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Ashford International Hotel & Spa

Ashford , Simone Weil Avenue (Show on Map)

7.2

Good

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1 room2 guests 1 room, 2 guests

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Summary of reviewsThe location of Ashford International Hotel & Spa is praised for its accessibility and proximity to the motorway, while still maintaining a quiet atmosphere. Breakfast and dinner received mixed reviews with some guests enjoying the variety and courteous staff, while others found the food to be poorly replenished and poorly organized. Rooms also received mixed reviews with some guests finding them clean and comfortable, while others found them to be outdated and uncared-for. The cleanliness of the hotel also varied among guest reviews. Staff received varying experiences with some guests praising their helpfulness while others found them rude and untrained. The spa facilities were generally enjoyed but were noted to be crowded at times. The hotel is considered child-friendly and is located near popular fast-food chains and a cinema. The beds received mixed reviews with some guests finding them comfortable while others described poor mattress and duvet quality. Overall, the reviews highlight the need for improvements in certain areas, but the hotel still offers a pleasant stay for those looking for convenience and practicality.
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Categories

Hotel with Spa

The Ashford International Hotel & Spa offers a luxurious spa experience for guests looking to unwind and recharge. The spa offers a variety of luxury treatments with an Elemis beauty expert on hand to help you choose the best option for your needs. For those looking for a more tranquil experience, the spa features a relaxation lounge where you can relax to soothing sounds, or take a dip in the pool. In addition to the relaxation lounge and the hydrotherapy pool, the spa also features a sauna and a steam room.

Hotel near Golf Courses

Family Friendly Hotel

Dog Friendly Hotel

Romantic Hotel

Hotel with Swimming Pool

Heated Pool Indoor Pool Pool Lap Lanes

Business Hotel

Accessible Hotel

Hotel with Gym

4-Star Hotel

Hotel with Pool Lap Lanes

Hotel with Indoor Pool

Hotel with Heated Pool

Room Types

Classic Double Room A spacious, modern room with free WiFi, a bath and shower, and tea/coffee making facilities. Please note that extra beds will not fit in standard rooms.

Classic Twin Room A spacious, modern room with free WiFi, a bath and shower, and tea/coffee making facilities. Please note that extra beds will not fit in standard rooms.

Superior King Room These rooms feature additional living space with a flat-screen TV and satellite channels. Additional amenities include complimentary mineral water and toiletries, and bathrobes. Children stay free when sharing with 2 paying adults, paying only for meals as taken.

Deluxe Double Room Offering free toiletries, this double room includes a private bathroom with a bath or a shower and a hairdryer. The double room has carpeted floors, a seating area with a flat-screen TV, a tea and coffee maker, a wardrobe, as well as a safe deposit box. The unit has 2 beds.

About Ashford International Hotel & Spa

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Guest Reviews

7.2

Good

Location

The Ashford International Hotel & Spa is praised for its easy access and convenient location for those traveling from London or using the Channel Tunnel. Guests repeatedly mention how easy it is to find the hotel and appreciate the proximity to the motorway. Despite the hotel's convenient location, many guests also comment on how quiet and lovely the area is. It is the perfect stopover for those looking for a good location near the Eurotunnel or shuttle with many guests stating they liked the location and found it to be a great spot. Overall, the Ashford International Hotel & Spa's location satisfies guests who are looking for accessibility and ease in traveling without sacrificing a pleasant and quiet atmosphere.

Breakfast

The breakfast at Ashford International Hotel & Spa received mixed reviews from guests. Some guests praised the great variety of hot and cold offerings, while others found the food cold and poorly replenished. Several guests also mentioned long queues for food, poorly organized service and dirty plates. On the positive side, a number of guests enjoyed the excellent selection and courteous staff. A few guests suggested adding more gluten-free options to the breakfast menu. While some guests found the breakfast nice and good, others used terms such as "dreadful" and "disgusting" to describe their experience. Overall, it seems that the breakfast could be hit or miss depending on the day and guest's personal preferences.

Dinner

The conflicting reviews on the dinner at Ashford International Hotel & Spa suggest that the restaurant experience is hit or miss. While some guests find the dinner outstanding or good, others describe it as very poor or terrible. Some guests had issues with the service, including short staffing and slow service, while others complained about the food being cold, dry or not available. Many guests found the menu limited and expensive and some had bad experiences eating in the bar area. Despite the shortcomings, some guests found the breakfast and steak to be eatable. Additionally, guests had issues with the cleanliness of the rooms and the presence of dogs off leashes in the communal areas. Overall, the reviews suggest that the restaurant dinner menu needs review and improvements to provide guests with good value for money.

Rooms

The rooms at Ashford International Hotel & Spa seem to have received mixed reviews from guests. Some guests found the rooms to be nice and clean, spacious and comfortable with powerful showers and comfortable beds. However, many guests complained that the rooms were tired, dated and in need of refurbishment. Some even found the rooms to be dirty and dusty with stains on the carpets and cracked tiles. Heating was also a major issue, as some guests reported freezing cold rooms with no heating. Guests also pointed out issues with the beds with some given two singles instead of a double bed and pillows that were too flat. While some guests enjoyed spacious and modern rooms, others found the corridors to be grim and stale and some found the windows to be filthy. Overall, it seems that the rooms at Ashford International Hotel & Spa are hit-or-miss with some guests satisfied with their experience and others disappointed with the outdated and uncared-for rooms.

Beds

Guests have had mixed experiences with the beds at Ashford International Hotel & Spa. Some found the beds to be comfortable and reasonably priced, while others reported discomfort and poor mattress quality. Some guests noted thin duvets and inadequate pillows, which made for a chilly and less-than-optimal sleeping situation. A few guests were given singles instead of the double bed they had booked and some reported stained furniture. However, many guests did enjoy the comfortable and cozy beds with some even noting their nice size and plushness. Overall, it seems that the quality of the beds may vary, so it may be worth inquiring about specific mattress types or configurations when booking.

Cleanliness

The Ashford International Hotel & Spa boasts a mix of reviews about cleanliness with some guests describing the hotel as very clean and neat, while others noted that their rooms were dated and not very clean. Some guests were disappointed with dirty bathtubs, doors and crockery left in the corridor. Others reported maintenance issues such as dusty furnishings, broken heating, stained bed sheets and beer bottle tops left near the TV. Several guests reported that their bathrooms were not cleaned well enough with mould and dirt on the surfaces and grout. Despite these criticisms, many guests enjoyed the peacefulness and excellent facilities of the hotel, as well as its practical and child-friendly features. The public areas were usually noted to be clean, though some rooms were found to be in need of a good clean and update.

Staff

Guests at Ashford International Hotel & Spa had varying experiences with the staff during their stays. Some guests praised the lovely, friendly and polite staff who were helpful and attentive throughout their trip. Guests also commended the spa staff for their lovely service. However, others had difficulties with the reception staff, who were described as rude, unwelcoming and unhelpful. Some guests also noted that the hotel seemed understaffed with long wait times for service and some staff members appearing untrained. Despite these mixed experiences, many guests still found the staff to be a highlight of their stay with some describing the staff as amazing and excellent.

Spa

The Ashford International Hotel & Spa offers a fantastic spa experience, according to guest reviews. However, some guests found the spa area to be crowded with the swimming area feeling too small and lacking available facilities. Some guests also mentioned that the changing rooms were cold. Despite this, others enjoyed nice spa treatments and found all facilities to be great, including the sauna, hot tub and pool. The staff were helpful and accommodating and the spa was clean. However, some guests were disappointed with the broken Jacuzzi and crowded pool and a few found the area to be loud with not all facilities available. Nevertheless, the hotel is child-friendly and overall offered a lovely stay with a good breakfast, even if some guests preferred to go shopping instead of using the spa facilities.

Pool

Guests of the Ashford International Hotel & Spa can look forward to using the pleasant swimming pool and pool facilities. However, some guests did note feeling uncomfortable in the pool changing room and were disappointed when the pool was closed during their stay, including on a Sunday for maintenance. Others expressed dissatisfaction with the early closing time of the jacuzzi and pool on Saturday evenings. Despite these minor inconveniences, many guests still greatly enjoyed the gym and pool area facilities, including the sauna and hot tub, which were highlights of their stay. For those who love swimming and relaxing in spa facilities, this hotel is a good choice.

Family

Ashford International Hotel & Spa is a great option for families looking for a comfortable stay. The hotel is located close to popular fast-food chains and a cinema, providing convenience for families with kids. The hotel is also pet-friendly, so our furry friends can join in on the fun too. The staff is attentive and accommodating, ensuring that families feel at home during their stay. However, some guests pointed out minor issues such as towel and shower gel shortages and rooms that were small for families with children. Breakfast can be a bit crowded, making it difficult for disabled guests to navigate. Despite these minor setbacks, the hotel is still considered child-friendly and is a perfect location for family reunions or weddings.

Yes, Ashford International Hotel & Spa has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool, Pool Lap Lanes.

Yes, a spa is available at Ashford International Hotel & Spa.

Yes, Ashford International Hotel & Spa welcomes dogs.

No, parking facilities aren't available at Ashford International Hotel & Spa.

Yes, Ashford International Hotel & Spa has a gym.

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