Mercure Dartford Brands Hatch Hotel & Spa

Fawkham , , Brands Hatch (Show on Map)


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Summary of reviewsThe Mercure Dartford Brands Hatch Hotel & Spa is a hotel that caters to racing enthusiasts due to its convenient location next to the Brands Hatch race circuit. The hotel offers plenty of parking and is easy to find, creating a positive first impression for visitors. The breakfast experience received mixed reviews with some guests finding it excellent and others disappointed with the quality and service. The dining options also received mixed reviews with some guests enjoying the food while others found it poor quality and limited. The rooms are spacious and comfortable, but some are outdated and in need of maintenance. The cleanliness of the hotel received mixed reviews with some guests finding it clean throughout and others finding it in need of improvement. The staff received mixed reviews with some guests finding them friendly and helpful while others encountered rude and impertinent staff members. The spa facilities received mixed reviews with some guests praising the facilities while others found them in need of refurbishment. The pool facilities also received mixed reviews with some guests enjoying the clean swimming pool and spa area while others encountered issues. The hotel offers family rooms that are spacious and clean, but some guests found the hotel lacking in atmosphere. The quality of beds at the hotel received mixed reviews with some guests finding them comfortable and others struggling with the hardness or discomfort of their bed. Overall, the Mercure Dartford Brands Hatch Hotel & Spa is an all-round decent hotel with mixed reviews.
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Hotel near Golf Courses

Eco Friendly Hotel

Hotel with Spa

Family Friendly Hotel

Romantic Hotel

Hotel with Swimming Pool

  Indoor Pool  


Business Hotel

Accessible Hotel

Hotel with Gym

Hotel for Yoga

4-Star Hotel

Hotel with Indoor Pool

Room Types
Classic Double Room This room contains 1 double bed, a flat-screen TV, free unlimited WiFi, en-suite bathroom with toiletries, hairdryer, tea and coffee making facilities.

Classic Twin Room This room comes with 2 single beds, a flat-screen TV, free unlimited WiFi, en-suite bathroom with toiletries, hairdryer, tea and coffee making facilities.

Family Double Room with Sofa Bed Featuring free toiletries, this triple room includes a private bathroom with a bath, a shower and a hairdryer. The triple room features a tea and coffee maker, a wardrobe, a safe deposit box, a sofa, as well as a flat-screen TV with cable channels. The unit has 2 beds.

Superior Double Room Providing free toiletries, this double room includes a private bathroom with a bath, a shower and a hairdryer. The double room provides a tea and coffee maker, a wardrobe, a safe deposit box, a carpeted floor, as well as a flat-screen TV with cable channels. The unit offers 1 bed.

Privilege Double Room Featuring free toiletries and bathrobes, this double room includes a private bathroom with a bath, a shower and a hairdryer. The double room features a minibar, a tea and coffee maker, a wardrobe, a safe deposit box, as well as a flat-screen TV with cable channels. The unit has 1 bed.

About Mercure Dartford Brands Hatch Hotel & Spa
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Guest Reviews
7.0
Good
Location
If you're a racing enthusiast looking for a hotel conveniently located near the Brands Hatch race circuit, the Mercure Dartford Brands Hatch Hotel & Spa should be your pick. The hotel is right next door to the circuit with some rooms even facing the track, providing a perfect view for guests. Additionally, there is plenty of parking available, making it easy to park. The location is also easy enough to find, creating a positive first impression for visitors. However, if you're looking for things to do around the area, there may not be much besides the race circuit and golf club. Nevertheless, the proximity to the Brands Hatch Circuit is definitely the hotel's biggest selling point.

Breakfast
Guests who stayed at the Mercure Dartford Brands Hatch Hotel & Spa had mixed experiences with the breakfast. Some found it to be excellent and praised the variety of food, including cereal, fruits, oat milk, hot food and pastries. They also appreciated the buffet-style breakfast that was regularly topped up. However, some guests were disappointed with the breakfast and expected more from a four-star hotel. They reported issues like cold cooked breakfasts, eggs that were rubbery, run out of butter and coffee machines that didn't work. Some guests also found the location of the food items odd and didn't like the fact that ham and cheese appeared to have been laid out the night before. Lastly, some guests complained about the poor service, dirty tables and not enough food being replenished in a timely way. Despite these issues, guests were overall happy with the breakfast experience at the hotel.

Dinner
The dining options at Mercure Dartford Brands Hatch Hotel & Spa have received mixed reviews from guests. While some found the food in the restaurant to be lovely and tasty, others were disappointed with the limited options for vegetarians and non-meat eaters. Several guests noted that the restaurant closed early and was sometimes out of use. Additionally, there were complaints about long wait times for room service and incorrect cooking of dishes such as steak sandwiches and squid. The breakfast buffet received mixed reviews with some items being a mixed temperature. The bar food at lunchtime was a highlight for some guests as it provided a nice variety at fair prices. Overall, while some guests enjoyed a good evening meal, there were also those who found the food to be poor quality and the menu limited in need of a revamp.

Rooms
The rooms at Mercure Dartford Brands Hatch Hotel & Spa have received mixed reviews and are a bit outdated with some needing a thorough clean and some maintenance issues. However, there are plenty of positive comments on spacious and comfortable rooms with good heating and well-equipped bathrooms. Some reviews mentioned the need for soundproofing as rooms can be noisy, but others found their stay quiet and relaxing. Despite some negative reviews, some guests were happy with their clean rooms, comfortable beds and lovely views. Overall, the rooms are a bit tired and dated, but some may enjoy the spacious and comfortable layouts of the rooms.

Beds
After reading through guest reviews of the Mercure Dartford Brands Hatch Hotel & Spa, it's clear that the quality of beds at this hotel can be hit or miss. Some reviewers found the beds to be incredibly comfortable and spacious, while others struggled with the hardness or discomfort of their bed. It seems that the type of mattress also plays a role in guest satisfaction with those who slept on a sprung bed finding it softer and more comfortable than those on foam mattresses. Overall, the consensus is that the beds could be improved with some guests even encountering single beds instead of the double they had booked. If a good night's sleep is important to you, it may be worth inquiring about the type of bed available in your room before booking.

Cleanliness
Guests have mixed opinions about the cleanliness of Mercure Dartford Brands Hatch Hotel & Spa. Some guests find the hotel clean throughout and the rooms nice, comfortable and exceptionally clean. The swimming pool and spa area are also clean. However, some guests complain about poor or average general cleanliness, tired decor and stains on carpets. Some guests find the carpets and bathroom unclean and there are reports of mould growth in bathrooms and bedrooms. Some guests also complain about dirty crockery left in corridors, grimey and dusty windows and poor cleanliness in the bar and reception area. Some guests suggest that the spa area and changing rooms need cleaning/updating and the staff should clean tables after people leave breakfast. Overall, while some guests think the hotel is lovely, clean and well-maintained, other guests feel that the cleanliness of the facilities needs to be looked into and the hotel needs some TLC.

Staff
The customer service at Mercure Dartford Brands Hatch Hotel & Spa appears to be a mixed bag according to reviews from guests. While some report encountering rude and impertinent staff members, others found the staff to be friendly, helpful and attentive. The reception/bar area seems to be where guests have the most interaction with staff and opinions vary widely on their experiences there. Similarly, the spa treatment received mixed reviews in regards to staff assistance. Unfortunately, some guests reported that the staff was seriously understaffed, resulting in long wait times for check-in, assistance and restaurant reservations. There were also complaints of misinformation and a lack of communication from the hotel. On the other hand, there were plenty of positive reviews of the staff with many guests specifically mentioning helpful and polite reception staff, kind housemaids and fantastic service from some staff members. Overall, it appeared that while some guests had negative experiences with certain staff members, the majority found the staff to be friendly and helpful.

Spa
If you're looking for a relaxing getaway with access to spa facilities, Mercure Dartford Brands Hatch Hotel & Spa might be the perfect destination for you. While some guests have described the changing rooms and steam room in the spa as in need of refurbishment, others have praised the facilities such as the swimming pool, sauna and jacuzzi. It's recommended that you book a time slot for any spa treatments you want and be aware that sometimes fitness classes may take over the pool area. Overall, the hotel has great facilities for an affordable price and the staff are polite and helpful. Just note that while some guests have had an amazing time, others were disappointed with the spa and would not classify it as one.

Pool
The Mercure Dartford Brands Hatch Hotel & Spa offers a mixed experience when it comes to their pool facilities. While some guests enjoyed the lovely and clean swimming pool and spa area, others encountered issues such as the pool being out of order, restricted access at certain times for aqua aerobics and a strong smell of chlorine. Parents with kids also noted that the pool wasn't always open and could be quite cold. However, those who were able to use the pool praised its cleanliness and enjoyed its lovely surroundings. If you're interested in taking advantage of the pool at this hotel, it's a good idea to check with staff regarding access and any potential restrictions.

Family
Mercure Dartford Brands Hatch Hotel & Spa offers family rooms that are spacious and clean, perfect for families with young children. Although some guests did mention that the room was a little too small for their liking, the overall stay was comfortable and the kids felt safe. The hotel staff were accommodating towards a 1 year old and accepted her as she was. The location is ideal for those who need to be in that area. Some guests who booked a family room with a sofa were disappointed to find that there was no sofa bed, while others were pleased with the room size. However, one guest noted that their son was freezing in the pool, which may not make it ideal for families with children who love to swim. Another guest was woken up in the middle of the night due to a fire alarm, which may be distressing for those with young children. Although some guests felt that the hotel lacked atmosphere, it's still a good option for families who need a place to stay. Finally, children can only... (the phrase was incomplete and did not provide context, so it's unclear what it refers to).

4 Star
The Mercure Dartford Brands Hatch Hotel & Spa has received mixed reviews from guests who expected a little bit more from a 4 star hotel. However, the majority of guests have described their stay as superb and have found the hotel to be of a acceptable standard and value for what was paid. The hotel is comparable to other similar hotels that guests have stayed at and has lovely sized rooms and delicious food. Guests have also praised the kind staff and some have even mentioned that they are already planning on returning. However, there are a few negative reviews which describe the hotel as extremely poor for a 4 star hotel and some guests found it to be disappointing for a Mercure. Overall, the Mercure Dartford Brands Hatch Hotel & Spa is an all round decent hotel with mixed reviews.


Yes, Mercure Dartford Brands Hatch Hotel & Spa has pool(s) that belong to one or more of the following categories: Indoor Pool.

Yes, a spa is available at Mercure Dartford Brands Hatch Hotel & Spa.

No, Mercure Dartford Brands Hatch Hotel & Spa doesn't allow dogs.

No, parking facilities aren't available at Mercure Dartford Brands Hatch Hotel & Spa.

Yes, Mercure Dartford Brands Hatch Hotel & Spa has a gym.
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