. The unit has 2 beds.

Suite with Pool View The suite features a coffee machine. The unit has 2 beds.

Superior Twin Room The twin room provides a coffee machine. The unit offers 3 beds.

About Pennyhill Park Hotel and Spa

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Guest Reviews

8.4

Very Good

Location

Pennyhill Park Hotel and Spa is situated in the breathtakingly beautiful English countryside. The hotel sits on lovely grounds that are stunning and picturesque. Although the parking lot is located 200 yards from reception and rooms are situated 100 yards away, it does not detract from the location being considered as good. It is a great location for those who want to get away from the busy hustle and bustle of city life but still be very close to London as it is only a short distance away on the train. While some may find the location to be more reminiscent of a holiday resort rather than a stately mansion, it ultimately comes down to personal preference. All in all, the location of this hotel is worthy of visiting for its natural beauty and charm.

Breakfast

When it comes to breakfast at Pennyhill Park Hotel and Spa, guests have mixed experiences. Some guests found the breakfast to be great with loads of options and even described it as yummy and lovely. However, others found it to be extremely limited, poor or a bit poor. Some guests also noted that breakfast isn't the same since Covid, but overall appreciated the range of food options available for lunch, dinner and room service. While some guests felt that the breakfast lacked fresh salad, vegetables or prepared fresh fruit, others found the food to be of very good quality and size. For those looking for a guaranteed enjoyable dining experience, Hillfield offers great food and service for dinner and breakfast.

Dinner

The dinner experiences at Pennyhill Park Hotel and Spa were a bit hit and miss according to guest reviews. While some raved about the exceptional food at the Latymer restaurant, others found it overpriced and chaotic with messed up bookings. The Hillfield restaurant also received mixed reviews with some praising the exceptional food and service, while others found the options limited and the wait times long. The bar and in-room dining options were not as well received as the restaurant meals. Overall, the service and hospitality provided by the staff was excellent, but some guests struggled to secure a reservation at either of the two restaurants on site. All in all, for those who did manage to secure a table, the food was described as top notch, lovely and exceptional.

Rooms

Pennyhill Park Hotel and Spa offers an extensive list of amenities and picturesque surroundings that guests seem to enjoy, but some reviews point out that the rooms are a bit dated and in need of refurbishment. Despite this, guests appear to enjoy the various décor of unique suites, although standards of cleanliness and service can vary. Some guests have had pleasant stays in spacious and comfortable bedrooms with luxurious en-suites and great ambiance. However, noisy and musty-smelling rooms, dirty bedding and malfunctioning appliances have been a problem for some guests who expected a higher level of service for the price they paid. Nevertheless, the vibe is "posh but not pretentious," and there is a good location with plenty to do, including the Ascot bar. Overall, the rooms are lovely and vary in quality, so it's worth doing some research before booking.

Cleanliness

If you're looking for a hotel with exceptional cleanliness, look no further than Pennyhill Park Hotel and Spa! Guests repeatedly commend the hotel for its spotless facilities with some even going so far as to call it "extremely clean." One guest even praised the cleaners as "the nicest staff members out of all the staff." However, a few reviews noted that there were some areas that needed improvement - one guest reported that their room's wardrobe shelves were full of dust, while another noted that the towels in the spa were old and dingy. Some guests also reported issues with their rooms with one guest's Violet junior suite experiencing a water leak, broken window blinds and TV issues. Nevertheless, the hotel did maintain good COVID measures and guests appreciate the well-kept surroundings. Overall, Pennyhill Park Hotel and Spa is first class in all respects, maintaining a high standard of cleanliness despite a few minor hiccups.

Staff

Guests of the Pennyhill Park Hotel and Spa were pleased with the welcoming, helpful and friendly staff during their stay. Reviews highlighted the exceptional customer service provided by some of the staff. A few guests were impressed by staff members who went above and beyond their duties, such as the luggage porter who gave a guest a ride to their car on his buggy. The spa staff was especially praised for being lovely, attentive and kind. While some guests criticized the service, stating that it was slow or that the hotel was understaffed, many were quick to note that the staff was doing their best despite the circumstances. However, a few guests reported negative encounters with staff members who were poorly trained or rude. On the whole, the Pennyhill Park Hotel and Spa received high marks for their professional and accommodating staff.

Spa

The Pennyhill Park Hotel and Spa's spa seems to be one of the key highlights of this stunning property. Guests have described it as wonderful, exceptional, fabulous and amazing; some even claim it is one of the best in the UK. All in all, the entire spa experience was simply out of this world with incredible facilities, amazing pool and beautiful surroundings. Guests have loved various treatments and have highly complimented the attentiveness, kindness and friendliness of the spa staff. The spa was described as sensational, glorious and outstanding with outstanding facilities and a beautiful, well-equipped environment. The only downside seems to be limited space, which makes booking in advance a must. Nevertheless, even those who couldn't book any spa treatments loved the place, stating that they left feeling refreshed and relaxed. All in all, experiencing the Pennyhill Park Hotel and Spa's spa is something that guests should not miss, as this is one of the most beautiful and best spas they are ever likely to come across.

Pool

The pool at Pennyhill Park Hotel and Spa seems to have received mixed reviews. Some guests have raved about the beautiful pool, both indoor and outdoor and the amazing spa facilities. They especially loved the outdoor heated whirlpool that made it possible to swim even in winter. The pool bar has great food and drink options, but some guests complained that the service around the pool was terribly slow. Other guests found the swimming facilities overcrowded and some were disappointed that the pool closed at 7pm. The limited spa facilities were also a concern for some and they wished that the price reflected the unavailability of certain amenities. Nevertheless, the pool area itself was lovely and some guests described it as an amazing first spa experience for their teenagers. On a cautionary note, one guest's little one caught a cold from being outside in the pool.

5 Star

Pennyhill Park Hotel and Spa boasts excellent facilities and services with an exceptional spa and standout restaurant, Latymer. However, some guests feel that the limited menu at the open restaurant due to Covid-19 was not very exciting. While staff were accommodating, some guests reported that the service could have been better to meet five-star standards. Unfortunately, some guests found the rooms to be shabby and not up to five-star standards with issues related to the bed, pillows and overall service. Despite the negative feedback, Pennyhill Park Hotel and Spa remains a stunning hotel that some guests would highly recommend to others.

Luxury

If you're looking for a luxurious retreat, look no further than Pennyhill Park Hotel and Spa. With its impressive five-star rating, this hotel exudes quality, class and elegance, offering superb facilities and a stunning spa. Although some guests have criticized the lack of freshness of milk in the mini-fridges and the absence of room service, this did not detract from the overall luxury of the experience for most guests. The hotel's Latymer restaurant received rave reviews for its amazing evening meals, making the stay even more special. Some guests felt that the hotel fell short of European five-star standards, but this didn't diminish the overall feeling of luxuriousness. At Pennyhill Park Hotel and Spa, you can expect nothing less than pure luxury.

Yes, Pennyhill Park Hotel and Spa has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool, Outdoor Pool.

Yes, a spa is available at Pennyhill Park Hotel and Spa.

Yes, Pennyhill Park Hotel and Spa welcomes dogs.

Yes, parking facilities are available at Pennyhill Park Hotel and Spa.

Yes, Pennyhill Park Hotel and Spa has a gym.

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