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DoubleTree by Hilton Almaty

Almaty , 115 Dosmukhamedov Street (Show on Map)

8.5

Very Good

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1 room2 guests 1 room, 2 guests

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Summary of reviewsDoubleTree by Hilton Almaty is a great choice for both business and leisure travelers due to its convenient and quiet location in the center of Almaty. The hotel offers a delicious and varied breakfast selection with options for all tastes and dietary preferences and the rooftop restaurant on the 11th floor receives high praise for its wonderful cuisine and international menu. The hotel boasts spacious, clean and comfortable rooms with good facilities and the spa and gym facilities are highly regarded by guests. The staff are described as kind and professional and the hotel provides a calm and noiseless atmosphere despite the event center and location. The indoor pool and spa center are fantastic and highly recommended by guests. Despite some minor issues with wifi and maintenance, the hotel is considered a nice and clean place to stay in Almaty. Overall, DoubleTree by Hilton Almaty is an excellent hotel for business trips and leisure stays.
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Categories

Luxury Hotel

Hotel Taking Steps Towards Sustainability

Hotel for Honeymoon

Hotel with Spa

Family Friendly Hotel

Romantic Hotel

Hotel with Swimming Pool

Heated Pool Indoor Pool

Business Hotel

Hotel with Parking

Accessible Hotel

Hotel with Gym

Hotel with Indoor Pool

Hotel with Heated Pool

Room Types

King Room The unit offers 1 bed.

Deluxe King Room The unit has 1 bed.

King Room - Mobility Access The unit offers 1 bed.

Family Room The unit has 2 beds.

One-Bedroom King Suite The unit has 1 bed.

Twin Room The unit has 1 bed.

Family Twin Room The unit has 2 beds.

About DoubleTree by Hilton Almaty

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Guest Reviews

8.5

Very Good

Location

The DoubleTree by Hilton Almaty is situated in a great location that is both quiet and convenient for both business and leisure travelers. The hotel is located in the center of Almaty with nearby access to banks, high-quality restaurants and cafes. Guests can easily get around the city with Uber or by walking ordering a taxi or taking public transportation. The hotel is in a safe and clean territory with a great view from higher floor rooms, although some taxis may have trouble finding the location. Overall, the central location of this four-star hotel feels like a five-star experience.

Breakfast

DoubleTree by Hilton Almaty offers guests a delicious and varied breakfast selection with options for all tastes and dietary preferences. Many guests were impressed by the quality and variety of the breakfast, including fresh fruit and champagne. Some guests noted that certain dishes could be improved, but overall, the breakfast received positive reviews. The restaurant staff were praised for their attentive and knowledgeable service. However, a few guests experienced delays in getting their tables cleaned. The spa area was also a highlight for many guests, though the furniture could be updated. Pricing was a concern for some guests, who felt that the breakfast was overpriced. Despite some minor criticisms, most guests found the breakfast to be satisfactory with some even describing it as "outstanding."

Dinner

The DoubleTree by Hilton Almaty offers a variety of dining options with the rooftop restaurant on the 11th floor receiving high praise for their wonderful cuisine and international menu. Guests also enjoyed delicious room service dinners from the restaurant with some mentioning the tasty dinners delivered to their rooms. However, there were a few negative comments about the food in other areas of the hotel, particularly the first-floor bar with some guests describing the food as terrible and not tasty. Some guests also had issues with the staff's knowledge of the dishes and some orders were incorrect. Despite a few hiccups, guests found the hotel's dining options to be generally excellent.

Rooms

The DoubleTree by Hilton Almaty hotel boasts spacious, clean and comfortable rooms with good facilities. Some rooms offer stunning views of the mountains. The hotel's design is stylish and fresh with modern interiors. Overall service is good, but some areas for improvement include the quality of breakfast and promptness of table cleaning. However, the bar in the lobby can be difficult to get a drink from and there is no minibar in the rooms. Some guests experienced issues with broken furniture and appliances and a few rooms had a bad smell or poor hot water pressure. Despite these minor issues, most guests found the rooms to be well-equipped with everything needed for a comfortable stay and appreciated the quiet atmosphere.

Beds

The guests at DoubleTree by Hilton Almaty have mixed reviews regarding their experience with the hotel beds. Some guests mentioned that the mattresses and pillows were too hard, making it tough to sleep. However, many others praised the beds, calling them comfortable and huge. The hotel rooms are also spacious, according to guests. Some guests complained about the bed shaking whenever their partner moves, causing them to wake up numerous times in a night. Despite a few negative comments, the majority of guests found the beds to be comfortable and appropriately firm.

Cleanliness

The DoubleTree by Hilton Almaty is praised for its super cleanliness with guests praising the cleanliness of the rooms, the spa and the whole hotel. Most of the reviews are positive with guests appreciating the modern and spacious rooms. However, some guests did experience issues with dirty towels and bed linens, as well dirty windows and bathrooms. A few guests also noted that there were some maintenance issues, such as broken curtains and toilet covers. Overall, however, the hotel is considered a nice and clean place to stay in Almaty.

Staff

The staff at DoubleTree by Hilton Almaty have received mixed reviews from guests with some commenting on their friendliness and helpfulness, while others described frustration with miscommunication and lack of empathy. However, many guests praised the staff for their attentiveness, kindness and professionalism, especially at the reception desk. The location and facilities were also highlighted positively. The breakfast selection was criticized by some and a few guests reported issues with the competence of certain staff members. But overall, guests were satisfied with their experiences and recommend the hotel to business travelers in particular.

Wi-Fi

The wifi at DoubleTree by Hilton Almaty has received mixed reviews from guests. While some guests experienced instability, slow speed and weak signals, others did not mention any issues at all. Some guests suggested a more stable and quality connection, while others simply requested information on the wifi. Overall, it seems that the hotel could improve upon its wifi service to better cater to the needs of its guests.

Spa

The spa at DoubleTree by Hilton Almaty is highly praised by guests with many noting the exceptional facilities and services. The spa is open until 10 pm and includes a warm pool, sauna, steam room and a good gym. The spa is located on the first floor and is well-maintained with separate areas for men and women. The massage service is also highly-regarded with a specific mention of therapist Anna. Guests have described the spa as 'fantastic', 'amazing' and 'outstanding' and the staff are commended for their friendly and attentive service. The spa restaurant is also a nice touch with many guests enjoying the food and the relaxing atmosphere. Overall, the spa at DoubleTree by Hilton Almaty is a great place to unwind and relax during a stay in the city.

Gym

The gym at DoubleTree by Hilton Almaty is highly praised by guests. With phrases like 'well-equipped gym', 'fantastic gym' and 'spacious fitness center', it's clear that the facilities in this hotel are top-notch. Guests also mention the added bonus of a pool and sauna. Overall, the location, equipment and amenities of the gym receive high marks.

Pool

At the DoubleTree by Hilton Almaty, guests have access to a large warm pool as well as a hot small pool for children. The jacuzzi with hot water is also a nice perk! There are even two pools with cold and salt water located nearby. Many guests highly recommend the hotel for business travelers due to its great location, fitness center and spa facilities. The pool is a highlight for many with some calling it fantastic and others enjoying the clean and relatively small size. The spa is also a nice feature and guests can relax in the sauna after a swim. However, some guests note that the pool closes early at 10pm and there is no cold pool available after the sauna. Despite a few minor complaints, the pool and spa areas receive positive reviews overall.

Business

The DoubleTree by Hilton Almaty is a suitable hotel for business travelers with a convenient location for business activities. The fitness and spa facilities receive praise and the hotel staff are described as kind and professional. Despite some issues with room service and the absence of refrigerators in some rooms, the hotel is reasonably priced and offers good quality services. The hotel also provides a calm and noiseless atmosphere despite the event center and location. However, there are some negatives such as problems with air conditioning and poor housekeeping management. Overall, it is an excellent hotel for business trips and leisure stays.

Indoor Pool

If you're searching for a hotel in Almaty that not only has a luxurious indoor pool, but also a top-notch spa facility, DoubleTree by Hilton Almaty is the perfect choice for you. The spa center with the pool is described as fantastic by guests who have experienced it firsthand. The indoor pool area is conveniently located close to a restaurant, so you can enjoy a delicious meal after your swim or spa treatment. According to reviews, the spa center at DoubleTree by Hilton Almaty has recently been updated, making it an even more enjoyable experience for in-door guests. Overall, guests highly recommend taking advantage of this hotel's spa and indoor pool during your stay.

Yes, DoubleTree by Hilton Almaty has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool.

Yes, a spa is available at DoubleTree by Hilton Almaty.

No, DoubleTree by Hilton Almaty doesn't allow dogs.

Yes, parking facilities are available at DoubleTree by Hilton Almaty.

Yes, DoubleTree by Hilton Almaty has a gym.

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